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start and stop host will not hide.

Conrad, Support (Posts: 2241)

Aug 16, 2018 9:13:04 am EDT

Hi Shannon,

Actually, you can hide the menu in the Host settings. Here is how it looks like in the Host 6.9.0.1 settings:



In older versions including the current stable version 6.8.0.1 this option is available in Settings for Host -> Options.

Note, however, that if the user is administrator on their machine and you hide the menu, they will still be able to stop the Host. We cannot go against Windows security architecture and prevent full admins from doing whatever they want on their machine.

Thanks.

Check current license usage.

Conrad, Support (Posts: 2241)

Aug 16, 2018 9:09:51 am EDT

Hello,

Unfortunately, you cannot check how many tech licenses are available at any given moment. However, if there aren't any, the program will show you a warning once you attempt a remote connection.

For example, if you a 2-tech license and there are 2 techs already working with the license, a 3-rd tech will receive a warning message telling them that they are exceeding the number of allowed concurrent techs.

Hope that helps.

Closed Laptop Lid Prevents Use

Conrad, Support (Posts: 2241)

Aug 16, 2018 9:07:19 am EDT

Hello Nick,

We will test this issue and see if we can reproduce it. Thank you.

Closed Laptop Lid Prevents Use

Conrad, Support (Posts: 2241)

Aug 15, 2018 9:19:37 am EDT

Nick, if you close the lid on your laptop it most likely goes to the hibernation state. In this state the network activity may be suspended or become intermittent (like only to turn on briefly to check email etc.).

Closed Laptop Lid Prevents Use

Conrad, Support (Posts: 2241)

Aug 15, 2018 8:27:46 am EDT

Hello Nick,

Is it Viewer or Host that you install on the laptop?

Custom Icon for Agent

Conrad, Support (Posts: 2241)

Aug 15, 2018 8:26:34 am EDT

Hello,

Thank you for your post.

Unfortunately, we do not provide white labeling of the icon. Apart from purely marketing reasons, there is another reason - the program should be clearly identifiable by the user (and security staff/admins if any) as being Remote Utilities.

However, you can still customize the Agent window itself, as described in this tutorial.

Hope that helps.

Enter, Shift, Ctrl and Alt keys not working on connections

Conrad, Support (Posts: 2241)

Aug 14, 2018 5:36:07 pm EDT

Hi Thomas,

That sheds some light, thank you very much. We will do our own testing then with that program and figure out why this is happening and what we can do about it.

Enter, Shift, Ctrl and Alt keys not working on connections

Conrad, Support (Posts: 2241)

Aug 14, 2018 11:36:19 am EDT

When "C" connects to "B", there are no keyboard issues, which I would then agree with Conrad that there is a problem with computer "A".

Yes, the problem is on the Viewer side. And most likely it's with certain software (including a/v) that may interfere.

Other remote viewing programs have no issue, ie. Chrome Remote, TeamV, UltraViewer.

Unfortunately, such reasoning doesn't apply here :) Different programs have different implementation and may react differently to even the same conditions.

RU server installed on server core ?

Conrad, Support (Posts: 2241)

Aug 14, 2018 11:29:44 am EDT

Hello Chris,

The server needs GUI to run although you may try running the service without GUI.

Enter, Shift, Ctrl and Alt keys not working on connections

Conrad, Support (Posts: 2241)

Aug 14, 2018 11:28:29 am EDT

Hello, Thomas

Can I privately message you a video showing the reproduction of the issue? Maybe it can help your development team understand what is going on.

Sure, go ahead. You can send the link to support@remote-utilities.com.

I highly recommend you check your antivirus software settings, and specifically add both Viewer and Host to its exceptions list (white list). If there is any blocking it well may be on the a/v software side.

I have had the same, problem. I replicated the issue and conrad said it was my local pc and didn't provide any further help.

Hi Brian. Unfortunately, this is one of those issues that are caused by external factors which may be specific to just certain machine. Quoting the initial post:

I then installed the Viewer software on another Windows 10 system and it worked fine.

That said, there is little we can do in this situation except starting to examine a specific customer's machine and trying to guess what software causes the block. A quick solution would  be to check the security software first.

Note that simply disabling a/v software may not work - surprisingly many of these programs still work even if you disable them.
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