New Beta Release! Experience the latest features in our new beta version. Join the beta testing now! (X) Dismiss

Conrad Sallian's community posts

Access through multiple firewalls

Conrad Sallian, Support (Posts: 2979)

Jan 10, 2022 7:34:34 am EST

Hello Mark,

Thank you for your message.

So long as the endpoints (Hosts) have access to the internet you can set up the Internet-ID connection to get to the Hosts. This is the easiest way to go since you won't have to do any network configurations on the routers.

However, if you insist connecting directly (without an intermediate server) to the remote Hosts you will have to forward ports twice - once on each router. I believe this might not be an option in this case.

Hope that helps.

Documentation / document management of meetings

Conrad Sallian, Support (Posts: 2979)

Jan 10, 2022 7:17:14 am EST

Hello Andreas,

Thank you for your message.

Unfortunately, it's unclear where exactly you want to add written document to. Do you mean adding the ability for Remote Utilities Viewer to run a certain local link to a file once you run a remote session (i.e. a specific connection in your address book)? Please, elaborate.

Video Hook Drivers

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2022 11:21:31 am EST

Hi Matthew,

Essentially, I would like the remote screen to show me exactly what is happening at all times, is this not possible with RU?

Unfortunately, no. RU doesn't support screencapture on the low/hardware level.

Thanks.

Problem after upgrading to 7.1.1 viewer and 3.2 server

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2022 10:10:42 am EST

Hi Rob,

I have responded via the ticket.

You computer has been connected in a remote session...

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 6:35:22 pm EST

Hi John,

This is a wrong place to apply a license key. The license key (the file format key.rlicense) must be added to Help -> License key storage. Here is a registration guide.

I'll ask our sales to send you the key file. Perhaps, the email message from Paypro didn't reach your inbox.

Thanks.

You computer has been connected in a remote session...

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 4:48:17 pm EST

Hi John,

It should be immediately once the order has been processed (delivered electronically to your email address).

I checked our recent orders and I can see that your order has been processed, and a license key has been sent to you. It should come from PayProGlobal (payproglobal.com) , our payment processing provider.

If you didn't receive your key, please let me know and I will manually send it to you via email.

Thanks.

You computer has been connected in a remote session...

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 1:54:30 pm EST

Hi Bob,

The terms "remote computer" and "endpoint" are interchangeable.

Also, I see you keep the servers going for previous paid versions so I'm just wondering how far back this goes? Does v5 or v4 etc. still work with your Internet ID servers?

Yes, we keep the servers for previous paid versions. There are no plans to stop them so far.

Thanks for the kind words!

viewer keeps resetting to trial

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 1:45:25 pm EST

Hello Neal,

Remote Utilities configuration and address book files are located here by default:

%AppData%\Roaming\Remote Utilities Files

Perhaps, some software (e.g. a "registry cleaner" or antivirus software) or security policy wipes the contents of this folder every time. You should make sure that you add this folder to the exceptions list in that software.

Hope that helps.

Video Hook Drivers

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 1:42:41 pm EST

Hi Matthew,

Some programs that you mention employ automatic performance adjustment depending on the network speed and the remote CPU load. So the image can be optimized even though it's not immediately visible to the eye.

Unfortunately, Remote utilities lacks such ability so far so you should manually tweak performance settings. They are listed in this KB article https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/ . Specifically, the color depth, economode and visual effects.

Hope that helps.

Viewer Update problem

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 1:16:07 pm EST

Hi Werner,

You are very welcome :) Thank you for your support.
Page:
Go to last message

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.