Constant Disconnecting

Conrad, Support (Posts: 2338)

Sep 13, 2018 5:38:11 am EDT

Hi Michael,

It's not exactly incompatibility. As with previous versions you can connect from Viewer to Host and update it if necessary (only now in beta the Simple update doesn't work yet, this is intentional - it will work in the final release).

Besides, there is another consideration - we just wanted to let as many customers as possible to upgrade for free. Given that this version has very important changes, namely new encryption algo and authorization scheme, we need as broad user base as possible to receive more feedback.

Use mobile version (Android) to connect to a Custom RU ? Adress book ?

Conrad, Support (Posts: 2338)

Sep 12, 2018 7:28:51 pm EDT

Hi Anousch,

Ok, but can i have a list like of all my servers who's in my adress book of my custom RU ?

Do you mean if you can separate in your address book which hosts connect through which server (public or self-hosted)?

Not in Android/iOS version yet, sorry. We are working on adding a full fledged address book to the mobile client though.

As for the desktop Viewer you should just switch to the Details view an look/sort using the Connection type column.

Constant Disconnecting

Conrad, Support (Posts: 2338)

Sep 12, 2018 6:07:37 pm EDT

Hello Brian,

Thank you for your post.

I didn't have this problem with the product that rhymes with Beam Screwer.


The Host was Current version: whereas the Viewer was Version Beta 1. As soon as I updated the Host to the most recent Beta version, it has stopped disconnecting me.

Yes, you should avoid version mismatch between Viewer and Host if possible. This is especially true about the latest beta - there have been a lot of improvements and a whole new authorization system implemented in it.

Still, we will see how we can better inform the user about version mismatch right in the program.

[Versión] ESET Internet Security detect it as unsafe

Conrad, Support (Posts: 2338)

Sep 08, 2018 5:47:22 am EDT

Hello Anna,

Thank you for your message. Unfortunately, that is no surprise. ESET has never even bothered answering our false positive reports.

In version (currently in beta as of Sep 8, 2018) we implemented some measures that should eliminate such false detections, we'll see.

No mouse pointer

Conrad, Support (Posts: 2338)

Sep 06, 2018 1:08:23 am EDT

Hello Bob,

However, I cannot seem to do anything on one PC since there is no mouse pointer.

Is there a "physical" mouse actually connected to this PC?

FR: Linux, Mac - Host

Conrad, Support (Posts: 2338)

Sep 06, 2018 12:56:16 am EDT

Mac Wilson wrote:

Also greatly in need of a Mac agent/host now as its becoming a pain in the ass to use an alternative just for these clients.  Even though RU has its quirks its much preferred.  Any word on an ETA?

Hello Mac,

We will do our best to add Mac support as soon as possible. Unfortunately, no ETA for Mac agent/host yet. As for Mac Viewer, we are going to introduce the first beta this year, if all goes as planned.

Direct Copy/Paste File Transfer, not working

Conrad, Support (Posts: 2338)

Sep 05, 2018 3:24:07 am EDT


What do you think about it?

I think this is a good idea. I will forward it for discussion to our development. Thanks!

android app problems

Conrad, Support (Posts: 2338)

Sep 05, 2018 3:17:42 am EDT

Hello Ela,

Please, try enabling Use legacy capture mode on the General tab in the Host settings.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2338)

Sep 05, 2018 3:04:44 am EDT

Hello Marco,

Thank you for your post. Please, make sure your phone and Host both synchronize their time from an online source, the option which is ubiquitous nowadays on all devices. Let us know if the problem persists.

how to capture remote audio

Conrad, Support (Posts: 2338)

Sep 01, 2018 6:27:09 am EDT

Hello Marco,

just a doubt: is it correct to use the viewer (on my pc) and the host on the server? do I also need the RU server?

Yes, correct. No, you don't have to use the self-hosted server for the Internet-ID connection, because you can connect via our public infrastructure (the default option).

the same behaviour, if i click on "audio capture" no sounds from remote pc (what I would like is to hear when someone speak into the mic)

Remote sound capture means capturing remote playback (sound produced by output devices).

More, once connected, I also tried: "other modes" - "remote camera", but I got an error, copied following:

Remote camera mode has been discontinued.
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