Conrad Sallian's community posts
Version 7.0.2.0. File launch not working
Unfortunately, we couldn't reproduce the issue. Could you tell us what additional options in the Execute mode window you enable/use?
Malwarebytes is claiming rutserv.exe
Sorry, forgot to update you on the status yesterday. MalwareBytes promised that the issue would be fixed in the next update. Here is the related forum thread.
Problems switching RDP-Session
The Full Control mode is Remote Utilities's own connection mode that allows you to view the remote screen, manipulate the mouse cursor and send keystrokes.The response from the Dev's seems like an easy (lazy) answer, but I couldn't say what the "Full Control" connection is actually using, assuming it's NOT just RDP.
RDP is Microsoft's technology and the acompanying software (Remote Desktop Services) that does the same.
The RDP mode that you can see in Remote Utilities Viewer simply runs the Microsoft's RDP client, nothing more. This has been added long ago for convenience - many admins prefer using RDP in many situations even if they have an RU license.
It should be noted that sometimes people use the word 'rdp' (as a verb) even if they don't actually use RDP (the technology). They may say that they 'rdp to a remote computer' meaning that they are actually using whatever remote control software they have at that moment, including Remote Utilities' Full Control mode. That may produce some confusion.
I found this post as I now have 3 Pro licenses and was researching why 1 out of 10 times it won't let me connect to the session when I connect in "Full Control" mode.
We should examine the Host logs to tell why this might be happeing. This can be as well a network/connectivity issue which has nothing to do with terminal sessions.
Thanks.
Can I Set Expired date for use in period time.
Unfortunately, our trial period only lasts 30 days. I'm sorry for that.
Connection speed dilemma and not related to internet speed
If this is about Full Control and/or View only mode it could be something with screen capture on that machine. For example, outdated graphics card driver.Although if this is related, how can it be that I have no problems to connect to the laptop that works fine, yet connecting to the desktop PC is unworkably slow and with both having an Internet-ID connection?
There is a simple test. Try connecting to both machines not in the Full Control mode, but in the File Transfer mode. And check how fast the remote folders open, files are transferred etc. I'm sure you won't notice any difference as compared with the laptop.
Also, you can try enabling the "Use legacy capture mode" option. It's in the Other tab of the Host settings.
Most certainly network has nothing to do with it. It's in graphics/CPU part where the issue lies.Both these hosts have access to a router directly on optic fibber internet connection (10,000mbps) both are in the same room and both using the same internet. The only difference is one is a laptop and the other a desktop PC. Any ideas why that would be?
Version 7.0.2.0. File launch not working
Thank you for the details. We will test this case again and let you know.
Warming 1909 Could not create shortcut "Stop Host.Ink"
Unfortunately, we couldn't reproduce the issue. It looks like something on that machine is broken.
Do you have the same experience on other machines?
Malwarebytes is claiming rutserv.exe
We will get in touch with MalwareBytes. Thank you for your report!
Warming 1909 Could not create shortcut "Stop Host.Ink"
Version 7.0.2.0. File launch not working
Thank you for your message.
Please, update your Viewer and Host installations to the latest version 7.0.2.0 https://www.remoteutilities.com/download/