Conrad Sallian's community posts

Hi Aleur,

With regards to the first issue - we fixed the form on the website/account. Please, try adding your license now and raising the support level.

Thanks.

Hello Aleur,

Regarding your tickets—we’ll check the website and get back to you. Our site recently went through a facelift, so minor issues are possible. Apologies for any inconvenience.

and the 2nd RU its pushing ads on the installation?

This couldn't be further from the truth. Remote Utilities has never used ads or bundling, see our CSA guidelines compliance here. We don’t need to—we earn profits by selling licenses directly, and our free version is simply a way to spread the word about the software. It’s a pure freemium model.

Unfortunately, antivirus software has become completely unreliable ever since many companies, even those with a good track record (i.e., old-school AV vendors), started using AI technologies to save on manpower and development costs. The number of mistakes and false positives—especially those that make no sense, like in this case—is beyond comprehension.

You can submit a false positive report to Microsoft, and they will fix it (just as Norton did in this thread) and apologize. But when the next version of Remote Utilities is released, signed with the same certificate, it will happen all over again.

This is how the 'antivirus software industry' works today, and frankly, we feel sorry for them. Their ultimate goal isn’t to protect you against viruses—it’s to create the illusion of protection. They want to show that they’re 'doing something,' which is why they invented these half-baked 'PUA' and 'potentially unsafe' categories and label nearly every legitimate software with them.

Hi Terry,

Norton responded with this message:

Status of request Id 8adf7ef1-3f49-4fbc-b7b0-73fbe6c23892 has been updated to closed with the following details: Detection was removed.

Hi Terry,

Thank you for the screenshots. We've sent a FP report. We encourage you to send it as well. Norton has a very simple and user-friendly process of submitting an FP:

Submit FP to Norton

Hello Terry,

Our latest builds are not infected. When Norton removes their false positive detection and we publish their response here, will you acknowledge that your suspicions were unfounded?

Please, let us know the detection name and the module which is detected. A screenshot will also work.

Thank you.

Thank you for the information. We've sent a FP report to them. By the way, here is the email address that can be reached at report@sentinelone.com . You are encouraged to send an FP too.

Thanks.

Hello John,

Nothing is missing. The file, it seems, is just deleted by your antivirus software.

What a/v software do you use on the Viewer machine?

P.S. Yes, you are correct. The rutserv.exe in Viewer assets folder is used for MSI Configuration.

Terry Crawford wrote:

Norton is also blocking 7.6.1.0 and 7.6.2.0.  Really need to get this fixed.

Hello Terry,

Have you tried sending a false positive report to Norton so that they fix their mistake?

Salgau Aurel wrote:

i will try to reach bitdefender team but until then i need to install an older version that does not have this problem.

can you provide a link with version 7.6.0? or 7.6.1?

Thank you,
Aurel.

Yes, please send a message to support@remoteutilities.com , we will send you a link to download the previous release.

P.S. We have also submitted a FP request to BitDefender.

Hello Salgau,

Thank you for your message.

Have you tried contating Bitdefender with this issue? Only they can resolve this issue, because it is their faulty algorithm that classifies legitimate software as malware.

Here is a link to submit a false positive request, for your convenience: https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

Hope that helps.