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Host shows online but goes offline when clicked

Conrad, Administrator (Posts: 2023)

Mar 23, 2018 3:55:14 am EDT

Hello Glenn,

Thank you for your post.

Does the Host log show any errors?

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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 2023)

Mar 22, 2018 6:06:30 pm EDT

Hello Kim and mom4max,

What does the log say? Specifically, what errors does it show? I mean the Host log.

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Host PC locks when doing "full control"

Conrad, Administrator (Posts: 2023)

Mar 21, 2018 10:04:30 am EDT

Hi Espen,

This is very unusual. The only program setting remotely related to what you describe is "Lock workstation on disconnect" property (connection properties -> additional properties).  

But since you say that locking happens on connect rather than on disconnect, and that it is really Remote Utilities' own Full Control mode rather than the RDP, we don't really know what might the reason. This is the first time we are reported such behavior.

One possible explanation could be that there is security software on your computer that prevents remote connection and/or input emulation typical for remote control software.

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Host PC locks when doing "full control"

Conrad, Administrator (Posts: 2023)

Mar 20, 2018 12:59:32 pm EDT

Hello Espen,

Thank you for your post.

You are probably connecting using the RDP mode. You should try the Remote Utilities' own Full Control and View mode.

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Monitor Driver and Blanking the Home Screen

Conrad, Administrator (Posts: 2023)

Mar 19, 2018 3:28:12 pm EDT

Hello Kevin,

Yes, strange. Moreover, we noticed a similar issue is taking place with a driver of one of our prominent competitors. We are currently investigating the issue to see what might the root cause.

Thanks for letting us know.

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Maximum number if address books connections allowed in an address book

Conrad, Administrator (Posts: 2023)

Mar 19, 2018 4:33:13 am EDT

Hello Clark,

Thank you for your post.

The license count limitation applies to all records across all your address books. For the free license this limitation is 10. You can create as many address books and put as many records in an address books as you wish so long as it respects the total limitation.

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Run Only Agent - Not add to Viewer Address Book

Conrad, Administrator (Posts: 2023)

Mar 16, 2018 4:06:20 pm EDT

Hello Keith,

Thank you for your post.

Unfortunately, no :) So far whenever you connect to a remote PC at least once (regardless Agent or Host) a corresponding address book record is created.

I can add this as a suggestion to our wishlist though.

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Black Screen on MSI laptops

Conrad, Administrator (Posts: 2023)

Mar 13, 2018 6:31:41 pm EDT

Hello Allik,

You should try uninstalling the Remote Utilities monitor driver. Perhaps, it was installed on your Hosts. To uninstall it, right click on the Host icon, select   Settings for Host -> Options -> Driver and click "Uninstall" right next to the monitor driver.

Here is a screenshot:



Let us know if this worked for you. Thanks.

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Black Screen on MSI laptops

Conrad, Administrator (Posts: 2023)

Mar 12, 2018 2:34:03 pm EDT

Hello  Allik,

Thank you for your post. This troubleshooting article can help:
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/

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Hosts not auto-imported into the RU-address book

Conrad, Administrator (Posts: 2023)

Mar 09, 2018 3:20:27 pm EST

You are welcome :)

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