Conrad Sallian's community posts

Information Technology wrote:

Yep. What threw me off with that is Remote Utilities Pty (Cy) Ltd. didn't match Remote Utilities Pte. Ltd. that's on remoteutilities.com

Yes, I understand. We'll update it now. Thanks.

No problem. You can also directly check the domain ownership if you visit: https://remoteutilities.net/

Hello,

Yes, the domain is owned by our company and the link (you forgot httpS) leads to our file. You can check the file's digital signature, it should be EV-Code Signed by Remote Utilities.

However, we'll check the domains SSL certificate. Seems like there are some issues. We'll also check if it was blacklisted (for that reason) by any security providers. Thanks for letting us know.

Matthew, at the moment this issue can be fixed by enabling the 'Use group view' checkbox in the Viewer options. This option is turned on by default that's why many users couldn't notice this weird behavior. Thank you again for reporting.

Hello Matthew,

Thank you for the detailed report. Yes, indeed we managed to reproduce the issue. We will release a fix.

Hi Alex,

Thank you for your message.

It's important not to confuse address book sync with authentication on Hosts, as they serve two different purposes. Address book sync simply allows users to share 'shortcuts' to remote computers with certain properties. However, to actually access those computers, users still need to authenticate on them.

A good analogy is an address book of houses in a neighborhood. You can share the address book with people, but they still need the house key to enter any specific home.

If you're looking to revoke access when an employee leaves the company, you'll need to update the authentication settings on the relevant Hosts. The only authentication method that allows for centralized permission management is 'custom server security.' In this setup, you enable the authentication role on the RU Server, create users and groups, and set permissions. When an employee leaves, you can simply remove them from the group or delete their user account.

To sum it up: use address book sync to share address book records, and use 'custom server security' to set and manage authentication permissions centrally.

Hope that helps!

Dear Users,

We are pleased to announce the release of the final version 7.5.1.0. This beta discussion thread will now be closed. Please feel free to send your feedback and support requests by creating dedicated topics in this community.

You can download the new version from our website here. We look forward to your continued input to help enhance our software.

Thank you for your participation in beta testing!

Hello Michael,

Thank you for your message. We will look into the issue with the program freezing when the lid on the remote machine is closed.

As for the Windows Defender issue, there are MS Store download links on the download page. So both Viewer and Host can be downloaded from the official Microsoft store.

But is this IP [216.158.232.18] the default RU server?

Yes, one of the relay nodes (servers).

Hi John,

Unfortunately no, no other local information is transmitted. However, as you have noticed, Viewer IP address is available in the log and this can give a clue about who might be attempting connection. There is also information about the connection mode used (Full control, View etc.).