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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 2080)

Jul 25, 2018 4:40:23 am EDT

Also, do you use address book sync through the server and if yes, approximately how many records does your address book have?

Thank you.

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Server Address Book missing

Conrad, Administrator (Posts: 2080)

Jul 25, 2018 4:39:34 am EDT

Hello Cristian,

Thank you for the update. Please, let us know if the problem persists in the future.

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Video mode

Conrad, Administrator (Posts: 2080)

Jul 25, 2018 4:32:44 am EDT

max maximos wrote:

It seems a very bad idea it's a big message and I can not read anything underneath it
I want to hide or remove it to see what my kids are doing or who steal my info from my pc

Hello,

The video mode feature has been discontinued and will no longer be available. As for the message banner in previous versions, it is a necessary precaution against unauthorized use of the software to breach into someone else's privacy.

Thank you.

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RU Server 2.7 Beta 1 issues

Conrad, Administrator (Posts: 2080)

Jul 24, 2018 7:43:26 am EDT

Hello,

Thank you for your post.

Are you restarting the server service or Host's?

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Free License will not load

Conrad, Administrator (Posts: 2080)

Jul 24, 2018 6:06:51 am EDT

Hello Douglas,

Thank you for your post. This knowledge base article can help https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/

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Unattended access

Conrad, Administrator (Posts: 2080)

Jul 24, 2018 5:07:24 am EDT

Hello Max,

Thank you for your post.

You do not need to run the Host with a shortcut, it isn't supposed to work that way. When you install the Host with default settings its service should automatically with Windows. If it doesn't, you should figure out why , this knowledge base article can help. You can also manually start and stop the Host service by using shortcuts "Start Host" and "Stop Host" found in the Windows Start menu.

However, when you directly click on rutserv.exe file in the Program Files folder you run the Host in the Agent mode. This behavior is a side effect of the current implementation and we will fix that soon.  

Hope that helps.

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Server Address Book missing

Conrad, Administrator (Posts: 2080)

Jul 22, 2018 2:51:15 am EDT

Hello Cristian,

Thank you for your post.

It looks like your admin console has difficulty accessing the data folder. The address book is located here  C:\Program Files (x86)\Remote Utilities - Server\data .

Did you try restarting the computer since you installed the server?

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How to Reset Viewer Application Password?

Conrad, Administrator (Posts: 2080)

Jul 19, 2018 12:33:22 pm EDT

Hello Philip

This is not only an application password, perhaps the wording in the interface is misleading a bit. This is also address book encryption passphrase.  If you forgot the passphrase, you cannot unlock or otherwise restore the address books because they remain encrypted.

You can, however, unlock the interface if you delete config_4.xml file located in the Viewer application folder (%APPDATA%\Remote Utilities Files\ ) . Note, that the Viewer won't be able to load your encrypted books (because they are encrypted on disc) and will create a new, empty default address book for you.

Hope that helps. You can learn more about how address book encryption works by following the link above.

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RU Dedicated server inaccessible on network after router upgrade

Conrad, Administrator (Posts: 2080)

Jul 19, 2018 3:06:05 am EDT

Hi Nijel,

I think this is not about the end points, it's about the router. You might want to check with your ISP if your new router supports NAT loopback, or just generally describe the problem to them. They should be able to help because they know their known infrastructure better.

Hope that helps.

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opening the device driver screen on the remote freezes the screen

Conrad, Administrator (Posts: 2080)

Jul 18, 2018 1:17:11 pm EDT

Hi,

What about the installs not working?

This is not about Remote Utilities. You should check the Windows account that is being logged in the system. Specifically, check if it has all the necessary permissions.

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