Conrad Sallian's community posts

Hi John,

Yes, the banner/alert can be clicked through. Besides, in the next update we are going to make it visible on the Host side only (Windows 10/11) and invisible in the Full Control window on the Viewer side.

Hello,

There is a discussion on BitDefender forum:
https://community.bitdefender.com/en/discussion/90287/remote-utilities-blocked#latest

In case they delete my reply and ban me from their forum, which is likely, here is a screenshot of my reply there:



I encourage other BitDefender customers to visit the link above and leave your comments. I will pin this tread for now.

Hi David,

We tried to contact them too but they keep giving template answers. For example, Microsoft removed a similar false positive detection within a day in Windows Defender.

Hi John,

Thank you for your support!

Also of note: when I restored the file from quarantine, somehow it now has security permissions that I can not access it. I've spend 2 hours on the web, but it's clearly something deeply behind the scenes that none of these posts even address. It looks like it's owned by me and and I have full permissions, but when I try to run it, I get still access denied. It looks like I can change permissions, but when I try, everything's grayed out.

Could it possibly be that BitDefender changes the permissions on a quarantined file? Unfortunately, their restoring guide doesn't mention anything of the sort.

Hello Everyone,

We have already contacted BitDefender. Here is what they answered:

Hello Conrad,

Thank you for your patience!

We have received an answer from our Virus Analysis Labs. The file is PUA and currently detected by our engines. As such, the detection will remain. If an user would like to keep the app from being blocked on their machine they can always add a manual exception.

Kindly let us know if we can be of any further assistance.

Have a nice day!

He who has eyes to see, let him see. Yes, if you control hundreds of remote computers and you happened to be a customer of BitDefender - go ahead and add Remote Utilities to exceptions manually just because there is a virus analyst at BitDefender who thinks that the program MIGHT cause a threat.

I don't even know to comment on this. By the way, the BitDefender detection spawned a whole lot of detections from other a/v programs because they re-use the same engines and signature databases.

Hi Frederico,

You gave us an excellent idea. Please, send a message to our support@remoteutilities.com and we'll give you a provisional 5-day key so that you are able to upgrade your remote Hosts.

Thanks.

Hi Werner,

Glad to hear it works for you now! If you need any help from us in the future, don't hesitate to ask.

Yes, fixed it. Thanks.

We created a dedicated topic for the subject https://www.remoteutilities.com/support/forums/forum1/2147-free-license_-notification-near-the-system-tray-and-other-changes . There's also an announcement about some changes we'll make to this alert/banner to make it less 'harsh' for some users.

Also, the new topic was created to avoid confusion, because this one was initially devoted to a different notification banner.

Thanks.