Conrad Sallian's community posts

Hi Peter,

Just in case we restarted all servers in our infrastructure. Please, check the connection now and let us know if it works.

Hello Peter,

What antivirus software do you have on your Viewer and Host computers?

Hi Matthew,

This message only shows when one-click or agent installer options are used. It doesn't affect automated installation using the standard msi package.

Hi Matthew,

I'm sorry to hear that. Unfortunately, we had to add that popup because some antivirus software (especially Eset) used to block or even remove custom-built modules because of that possibility of silently installing the software without any warnings for the remote user whatsoever.

Hello Kevin,

This mark means that the Host's version is older than the Viewer's. In other words, it shows version mismatch between Viewer and Host.

Note: this doesn't necessarily mean that your Viewer is the newest version. In order to be sure that there is no version mismatch between Viewer and Host AND both are upgraded to the latest version, you should first update Viewer and then Host/Hosts.

Here is an update guide https://www.remoteutilities.com/support/docs/updating-remote-utilities/

Hello Benjamin,

We answered to you via emails that you sent. Thanks.

Hi Cosmos,

Could you try changing the feed url from http to https in Feedly? This should resolve the issue.

Hello Aikatsu,

1. Try searching/running 'r-viewer' instead.

2. Currently we do not provide a one-click installation for all flavors of Linux, but maybe there's an unofficial build.

Hope that helps.

Hi Dorcom,

Thank you for your suggestion. I have added it to our wish list.

Hi Brad,

You can copy the private key file from the Viewer computer where you initially configured the remote module to other Viewer computers where you want to use the feature. This knowledge base article can help https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/#