Conrad Sallian's community posts

Hi David,

We tried to contact them too but they keep giving template answers. For example, Microsoft removed a similar false positive detection within a day in Windows Defender.

Hi John,

Thank you for your support!

Also of note: when I restored the file from quarantine, somehow it now has security permissions that I can not access it. I've spend 2 hours on the web, but it's clearly something deeply behind the scenes that none of these posts even address. It looks like it's owned by me and and I have full permissions, but when I try to run it, I get still access denied. It looks like I can change permissions, but when I try, everything's grayed out.

Could it possibly be that BitDefender changes the permissions on a quarantined file? Unfortunately, their restoring guide doesn't mention anything of the sort.

Hello Everyone,

We have already contacted BitDefender. Here is what they answered:

Hello Conrad,

Thank you for your patience!

We have received an answer from our Virus Analysis Labs. The file is PUA and currently detected by our engines. As such, the detection will remain. If an user would like to keep the app from being blocked on their machine they can always add a manual exception.

Kindly let us know if we can be of any further assistance.

Have a nice day!

He who has eyes to see, let him see. Yes, if you control hundreds of remote computers and you happened to be a customer of BitDefender - go ahead and add Remote Utilities to exceptions manually just because there is a virus analyst at BitDefender who thinks that the program MIGHT cause a threat.

I don't even know to comment on this. By the way, the BitDefender detection spawned a whole lot of detections from other a/v programs because they re-use the same engines and signature databases.

Hi Frederico,

You gave us an excellent idea. Please, send a message to our [email protected] and we'll give you a provisional 5-day key so that you are able to upgrade your remote Hosts.

Thanks.

Hi Werner,

Glad to hear it works for you now! If you need any help from us in the future, don't hesitate to ask.

Yes, fixed it. Thanks.

We created a dedicated topic for the subject https://www.remoteutilities.com/support/forums/forum1/2147-free-license_-notification-near-the-system-tray-and-other-changes . There's also an announcement about some changes we'll make to this alert/banner to make it less 'harsh' for some users.

Also, the new topic was created to avoid confusion, because this one was initially devoted to a different notification banner.

Thanks.

This topic is about the recently added persistent notification (alert) near the system tray, as well as some other changes to how free/trial license works.

1. Persistent notification. This one is shown if you are connecting to a remote Host/Agent from a Viewer registered with a free license key or a Viewer in the trial mode.



This message is NOT shown if you are connecting from a Viewer registered with a commercial license.

2. The 'Online' option in the MSI Configurator no longer works for free/trial users. That is, signing a custom Host or Agent package with our digital signature is now only available for paid customers.

3. Starting February 1, 2022 - just as we announced in our email newsletter sent to all free license users - we will stop the Internet-ID service for free license users of version 6.x.x.x. Please, upgrade to version 7 and generate a new free license key.  

Paid license users - regardless of the version they use - are NOT affected.


--- Announcement as of January 30, 2022 ---

Based on the feedback we received with regards to #1, we decided that we'd modify the feature a bit:

- Windows 10 and later: the notification can be made visible for the remote side only, and invisible on the Viewer side. We are still investigating this option, but most likely it is possible to implement.

- Ability to pick the corner in which the notification will be shown.

- Translate the message to other languages

-------------------------------

Feel free to ask your questions and post your comments. This message will be updated with your frequently asked questions and our answers to them for everyone's convenience.

Hi Graham,

Thank you for your message.

The toolbar will show up if you move your mouse cursor towards the top edge of the screen for 1-2 seconds. However, if it doesn't work still please let us know and we'll test it and see if we can reproduce it.

By the way, you can cycle through view modes (Windowed, Full Screen, Full screen stretch etc.) if you press F12 on your keyboard. Also, see other useful keyboard shortcuts.