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An error has occurred - Remote Utilities (viewer)

Conrad, Administrator (Posts: 1573)

Dec 21, 2016 4:00:08 pm EST

Hi Ashley,

The error text the same? The next time it crashes could you please try to remember what specific actions were preceding the crash. Perhaps we can reproduce it then here.

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MSI one click installer seems to be random if it works.

Conrad, Administrator (Posts: 1573)

Dec 21, 2016 3:50:24 pm EST

Hi Ashley,

The root issue seems to be the Host service not starting. That, in turn, may be caused  by different reasons but often this is due to either security settings or antivirus software activity.

Not sure why it happens in this case though. We'll do additional testing on Windows Server R2 to see if we can reproduce the issue.

Thank you for all your feedback.

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Unable to install due to DLL file missing?

Conrad, Administrator (Posts: 1573)

Dec 21, 2016 1:44:38 pm EST

Hello Paul,

Here is a video:

Hope that helps.

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Unable to install due to DLL file missing?

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 9:04:56 pm EST

Hello Paul,

Please, see my last post in this thread https://www.remoteutilities.com/support/forums/forum1/669-windows-10-lock-input-and-screen .

Thanks.

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Windows 10 Lock input and screen

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 9:02:56 pm EST

Hello Ralph,

Indeed looks like something went wrong with the monitor driver installation. If you have trouble installing or uninstalling Host, try this Microsoft fixing tool https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed .

If you don't find the Host in the list of programs that failed to uninstall, try selecting "Not listed" and specify the Host's GUID (Globally Unique Identifier) to uninstall manually. The Host's GUID for the current version 6.5.0.8 is:

{112E8D96-20F6-41CB-A1F2-C0E3A9ADD3BE}

Hope that helps.

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Viewer / Message area

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 8:41:05 pm EST

Hi Ashley,

Thank you for your suggestion! We'll see what we can do.

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Unable to install due to DLL file missing?

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 2:46:59 pm EST

Hello Paul,

Thank you for the information.

You probably need to fix msi on your computer. Here is a fixing tool from Microsoft https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Let me know if it worked out for you. Thanks.

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An error has occurred - Remote Utilities (viewer)

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 1:45:04 pm EST

Hello Ashley  

Could it be that you closed the remote install form/dialog when remote install was in progress? This could be the reason why this error happened.

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An error has occurred - Remote Utilities (viewer)

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 11:09:48 am EST

Thanks, Ashley, we'll see what it might be.

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psexec from terminal

Conrad, Administrator (Posts: 1573)

Dec 20, 2016 10:50:03 am EST

Hello John ,

I asked our development about this. Unfortunately, due to some technical reasons in the Terminal mode we cannot exactly replicate how windows cmd works.

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