Conrad Sallian's community posts

Hello Markus,

We've updated the message. Please, do not share your sensitive information publicly on the forum. If your support request contains such information, please use the ticketing system. Posting on the forum will not speed up the response (quite the contrary - the tickets are usually responded faster than messages in the community).

Thanks.

Hi Milo,

Yes, it should work provided it is allowed in your country. When you place your order, you can choose the payment method on the final checkout page.

Hope that helps.

Hello Milo,

Thank you for your interest. If you are the only concurrent user you can install the Viewer on all three - and use the same license on all of them.

https://www.remoteutilities.com/support/kb/can-i-work-from-multiple-viewer-workstations-with-a-1-tech-license/

For this scenario you can also consider using the portable version https://www.remoteutilities.com/support/docs/portable-viewer/.

Hello Keith,

Thank you for your message. Could you please send the Host logs to support@remoteutilities.com.

Hi Jorge,

In the previous version that you have (6.x.x.x) the logs folder is located in: C:\Program Files(x86)\Remote Utilities - Host\Logs.

Only examining the logs can tell why you cannot connect using the Internet-ID.

Hello Jorge,

Our servers are up and running and according to monitoring data there were no downtimes. Could you ask the remote user to look into the Host log. You can be located in: C:\ProgramData\Remote Utilities\Logs

Matthew Cooper wrote:

@Conrad, could you advise what the host log entry would look like if the software restarts itself? I can then do a thorough search and see if it has taken place.

Hi Matthew,

There will be a line:

Remote Utilities - Host [version] is started. GMT[time_zone]

Hi Martin,

Thank you for the kind words. Yes, Host for Mac/Linux will also be availalbe.

Hello,

Beta 17 for Mac and Linux has been released. An issue that would (in some circumstances) cause authentication errors has been fixed.

Craig Golucki wrote:

Please use my contact information on my account to continue this conversation further. I sent an email to your privacy@remoteutilites.com as well.

Hello Craig,

We haven't received anything to privacy@remoteutilities.com so far. Could you please resend your email?

Also, with regards to your previous posts within this thread, and specifically the post where you voluntarily share logs and (possibly) other information that in some jurisdictions may be considered as personally identifiable . We would like to repeat our disclaimer here as is stated by our privacy policy:

Personal Data Shared on Forums

We value the privacy and security of our users' personal data. In compliance with the General Data Protection Regulation (GDPR), particularly referring to recital 85, we acknowledge that a breach of personal data can lead to serious consequences such as loss of control over personal data, discrimination, identity theft, financial loss, and other privacy violations.

However, it is important for users of our forum to understand that any personal data they voluntarily share within the forum posts, comments, or discussions is publicly accessible. While we take reasonable measures to protect the privacy and security of information processed through our services, we cannot control or be responsible for the protection of information that users choose to share publicly.

This section of the privacy policy is intended to inform you of the risks associated with the sharing of personal data in our forum and to clarify our position and responsibilities. By using our forum, you acknowledge and agree to these terms.

User Responsibility

   Voluntary Disclosure: If you choose to disclose personal or sensitive information within our forum, please be aware that this information becomes public. We strongly advise against sharing any details that could compromise your privacy or security.
   No Liability for User-Shared Data: Please be advised that in the event of any breach or unauthorized access to the personal data that you have voluntarily shared in the forum, we shall not be held responsible. The responsibility for the security of such information rests with the individual who has chosen to share it.