But another colleage in another state, can not direct connect. Am I assuming wrong, that if I can get through, they can?
Additional setup may be required for being able to connect over the Internet. Specifically, you need to access the router settings on the Host side and set up a port forwarding rule. That is, to forward incoming requests at port 5650 to the computer where the Host is installed.
Actually, you can hide the menu in the Host settings. Here is how it looks like in the Host 220.127.116.11 settings:
In older versions including the current stable version 18.104.22.168 this option is available in Settings for Host -> Options.
Note, however, that if the user is administrator on their machine and you hide the menu, they will still be able to stop the Host. We cannot go against Windows security architecture and prevent full admins from doing whatever they want on their machine.
Unfortunately, you cannot check how many tech licenses are available at any given moment. However, if there aren't any, the program will show you a warning once you attempt a remote connection.
For example, if you a 2-tech license and there are 2 techs already working with the license, a 3-rd tech will receive a warning message telling them that they are exceeding the number of allowed concurrent techs.
Nick, if you close the lid on your laptop it most likely goes to the hibernation state. In this state the network activity may be suspended or become intermittent (like only to turn on briefly to check email etc.).
Unfortunately, we do not provide white labeling of the icon. Apart from purely marketing reasons, there is another reason - the program should be clearly identifiable by the user (and security staff/admins if any) as being Remote Utilities.
However, you can still customize the Agent window itself, as described in this tutorial.