Forums

Screen not full screen..still has black borders on left and right side of screen..

Conrad, Administrator (Posts: 1573)

Jan 11, 2017 5:23:36 pm EST

Hello Jimmy,

Thank you for the kind words!

Apart from resolution there is also the aspect ratio. Even if you use the stretch mode Remote Utilities honors the aspect ratio so that your remote screen, albeit stretched (or shrunk) still shows correct proportions without distortion.

You will not see the black bars only if the aspect ratio of your local computer is the same as the aspect ratio of the remote one, although their resolutions  may differ. If the local resolution is higher than the remote one - stretching occurs. If the remote resolution is higher than the local one, shrinking occurs.

Hope that helps.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Blank the host's screen to allow status message..

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 11:40:58 am EST

Hello Ashley,

Unfortunately, not when the Host is on Windows 8/10. There's simply a different way the blank screen works on those systems.

As for Windows 7 and earlier, we'll see - perhaps we'll leave this feature for compatibility and not remove altogether.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Blank the host's screen to allow status message..

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 10:52:03 am EST

Hello Ashley,

There is one problem. The new blank screen mechanism turns off the monitor itself.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Blank the host's screen to allow status message..

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 10:26:14 am EST

Hi Ashley,

Understood. Give me some time, I'll discuss this with our developers to see if anything can be done about it.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Blank the host's screen = no local thumbnails?

Conrad, Administrator (Posts: 1573)

Jan 10, 2017 10:17:30 am EST

Hi Ashley,

This is a side effect, unfortunately. And it only manifests itself when Windows 7 and older is used. Starting Windows 8 and higher a new monitor driver is used and hence no such effect.

Let me know if you have other questions.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Blank the host's screen = no local thumbnails?

Conrad, Administrator (Posts: 1573)

Jan 09, 2017 5:27:53 pm EST

Hello Ashley,

Thank you for your post.

Could be a bug. We'll check it out. What is the operating system on the remote and local PCs?

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

norton internet security problem

Conrad, Administrator (Posts: 1573)

Jan 09, 2017 2:46:59 pm EST

Hi PA,

By zip file you mean this one, the main "package" on the download page, correct? This is in fact just Viewer and Host zipped in a single file for convenience. You can as well download them separately below on the page.

Anyway, we'll take a look and contact Symantec regarding this issue.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

FR: Login to Custom RU Server and pull down custom address book

Conrad, Administrator (Posts: 1573)

Jan 09, 2017 2:37:50 pm EST

This has already been implemented:

Self-hosted server solution page , see "Sync server role" section.

Also, you refer directly to the tutorial in the documentation about how to set up sync: https://www.remoteutilities.com/support/docs/setting-up-sync-server/

Hope that helps.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

FR: leave a message on your customer’s desktop

Conrad, Administrator (Posts: 1573)

Jan 09, 2017 2:31:11 pm EST

Hello,

Thank you for the suggestion. Did you try the Send message connection mode? Or are you looking for something else?

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Hot Key for Switching Monitors

Conrad, Administrator (Posts: 1573)

Jan 08, 2017 12:14:20 pm EST

Hello Brian,

Thank you for the suggestion. I'll add it to our wish list.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php
Page: