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unable to create IP white list

Conrad, Administrator (Posts: 2019)

Jul 02, 2018 8:34:25 am EDT

Hi,

If it's a different network (subnet) then you should whitelist the IP address of the router in between , not the Viewer's. I assume that your router forwards packets between two local subnets in this scenario.

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create custom remote utilities msi

Conrad, Administrator (Posts: 2019)

Jul 02, 2018 8:30:20 am EDT

Hi Douglas,

In order to build your custom Host installer you can use the MSI Configurator.

Hope that helps.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 2019)

Jul 02, 2018 8:28:07 am EDT

Thank you for the kind words!

We are currently working on Viewer for Mac. As for Host, it will be available some time later after we first release the Viewer.

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unable to create IP white list

Conrad, Administrator (Posts: 2019)

Jul 02, 2018 8:13:21 am EDT

Hello Douglas,

Thank you for your message.

Are you connecting using direct connection or Internet-ID connection?

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2019)

Jul 02, 2018 8:09:09 am EDT

Hello,

In my 6.8.0.1 viewer, one of my computers were in the "Offline/Unknown". I upgraded my side to 6.9.1.0 and still the same.

Here, do you mean you updated the Viewer? Ok.

I RDP'd into it and ran my one-click configurator exe. I watched in Task manager that the host was already running, and I could see when the one-click installer finished. On my side, the viewer now shows the computer online (however, still reporting 6.8.0.1 instead of 6.9.1.0), with a new Internet-ID (as I checked in the one-click configurator to generate and email), but I did not receive an email with the new generated password.

Some questions:

- Did you enable "Send via email option" and specified a correct email address?
- Did you check your spam folder in case the email ended up there?

But now when I go to connect to it, I just get "At least one authorization method must be enabled on remote Host". When I was doing the one-click authorization, I only wanted to use single password but it was greyed out and I couldn't select it.

This is because you enabled the "Automatically generate Host password" in the 3rd step. These two options are mutually exclusive. If you enable the "Automatically generate ..." box it is supposed that the program will generate a unique password for each Host. On the other hand, if you clear this check box you can manually set your password when configure settings at the last step. However, in this case the password will be identical for all your Hosts.

Still, it is strange that your settings didn't apply. Could you open the Host settings and check if the Single password check box is enabled at all (Settings for Host -> Authorization) ?

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Version 6.9 Beta - main discussion

Conrad, Administrator (Posts: 2019)

Jul 02, 2018 8:01:56 am EDT

Hello Max,

Thank you for your message.

The box "Do not close this window after configuration" does not appear to be needed anymore now that you have Pre-configure options selectable before clicking on "Finish" in the MSI Configurator.

The purpose of this checkbox is to let you configure several installers without closing the wizard. You can click Back several times to go back and start a new configuration.

I just generated one, saved the file, and now I'm back on the final screen where I'll need to click Finish again, which is confusing. When I click Finish again (hoping to exit out), I get the configuration settings prompt, which are different than the previous changes I had already made. It would be good if they were still the same so I don't have to redo each change again.

In this case in order to exit you should click the X button at the top right. But thank you for the suggestion about removing the the "Do not close" checkbox anyway. We are going to implement import/export option in the configurator soon and we'll see if we can remove that check box altogether.

So yea, I think the behaviour here needs an update now that you can preconfigure settings instead of post configuration settings like in 6.8.0.1.

Actually, we didn't change much in the configurator . We only made the 4th step more clear in terms of UI and label texts. Otherwise , the configurator is the same as it was in version 6.8.0.1.

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Remote utilites wont see connections

Conrad, Administrator (Posts: 2019)

Jun 30, 2018 4:07:07 am EDT

Hi John,

Thank you for the information!

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Can't get reliable sound capture

Conrad, Administrator (Posts: 2019)

Jun 29, 2018 4:15:24 pm EDT

Forgot to add that you can also experiment with color depth and especially FPS to reduce traffic. See the "Color and CPU" tab in connection properties.

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Can't get reliable sound capture

Conrad, Administrator (Posts: 2019)

Jun 29, 2018 4:01:06 pm EDT

Hello Marty,

Thanks for the details.

I also tried port forwarding and callback for testing direct connection (which I believe is the same as setting up RU Server), and sound was slightly improved but nowhere near usable. Even Windows system sounds were non-existent.

Technically, direct connection is not exactly the same as setting up RU Server. Basically, there are two connection types:

Direct connection
Internet-ID connection

An Internet-ID connection, in turn, can be set up using either our public servers (default option) or your self-hosted server. If your self-hosted server is located on your premises  - e.g. in the same network as the Viewer -  then the performance of an Internet-ID connection becomes almost as good as that of a direct connection. This is because it takes the network packets very little time to travel between your Viewer and self-hosted server so the only significant part of the route is that between self-hosted server and Hosts.

I suspect RU just doesn't do sound very well over slow connections. Whilst we are on ADSL, it is a very congested network and I'm only getting 0.4Mbps upload despite having a 1Mbps sync speed. I also have a 1920x1080 resolution which is unchangeable so there's little more I can do to reduce the data.

I can recommend that you enable the "economy mode" and see if it makes a difference.  It's in connection properties, the Network tab/section.

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Remote utilites wont see connections

Conrad, Administrator (Posts: 2019)

Jun 29, 2018 3:08:19 pm EDT

Hi John,

No problem, glad to hear the issue is no longer. We'll perhaps come up with a status page soon so that users can quickly check our service uptime at any moment.

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