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Close To Tray

Conrad, Administrator (Posts: 1930)

Jun 01, 2018 4:54:30 pm EDT

Hello Carlos,

Actually, the "minimize to tray" option in Viewer options also works for closing. If you enable that option and click X (close) in the main Viewer window the Viewer will minimize to tray.


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Remote Keyboard Priority

Conrad, Administrator (Posts: 1930)

Jun 01, 2018 9:44:14 am EDT

Hi Carlos,

Thank you for the report.

And what about other keys? Did they work?

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session logs

Conrad, Administrator (Posts: 1930)

Jun 01, 2018 9:39:05 am EDT

Hello Carlos,

Adding a separate "auditing" mode/functionality is in our plans. Unfortunately, no specific ETA yet.

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Headless Windows Machine Access

Conrad, Administrator (Posts: 1930)

Jun 01, 2018 9:34:38 am EDT

Hi Katherine,

Apart from sending via email there is another way to "harvest" the Internet-IDs. But this method requires using of the self-hosted server (which is free).  See the "Sync server role" section on the page.

Hope that helps.

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Windows 8/10 Black Screen Not Working

Conrad, Administrator (Posts: 1930)

Jun 01, 2018 3:26:34 am EDT

Thanks, Carlos. You can also try enabling the "Use legacy capture mode" option and see if it helps. It's in the Host options:


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Headless Windows Machine Access

Conrad, Administrator (Posts: 1930)

May 31, 2018 5:44:04 pm EDT

Hello Katherine,

Thank you for your post.

Is there a way to create an installer for Remote Utilities Host that we can deploy from our AWS server which can be done completely silently? We also need to have a secure, encrypted connection and do this without configuring any firewalls.

Yes, it is possible. Basically you need first to build your custom Host using the MSI Configurator (the "One-click" package option) . When configuring your package enable the Internet-ID connection and sending ID credentials via email. When your one-click Host package is run on a remote machine it will install itself and send the access credentials to your email address that you specified during configuration.

For more information please refer to this sample building tutorial.

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Windows 8/10 Black Screen Not Working

Conrad, Administrator (Posts: 1930)

May 31, 2018 5:35:38 pm EDT

Hello Carlos,

Actually, the desktop will most likely work, but laptop/netbook/tablet might not work. This has to do with hardware implementation and there are some difficulties making blank screen feature work on such devices, unfortunately.

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Windows 8/10 Black Screen Not Working

Conrad, Administrator (Posts: 1930)

May 31, 2018 2:57:28 am EDT

Hello Carlos,

Thank you for your post.

This feature seems to work in Windows 7 but in 8/10 using the option basically throws you back to the login screen.

This might  depend on what device is on the remote (Host) side. Is it a desktop PC or a laptop/tablet?

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Shortcut to Show ID on Host Instalations

Conrad, Administrator (Posts: 1930)

May 30, 2018 4:55:38 am EDT

Hello Cristian,

Currently working on it , finishing steps. We will soon publish the beta on the site.

Thanks!

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Alt Key held when turning off full control

Conrad, Administrator (Posts: 1930)

May 29, 2018 10:21:24 am EDT

Hello,

Thank you for your message.

Your observation makes sense. We will review it and see what we can do.

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