Forums

Annoying Message Part II (Fixed)

Conrad, Administrator (Posts: 1573)

Apr 14, 2017 5:50:48 am EDT

Hello Alim,

We will fix this problem with the very next update. Thank you for letting us know.

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6.6.0.3 Taskbar disappears with loss of connection Full Screen view

Conrad, Administrator (Posts: 1573)

Apr 11, 2017 4:03:50 pm EDT

Hello Lee,

Thank you for the report. We will test it out and try to reproduce.

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taskbar and start menu does not work, no keyboard function

Conrad, Administrator (Posts: 1573)

Apr 11, 2017 3:37:28 pm EDT

Hello Lee,

Thanks for the update. Yes, feel free to let us know if you need any help.

had no issues with the upgrade. I will over the next few days change the Internet IDs to the more secure 12 character ID.

This is up to you. You don't have to do that, actually, but if you think that you should - no problem.

Please, be careful when updating the Internet-ID through remote settings - it won't update. This was a protection mechanism but we'll most likely remove it 'cause it's no longer necessary.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 1573)

Apr 10, 2017 10:05:47 am EDT

Hello Mike,

I'm sorry. That indeed takes more time than we initially expected. Mostly because we put a lot of effort into the new self-hosted server.  

Still, because we fulfill most of our promises (alas, we can't fulfill them all due to sheer time/resources restrictions) and fix 100% of bugs we find I cannot qualify for the press-secretary :)

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Remote Utilities has been installed

Conrad, Administrator (Posts: 1573)

Apr 10, 2017 9:30:54 am EDT

You are welcome! Let us know if you need any assistance in the future.

Thanks.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 1573)

Apr 10, 2017 9:25:31 am EDT

Hello Gabor,

We will announce Mac version when it is ready. Perhaps, there'll be an open beta first.

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Internet-ID stopped working

Conrad, Administrator (Posts: 1573)

Apr 08, 2017 2:28:55 pm EDT

Some guy,

Perhaps I should have explained my advice. Remote Utilities is software of dual nature. With each update, even a minor and sub-minor update there are little features and fixes added to Host and Viewer.

Therefore it doesn't make sense to troubleshoot a problem before Viewer version matches the Host version. Even more so - both should be the current version.

Otherwise, i.e. if we try to diagnose a problem when there is a version mismatch and/or it's an old version, we cannot tell if this is a yet unknown problem, or just an old bug already fixed in the current version.  

Thanks.

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Add a "Ringer" in the chat facility

Conrad, Administrator (Posts: 1573)

Apr 08, 2017 10:36:16 am EDT

Hello Bill,

Sure, I will add a sound notification for the chat as a suggestion to our wish list. Thank you!

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Detected as virus/malware

Conrad, Administrator (Posts: 1573)

Apr 07, 2017 5:53:39 pm EDT

Hello Ted,

Thank you for your message.

Windows 10 Defender complained when I tried the MSI Config (which you already know about).

There were complaints about the Viewer being deleted by Windows Defender, but it has been a few days already since they fixed the issue. Did you try to update your Windows Defender virus definition database/version?

The reason I'm posting is because I came here looking for a program that won't constantly run into AV problems like my current program Ammyy Admin. You want a lot more money for similar functions, but if I'm going to be thwarted occasionally and have to tell my clients "Sorry, my program got deleted, time to install TeamViewer" then it's a fail on my part.

Is this issue with Google and AV companies ever going to be fixed once and for all?

This is a good question, but I'm afraid that this question should be asked Google and AV companies. If they are incapable of telling legit  software from bad software, how can anyone even trust them and let them "protect" their PCs? Similarly, how can anyone pay for this false "protection"?

Do whatever they're doing because I'd rather pay my money to a small developer than one of them.

Thank you. But if there is rogue software that disguises itself as "antivirus software" and blocks or deletes legit software from users' PCs, there is little we can do.

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Remote Utilities has been installed

Conrad, Administrator (Posts: 1573)

Apr 07, 2017 11:31:50 am EDT

Hello Larry,

Thank you for your message.

This is how notification now works in Remote Utilities starting version 6.6. There is more information about it in this blog post.

The buttons are not clickable remotely. Only the remote user sitting at the remote PC can click OK and close the message. This is a protection mechanism against rogue/hidden install and use.

By the way, this message only appears if "Generate ID" option was selected during MSI Configuration. If this option is not selected, then no message is shown.  

Hope that helps.

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