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Conrad Sallian's community posts

Problems with Viewer 7.0.0.1

Conrad Sallian, Support (Posts: 2985)

Mar 09, 2021 10:42:00 am EST

Hello,

One note about the File Transfer mode. Please, note that since we have re-written the File Transfer protocol from scratch, it requires that both Viewer and Host are version 7. Otherwise the File Transfer mode won't work at all. This is from our release notes:

The remote File Transfer folders now open much faster. Note: this feature requires updating both Viewer and Host to the new version.

Problems with Viewer 7.0.0.1

Conrad Sallian, Support (Posts: 2985)

Mar 09, 2021 10:23:55 am EST

Hello,

Thank you very much for the report. We'll be checking it now and try to reproduce.

Run-only agent 7.0.0.1. Restart Agent As... does not re-open

Conrad Sallian, Support (Posts: 2985)

Mar 09, 2021 9:44:37 am EST

Hi Krystal,

Thanks for letting us know. We tested it and managed to reproduce. This will have been fixed in the nearest update.

Connection issues after installing latest version

Conrad Sallian, Support (Posts: 2985)

Mar 09, 2021 5:15:09 am EST

Hi Darryl,

Just to clarify - the Full Control mode window continuously shows the "digital world map" without connecting to the remote desktop , right?

If so, this is a confirmed bug. We'll soon release an update with a fix for it (along with other minor fixes). Stay tuned!

Thanks.

7.0.0.0/7.0.0.1 Clients gone after computer restart

Conrad Sallian, Support (Posts: 2985)

Mar 09, 2021 4:58:19 am EST

Hi Peter,

No there are no dependancies. May I ask what antivirus software is installed on the computers where Host didn't start?

7.0.0.0/7.0.0.1 Clients gone after computer restart

Conrad Sallian, Support (Posts: 2985)

Mar 08, 2021 12:41:31 pm EST

Hello Karsten,

I'm sorry you had a bad experience with version 7.x.x.x. However, may we have a look at Host logs that didn't come online? Did you manage to ugrade the hosts to version 7.x.x.x? Or were you connecting to v 6.x.x.x. hosts?

Please, read this if your license key doesn't work after upgrade

Conrad Sallian, Support (Posts: 2985)

Mar 06, 2021 12:50:08 pm EST

Things to note if you have upgraded your Viewer to version 7.x.x.x:

  • Your license key from version 6.x.x.x is incompatible with version 7.x.x.x. You must also upgrade your license key using this form
  • Your key upgrade may either be free or paid with a 50% discount. Please, read our Upgrade Policy, the section "Upgrading product version". We have never changed this policy for customers who purchased and use version 6.x.x.x license.
  • If you are not willing to upgrade to v. 7.x.x.x you can use version 6.x.x.x along with your v. 6.x.x.x license key forever. To roll back to version 6.10.10.0 (the last v.6 minor release) please visit this v.6 download page

Can't add the old license after the update

Conrad Sallian, Support (Posts: 2985)

Mar 06, 2021 12:35:32 pm EST

Hi Zsolt,

The license key from version 6.x.x.x won't work even if you rename it an .rlicense file. Please, upgrade your license key on this page https://www.remoteutilities.com/buy/upgrade-form.php (note: Upgrade policy terms apply).

where can I find viewer ver. 6.10.9 (for windows)?

Conrad Sallian, Support (Posts: 2985)

Mar 04, 2021 6:48:58 am EST

Hi Marco,

May I ask why you need version 6.10.9 whereas version 6.10.10 has more fixes and is overall more stable? :)

where can I find viewer ver. 6.10.9 (for windows)?

Conrad Sallian, Support (Posts: 2985)

Mar 04, 2021 6:36:11 am EST

Hi Marco,

When it comes to the previous version we only provide the most recent version, which (for version 6) is 6.10.10.0
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