Conrad Sallian's community posts

Hello Jeffrey,

Thank you for your message.

I closed the port-forward off, and installed RU on his work PC and home, and it seemed to work fine. Only problem is, anytime there is little to no activity on the RDP session it will drop and "reconnect". This can happen multiple times over a 10 minute span.

This is a known problem when RDP-over-ID is used. This is not about Remote Utilities, more about RDP. But we will see how we can fix or eliminate this problem on our end.

That said, there are a couple questions:

1. If you still want to connect directly using RDP, you could change the RDP port or mask it (using different source and target ports in the port forwarding rule).

2. Why not using Remote Utilities own Full Control connection mode instead of RDP?

Thanks.

Hello Allan,

Thanks for letting us know. Do you know what specific Norton products act this way? We would test and contact Symantec about this.

Hello Frank,

Alas, modern antivirus programs may be a bit overzealous :)  

You can add the Host as an exception to Bitdefender just in case. Please, refer this page for more information https://www.remoteutilities.com/support/docs/antivirus-issues/

Thanks!

Hello Charles,

Thank you for your message.

Please, try to enable "Use legacy capture mode" option in the Host Options. You may need to restart the Host after enabling the option. Then connect again and see if the problem persists.

Thanks.

Hello Frank,

Please, try the following:

1. First add Host installation path to Avast exceptions. This is how to do it https://www.avast.com/faq.php?article=AVKB168

2. Completely uninstall Host.

3. Install it back and see if the problem persists.

Hope that helps.

Hello Frank,

Thank you for your message.

What antivirus software is installed on that computer?

Thanks, Ron. This thread will be helpful for anyone who needs to use WoL on a regular basis.

Hi Matt,

Please, try the steps here https://www.remoteutilities.com/support/docs/host-icon-is-not-being-displayed-in-the-system-tray/ . Let me know if that didn't help either.

Thanks.

Hello Charles,

The crashes could be caused by antivirus software. Do you you have any installed on that computer? If so, you might want to add the Host installation folder to exceptions.

Here is more information https://www.remoteutilities.com/support/docs/antivirus-issues/

Hello Matt,

Thank you for your post.

You may need to restart the Host PC. Usually, restart is not required but sometimes it is.

Let me know if the problem persists.