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Shared secret not working?

Conrad, Support (Posts: 2368)

Sep 25, 2018 4:49:52 pm EDT

Hello Paul,

Thank you for your message.

This is the correct behavior. The purpose of shared secret is to provide the means to verify the identity of a remote Host, not to serve as another password or authentication factor.  The program logic here is as follows: If  there is a shared secret on the Viewer side (in connection properties) then the program performs the identity check. If it's empty , then the check isn't performed because the program assumes that admin doesn't want to perform identity check and it should let admin connect in.

That said in version 6.9 (as of Sep 25, 2018 in beta available for download) this system was totally replaced by a more modern certificate-based check. Now the process is automatic and doesn't require user intervention except only when there is certificate mismatch and the user is warned about it and asked for further actions. Here is a related documentation page for your reference.

By the way, in version 6.9 we also implemented two-factor authentication so if you want to add more security this is just what you need.

Hope that helps.

(self-hosted ID server) Computer goes offline when I log on

Conrad, Support (Posts: 2368)

Sep 25, 2018 3:24:41 pm EDT

I recommend that you upgrade your Viewer, Server and at least one of the Hosts to the latest beta version (available here https://www.remoteutilities.com/download/beta.php ) and see if the issue persists with that Host. There has been a lot of changes made in terms of stability improvement in the latest beta version.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2368)

Sep 25, 2018 12:25:32 pm EDT

Hello,

Features in 6.9 beta 2 are explained in this blog post:
Version 6.9 Beta 2: PIN-code + Rerun Agent as

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2368)

Sep 25, 2018 6:02:21 am EDT

Another important feature that was added to beta 2. Quoted from release notes:

You can now remotely restart the Agent as administrator (provided you know the credentials) in order to perform the necessary tasks during a remote session, such as installing programs and interacting with UAC prompts.

This feature has been long awaited by many. Feel free to test it out and let us know if it works for you as expected.

Thanks!

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2368)

Sep 25, 2018 4:05:56 am EDT

Marco van den Bovenkamp wrote:

Windows Defender detects Adware.W32/Unwaders.C!ml in rutview.exe of the new beta.

What's up with that? False positive I assume?

Hi Marco,

Yes, absolutely. It is a false positive. We will contact Microsoft immediately and file a false positive report.

To their credit I should say that of all antivirus software vendors Microsoft is the fastest in responding and eliminating false positive detections. Besides, they have a very friendly and well-though false positive report interface. We encourage everyone having the same problems with RU files to report a false positive at this link https://www.microsoft.com/en-us/wdsi/filesubmission

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2368)

Sep 24, 2018 12:02:56 pm EDT

Hello everyone,

Beta 2 has been released. See release notes. The most importation addition was the "PIN" function that let's you protect your self-hosted server's Internet-ID "tunnel" from unauthorized use. Although this hasn't been a security vulnerability in any way, such use was still a nuisance (because of unknown Hosts hanging in the server connections list) and now it has been fixed.  

Later today or tomorrow we will publish a blog post that will explain in detail how the new features work.

Thanks!

(self-hosted ID server) Computer goes offline when I log on

Conrad, Support (Posts: 2368)

Sep 24, 2018 6:24:32 am EDT

Hello Igor,

Could you tell us what the server version is by looking at the Admin Console window (Help -> About).

Thanks!

Constant Disconnecting

Conrad, Support (Posts: 2368)

Sep 24, 2018 6:21:23 am EDT

Hi Brian,

I responded via email, thanks.

Uploading your log files here is not recommended,  even though the logs don't contain any personally identifiable information.

Surface Pro 3, Win 10, Properties for Color and CPU cut off

Conrad, Support (Posts: 2368)

Sep 21, 2018 7:01:50 am EDT

Hi Greg,

Still, your font and spacing looks strange on this image. Perhaps, you have DPI settings other than the default? Or maybe some sort of scaling is enabled.

Surface Pro 3, Win 10, Properties for Color and CPU cut off

Conrad, Support (Posts: 2368)

Sep 20, 2018 4:55:44 am EDT

Hello Greg,

Thank you for your message.

Do you have any accessibility features enabled? Namely, the ones on the Ease of Access -> Display section of Windows settings.
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