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Performance issue when laptop lid is closed?

Conrad, Administrator (Posts: 1573)

Dec 27, 2016 5:47:00 pm EST

Hello Eric,

After some brainstorming here we couldn't come up with an explanation for this :) Perhaps, it's about specific settings or hardware and how they behave in this situation. Or, rather cause the Host to behave.

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Performance issue when laptop lid is closed?

Conrad, Administrator (Posts: 1573)

Dec 26, 2016 10:29:37 am EST

Hello Eric,

Thank you for your post.

Is the operating system the same on both remote computers?

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Need to change Internet ID

Conrad, Administrator (Posts: 1573)

Dec 23, 2016 6:38:01 pm EST

Hello Sed,

Thank you for your post. I will create a ticket from this thread to provide personalized help. We'll need to investigate why this happens in this specific case.

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Dragging and dropping from remote desktop

Conrad, Administrator (Posts: 1573)

Dec 22, 2016 4:07:58 pm EST

Hello Ian,

I moved your message to the appropriate forum.

Regarding the issue - please, allow a second or two when you move your pointer over the target area. The program needs some time to "register" the move.

Hope that helps.

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An error has occurred - Remote Utilities (viewer)

Conrad, Administrator (Posts: 1573)

Dec 21, 2016 4:00:08 pm EST

Hi Ashley,

The error text the same? The next time it crashes could you please try to remember what specific actions were preceding the crash. Perhaps we can reproduce it then here.

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MSI one click installer seems to be random if it works.

Conrad, Administrator (Posts: 1573)

Dec 21, 2016 3:50:24 pm EST

Hi Ashley,

The root issue seems to be the Host service not starting. That, in turn, may be caused  by different reasons but often this is due to either security settings or antivirus software activity.

Not sure why it happens in this case though. We'll do additional testing on Windows Server R2 to see if we can reproduce the issue.

Thank you for all your feedback.

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Unable to install due to DLL file missing?

Conrad, Administrator (Posts: 1573)

Dec 21, 2016 1:44:38 pm EST

Hello Paul,

Here is a video:

Hope that helps.

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Unable to install due to DLL file missing?

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 9:04:56 pm EST

Hello Paul,

Please, see my last post in this thread https://www.remoteutilities.com/support/forums/forum1/669-windows-10-lock-input-and-screen .

Thanks.

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Windows 10 Lock input and screen

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 9:02:56 pm EST

Hello Ralph,

Indeed looks like something went wrong with the monitor driver installation. If you have trouble installing or uninstalling Host, try this Microsoft fixing tool https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed .

If you don't find the Host in the list of programs that failed to uninstall, try selecting "Not listed" and specify the Host's GUID (Globally Unique Identifier) to uninstall manually. The Host's GUID for the current version 6.5.0.8 is:

{112E8D96-20F6-41CB-A1F2-C0E3A9ADD3BE}

Hope that helps.

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Viewer / Message area

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 8:41:05 pm EST

Hi Ashley,

Thank you for your suggestion! We'll see what we can do.

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