Conrad Sallian's community posts

Hi Christopher,

- Although translucent, they find it VERY annoying and pretty much can't see what's behind the message. They continually have to move the Visual Studio window out of the way and can't use it full screen anymore.

We have decided that in the next update we'll add an option to change the corner whether the message can be displayed. That all we can do to help.

- Even when I disconnect from them, the message STILL remains. They shut down RemoteUtilities and when they reopen it, the message just comes back.

Please, make sure that you updated to the most recent version (Viewer and Host) , which is 7.1.2 as of this writing.

So, just to add, I understand that you're trying to prevent abuse by malware actors, but in doing so, you're hurting those of us who aren't (and I think those of us who aren't are the majority). Please consider this. I appreciate it.

We will hurt users even more if we let antivirus software go berserk on us because of the lack of such alerts.

Hi Patrick,

Are you able to establish direct connection via Remote Utilities at all? Is Host visible in your address book as a yellow Online icon before you log in to it?

Hi Todd,

Thank you for the comment.

I wouldn't have thought much about it except last night I logged into one of my laptops and saw the banner. I was remoted into it earlier that evening but had already exited and shut down the PC I used to remote in. Not sure why it's staying. A reboot removed it.

Make sure you udated Viewer and Host to the latest version and see if this issue persists. It could be a bug which was present in the first release of the version where this alert message was first introduced.

However, I've noticed on some of my PCs, those with high resolution, it does not appear transparent at all - see image of task tray.

Could you tell us the Host OS version and what resolution is used. Thanks.

Better yet, could the Host add an option, either on the top menu of a remote session or in the settings, of picking the location to display the banner.

Finally, if it's a security warning banner, could it include information on who's remoting in?  Perhaps the remote IP address if there is no other identification available.

We will consider these suggestions, thank you!

Hello Christopher,

Honestly, this is NO LONGER A FREE LICENSE then, is it?

Who said that? You can still use the free license as before. The warning message was the necesary change to prevent the 'out-of-the-box' free-forever version from being abused by malware actors.

Hello Patrick,

Thank you for your message.

Viewer must be in the same subnet as the Host since the WoL packet won't travel across networks. However, in the recent update you can also use WoL across networks too provided that you use an intermediate Host in the target network to forward the WoL packet.

Here is how to use both features https://www.remoteutilities.com/support/docs/wake-on-lan/

Hi André

By saying deactivated perhaps you mean that the Host service won't start? In this case I recommend that you take a look at this KB article https://www.remoteutilities.com/support/kb/host-service-won-t-start/

Hi Douglas,

However someone using this to support their aged relative from across the country (a typical use case for free use) should have a way to create a free but trusted configuration

There is not a problem to create a trusted configuration for free license users. There is a problem to distinguish good free license users from bad free license users who would abuse such trusted configuration.  :) And that problem is not one that can be solved by technical means.

snk-nick wrote:

Not to keep an old topic going but was this ever implemented?

We are working on this change. It will be added soon.

Hello Max,

our pricing page clearly shows two paid license without this feature. Why do you keep saying it's not shown for commercial users? That's confusing and annoying to be gaslighted. You should be specifically mentioning the $499 and higher commercial license not 50% of your commercial licenses.

The line in the pricing table you are referring to mentioned a different message, specifically this one. Yes, it is shown for all commercial licenses except the Pro and Site and only when some conditions are met.

Whereas in this thread we are discussing a different message, the one that I've shown in my previous post. And this message is shown for free license and trial users only.

There's no connection between this message and your constant flagging by Av software for YEARS. How this isn't solved with digitally signed certification, and threats from legal. There's a difference between Av software saying the app may be potentially used as a RAT, versus Microsoft Defender that just outright says it has a virus. No other software I use has the ongoing issues as you guys.

... and then they remove the detection/classification and apologize. It's all the same every time.

Hello Max,

That's not true. You need to be on an enterprise plan. It is money gauging and your reasoning that buying a larger license negates the limitations is proving that.

The reason why we introduced this for free license owners is to put an obstacle of abusing the free version out-of-he-box for illegal activity.

If we wanted to start selling to free license owners, we would simply stop offering the free license at all.

Your rational that an attacker can get the silent installer installed and still need to have a really dumb message to inform the user is illogical.

The fact that this message is shown explicitly to the remote user is suffucient. Not that we are happy introducing such measures, but they are required if we want to get rid of unnecessary a/v software detections.  

Even walking through over the phone to install it and the user still gets the message and treats the IT person like it's unsafe. If my name or email address was shown instead, they'd know it was me, not some attacker.

If the free license (or a trial license) is used, yes it'll be shown. Simply because we are not clairvoyant and cannot programmatically distinguish good guys who use our software for good deeds from bad guys and hackers.

For that reason, the message wording is neutral. It just says that a remote session is in progress and gives a link to a page with more explanation about the message and the software.

I said years ago the message needed to be changed and was completely ignored, only to have the same complaint for years.

Perhaps, you mean another message since the message discussed here was introduced in version 7.  

And has these changes stopped AV providers from flagging your software EVERY TIME, no. You're handling this feature very poorly.

It should take time, maybe a couple of months before the dust settles. As with any new release there's momentum in a/v detections - modern a/v software detections are almost entirely based on statistics, AI, heuristics that sort of thing. They almost never judge objectively and of course will never remove an existing detection (even if a file is benign) unless they are forced to do so.