RU Dedicated server inaccessible on network after router upgrade

Conrad, Support (Posts: 2239)

Jul 17, 2018 5:56:00 pm EDT

Hello Nijel,

Thank you for your message.

. I forwarded port 5655 to my dedicated server as it was before but now when I am connected to the same network on the Viewer the clients all appear offline.

This might mean that the Viewer PC cannot reach/communicate with your server PC. You should check if the DNS name of server can actually resolved on the Viewer side. Or, if you use an IP address, then there should be a direct route between Viewer and Server.

RU Server Usernames should be case-insensitive

Conrad, Support (Posts: 2239)

Jul 17, 2018 8:58:36 am EDT

Hello Marty,

Thank you for your suggestions.

I found when configuring a host to use Custom Server Security, the capitalization of the username matters. For example, logging on with username "johndoe" will fail if the username on the server is "JohnDoe".

If case-sensitivity is by design, more clarity is needed through the documentation and app dialogues to remind users.

Yes, it is by design. We will mention that in the documentation and possibly also in the interface itself. Alternatively, we will consider following the Windows scheme instead.

Unsuccessful logons should be prefixed by something more meaningful, eg "RU Server Authorization Failed"

Yes, this is a known issue. We will add a message in case of a failed logon attempt.

Remote Printing

Conrad, Support (Posts: 2239)

Jul 17, 2018 7:37:31 am EDT

Hi Dennis,

Could you tell us the name of the application? We'll see if we can reproduce the issue.


Viewer does not remember server address and credentials

Conrad, Support (Posts: 2239)

Jul 17, 2018 7:36:12 am EDT


Thank you for your post.

Has anyone else encountered this bug? Is there a known solution or troubleshooting route?

Please , try removing the file config_4.xml found in the program %APPDATA%\Remote Utilities Files\ folder. This will reset the Viewer settings/options.

Your address books won't be affected by this action.

Let us know if this worked out for you.

Free `10 license used but only installed and connected to 4 hosts

Conrad, Support (Posts: 2239)

Jul 16, 2018 7:00:53 am EDT

Hello Shane,

The license count column just shows your total available number of allowed entries in your address book. Besides, there is no such thing as unregistering a Host -  you just delete the records you no longer need from your address book and that's it.

Hope that helps.

FR: Linux, Mac - Host

Conrad, Support (Posts: 2239)

Jul 16, 2018 4:44:25 am EDT

Hi Reece,

We are working on it :) Thank you for your support!

View mode and Lock workstation on disconnect option

Conrad, Support (Posts: 2239)

Jul 16, 2018 4:30:32 am EDT

Hello Marty,

Update on this issue - we are going to provide a fix in the next build of the beta version.


Remote Printing

Conrad, Support (Posts: 2239)

Jul 15, 2018 1:31:22 pm EDT

Hi Dennis,

Thank you for your post.

I have no trouble printing normal pages( pdf, word, etc.), but a check.

Can you print pdf, word files with Remote Utilities printer successfully? Could you please clarify what you mean by check in this case?

Black Screen on Win10 ( fresh install )

Conrad, Support (Posts: 2239)

Jul 12, 2018 12:57:51 pm EDT

Hello Andreu,

Thank you for your message.

This knowledge base article may help

Password Box

Conrad, Support (Posts: 2239)

Jul 12, 2018 12:54:29 pm EDT

Sure, we will examine this issue and fix it in one of the subsequent program updates.
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