Conrad Sallian's community posts

Automatic update for Host?

Conrad Sallian, Support (Posts: 2953)

Jan 17, 2022 8:03:42 am EST

Hi Bill,

Unfortunately, no. In Remote Utilities paradigm the update process is always "human-initiated" and is under control. If Hosts start to update on their own this may lead to VIewer-Host version mismatch issues in case Viewer is outdated.

We understand that nowadays many apps update automatically but Remote Utilities isn't a single app, it's a dual app. And it dictates some caution when it comes to updating. Especially when a remote computer is many hundreds of miles from the user.

Viewer version 7 crashes on WinXP

Conrad Sallian, Support (Posts: 2953)

Jan 15, 2022 7:07:58 pm EST

Hi Peter,

Yes, we fixed that in the current release :)

Thanks.

Documentation / document management of meetings

Conrad Sallian, Support (Posts: 2953)

Jan 10, 2022 8:15:43 am EST

Hello Andreas,

I will add your suggestion to our wish list. We will discuss this with the team and see what we can do.

Thanks.

Switch to "View Only" from Host

Conrad Sallian, Support (Posts: 2953)

Jan 10, 2022 8:10:05 am EST

Hi Greg,

I understand what you mean. Unfortunately, there is no feature that would do exactly what you describe.

However, somewhere close to it would be to enable the notification panel on the Host and simply click the X button on it whenever you want the remote session to terminate.

Hope that helps.

Viewer 7.1.1.0 logs into wrong connection

Conrad Sallian, Support (Posts: 2953)

Jan 10, 2022 8:05:01 am EST

Hello Greg,

Thank you for your message.

Do both connections point to the same remote computer (e.g. one by Internet-ID and the other by an IP address)? Or are those completely different remote Hosts?

Can't add license to server after update

Conrad Sallian, Support (Posts: 2953)

Jan 10, 2022 7:54:30 am EST

snk-nick wrote:

In the meantime is there a way to add the key some other way? I installed it on a local machine, added the key, but can't find where it's stored so not sure where I'd go to move it to the server.

Server keeps its configuration here:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities\MiniInternetId

Can't add license to server after update

Conrad Sallian, Support (Posts: 2953)

Jan 10, 2022 7:48:26 am EST

Hello,

Thanks for the clarification. It indeed came up before, we received a few complaints via the tickets and were just investigating the issue.

I believe a fix in this case is installing the GUI. It will be needed anyway since RU Server is easier to use with GUI.

Access through multiple firewalls

Conrad Sallian, Support (Posts: 2953)

Jan 10, 2022 7:34:34 am EST

Hello Mark,

Thank you for your message.

So long as the endpoints (Hosts) have access to the internet you can set up the Internet-ID connection to get to the Hosts. This is the easiest way to go since you won't have to do any network configurations on the routers.

However, if you insist connecting directly (without an intermediate server) to the remote Hosts you will have to forward ports twice - once on each router. I believe this might not be an option in this case.

Hope that helps.

Documentation / document management of meetings

Conrad Sallian, Support (Posts: 2953)

Jan 10, 2022 7:17:14 am EST

Hello Andreas,

Thank you for your message.

Unfortunately, it's unclear where exactly you want to add written document to. Do you mean adding the ability for Remote Utilities Viewer to run a certain local link to a file once you run a remote session (i.e. a specific connection in your address book)? Please, elaborate.

Video Hook Drivers

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2022 11:21:31 am EST

Hi Matthew,

Essentially, I would like the remote screen to show me exactly what is happening at all times, is this not possible with RU?

Unfortunately, no. RU doesn't support screencapture on the low/hardware level.

Thanks.
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