Conrad Sallian's community posts

Hello Ales,

Thank you for your message.

Unfortunately, no. This notification is not supposed to be customizable. This is a warning message that tells the user that their computer might be accessed by someone not being authorized to.

The fact that this message only shows for the free license means that it was the free license/version that was often abused in the past. We had to implement this message to restrict the ability to use the free license for malicious purposes out-of-the-box.

Hello Anthony ,

Thank you for your message. Could you please tell me if there is any specific action that leads to this error? Or is it purely random?

Hi Chad,

Could your antivirus software or perimeter antivirus software (e.g. at the corporate network or at your ISP) be blocking our servers?

Hello Pam,

Modern antivirus programs may not even bother warning the user about the changes they make or files they block / delete silently.

Could you try installing the Host on a computer without AVG/Avast and see the result. I assure you that this problem won't be taking place.

Hi Pam,

AVG/Avast keep detecting the program with each new release. We have no idea why this company is ruining the work of their users/customers by blocking benign/legitimate software on their users' computers. This is weird.

Hello Nathan,

We can't give an exact date or even a month, unfortunately. Sorry for that.

Hi Rob,

Yes, why? We also publish the false positive report links in this article https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

Pam Kelli wrote:

Yes, Pauline, I have AV software installed on all of my computers but it is not interfering with RU in any way.
This is clearly a host software issue. Both host computers are reporting the same fatal error.

Hi Pam,

Could you provide the antivirus software name, please. Thanks.

Hi Jeff,

You should try the Microsoft tool mentioned in this KB article https://www.remoteutilities.com/support/kb/cannot-uninstall-old-version-and-update-to-new-version/.

Hope that helps.

Hi Rob,

This is from the recent message from Avast:

I'm very sorry that the signed file was blocked. The process is semi automatic based on virus definitions. If a page or file is suspicious, detection is created based on definitions. If this is a false positive detection, you need to report the detection as you did. Subsequently, the detection is reviewed manually by our specialists, who will determine whether the detection is correct or false. Even if it is a false detection, the detection is manually changed (turned off).

It's been 2022. Soon spaceships of earthlings will traverse the vast expanses of the Milky Way, and anti-virus companies will continue to manually add new legit software releases to exceptions, and require emailing a file no larger than 10 mb in an archive with the password "infected". :)