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Printing directly to RU Virtual printer on host

Conrad, Administrator (Posts: 1861)

Nov 08, 2017 11:45:45 am EST

Hello Ralph,

Thank you for your question.

So what does happen in this case - are they just gone (hopefully) or are they waiting somewhere for someone to remote in to the computer at which time they will print out on the viewer's default printer?

They are gone because it is only during an active Full Control or View session that the Host print request will reach the Viewer PC. There is no "postponed" request.

I have also asked our development if the print file is saved or cached somewhere temporarily on the Host PC. Once I get a reply from them I'll update this thread.

Don't hesitate to ask me if you have other questions.

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Viewer Can't login to Self Hosted Server

Conrad, Administrator (Posts: 1861)

Nov 07, 2017 4:40:33 pm EST

Hello,

I just hit "Generate New Key" and now im able to login with viewer and sync the address books.

Shame on me I didn't think of a missing key as a possible reason.  But I'm glad you figured it out on your own.

btw the self RU is installed in the windows Server 2008 r2 I assume it's compatible?

Yes.

no idea why when i installed for the first time it didn't generate the key. I found about the key by installing the Self Hosted into another computer, that's when i saw there was a key there and not in my other installation.

We will check that just in case. Thank you for letting us know!

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Viewer Can't login to Self Hosted Server

Conrad, Administrator (Posts: 1861)

Nov 07, 2017 3:55:31 pm EST

Hello,

Im sorry to inform that i have triple check the ports and they do match , im using the default ports 5655. Windows Firewall is turn OFF for all profiles, and theres no other firewall running in the machine.

Do you also have both Remote Utilities and RU Server updated to the most recent version? It's 6.8.0.1 and 2.6.0.6 respectively. You can download the latest versions from here.

If you do and if nothing else helps please let me know and I'll create a ticket from this thread. We may have a remote session because I cannot come up with any other reasons why the Viewer may not be connecting.

Also be sure to check under Server Configuration-Access and administration-Allow named pipes connection (local connection). Make sure it's checked...

Hi Benny,

Thanks for contributing. However, this is not about "administration connection" but rather about a regular Viewer signing in on the server.

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Viewer Can't login to Self Hosted Server

Conrad, Administrator (Posts: 1861)

Nov 07, 2017 1:17:05 pm EST

Hello,

Thank you for your post.

what I can't do is to connect the viewer to self hosted server. I just cant login. even with a viewer inside the same network using the local ip address of the server, it just dont connect. I enter the user name and password created in the Self Hosted and the viewer just says signing on to "192.168.3.99" and then goes away and nothing, thats all i get.

Make sure that the port specified in Viewer's server manage (Manage tab -> Server manager -> your server's properties) is the same as the communication port specified in the configuration dialog on the server side. See the attached screenshots.

Also, make sure that this port is allowed on the server machine in the firewall settings (inbound TCP port).

Hope that helps.

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Windows Update Resets InternetID

Conrad, Administrator (Posts: 1861)

Oct 30, 2017 6:28:13 pm EDT

Hello,

Thank you for your message.

You probably have an outdated version of Remote Utilities. This issue used to be up until version 6.5, whereas the current version is 6.8.0.1. So it is recommend that you update your Hosts (and Viewer for that matter).

Hope that helps.

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Max number of addresses that can be stored

Conrad, Administrator (Posts: 1861)

Oct 20, 2017 12:35:14 pm EDT

Hello Donovan,

Thank you for the suggestion! Actually, the mobile version will be seriously revamped very soon and a full-fledged address book (compatible with the desktop book) will be added.

Don't hesitate to ask me if you have other questions.

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Max number of addresses that can be stored

Conrad, Administrator (Posts: 1861)

Oct 20, 2017 7:12:56 am EDT

Hello Donovan,

Do you receive any error message?

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mac viewer?

Conrad, Administrator (Posts: 1861)

Oct 19, 2017 12:12:31 pm EDT

Hello Alan,


Does this imply that the Viewer will be out this year (2017). Not long left of this year if that's the case so you must have a date pencilled in for its release?

That is most likely. At least this is something we are currently working on most of the time. I.e. it is no longer just "planned", it's already in the works.

Thanks.

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File transfer is very sloooow on directory changing

Conrad, Administrator (Posts: 1861)

Oct 17, 2017 4:51:16 pm EDT

Hi Lou,

Thank you for your message.

Yes, this is a known problem. A fix requires some extensive revamp of the File Transfer mode and we have this on our roadmap. We will do our best to implement this as fast as we can, perhaps even this year.

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What is your current guess as to when the next version will be available?

Conrad, Administrator (Posts: 1861)

Oct 16, 2017 2:34:14 pm EDT

Hello Ron,

I also recommend that you add the Host installation path to Bitdefender exceptions, just in case. Even if BD falsely detects RU in the future your Host files will be safe from deletion.

Thanks.

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