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Norton always blocks

Conrad, Administrator (Posts: 1598)

Jun 19, 2017 2:54:40 pm EDT

Hello Allan,

It would be nice to have at least a screenshot of that window then. Is that possible?

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RDP connection through RU "reconnects" constantly

Conrad, Administrator (Posts: 1598)

Jun 19, 2017 4:47:19 am EDT

Hello Jeffrey and Benny,

Actually, RDP (Microsoft Remote Desktop Services) may be the fastest on the market. Not surprisingly, because it comes from the folks who develop the operating system itself.

That said, it only makes sense to compare apples to apples. Namely,

1. If you compare RU's Full Control mode against RDP, you need to use the same connection type. In this case direct connection. It doesn't make sense to compare Full Control over Internet ID with RDP over direct connection.

2. Color depth settings should be the same in both cases.

3. RDP can automatically optimize performance. Currently, RU doesn't adjust performance according to connection speed whereas RDP does.

Still, I'm not saying that RDP isn't faster than Full Control, perhaps it is (due to program architecture and some clever code). I'm only saying that the difference may not be that big if you take into consideration the factors above. Soon we'll implement auto-adjustment too.

All in all, Remote Utilities allows you to get the best of both worlds. So you can work with RDP in RU too, and use RU's powerful address book capabilities to manage your RDP connections. We need to fix that drop issue soon though.

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RDP connection through RU "reconnects" constantly

Conrad, Administrator (Posts: 1598)

Jun 18, 2017 10:45:39 am EDT

Hello Jeffrey,

Thank you for your message.

I closed the port-forward off, and installed RU on his work PC and home, and it seemed to work fine. Only problem is, anytime there is little to no activity on the RDP session it will drop and "reconnect". This can happen multiple times over a 10 minute span.

This is a known problem when RDP-over-ID is used. This is not about Remote Utilities, more about RDP. But we will see how we can fix or eliminate this problem on our end.

That said, there are a couple questions:

1. If you still want to connect directly using RDP, you could change the RDP port or mask it (using different source and target ports in the port forwarding rule).

2. Why not using Remote Utilities own Full Control connection mode instead of RDP?

Thanks.

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Norton always blocks

Conrad, Administrator (Posts: 1598)

Jun 16, 2017 11:40:01 am EDT

Hello Allan,

Thanks for letting us know. Do you know what specific Norton products act this way? We would test and contact Symantec about this.

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Host stops working

Conrad, Administrator (Posts: 1598)

Jun 11, 2017 2:10:26 pm EDT

Hello Frank,

Alas, modern antivirus programs may be a bit overzealous :)  

You can add the Host as an exception to Bitdefender just in case. Please, refer this page for more information https://www.remoteutilities.com/support/docs/antivirus-issues/

Thanks!

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Touch/Tablet Issues

Conrad, Administrator (Posts: 1598)

Jun 08, 2017 3:46:15 pm EDT

Hello Charles,

Thank you for your message.

Please, try to enable "Use legacy capture mode" option in the Host Options. You may need to restart the Host after enabling the option. Then connect again and see if the problem persists.

Thanks.

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Host stops working

Conrad, Administrator (Posts: 1598)

Jun 06, 2017 5:22:14 am EDT

Hello Frank,

Please, try the following:

1. First add Host installation path to Avast exceptions. This is how to do it https://www.avast.com/faq.php?article=AVKB168

2. Completely uninstall Host.

3. Install it back and see if the problem persists.

Hope that helps.

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Host stops working

Conrad, Administrator (Posts: 1598)

Jun 05, 2017 7:23:12 pm EDT

Hello Frank,

Thank you for your message.

What antivirus software is installed on that computer?

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Is it possilbe to start a host from a full shutdown over the Internet with WOL

Conrad, Administrator (Posts: 1598)

Jun 05, 2017 5:07:59 am EDT

Thanks, Ron. This thread will be helpful for anyone who needs to use WoL on a regular basis.

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No Host Icon in Tray

Conrad, Administrator (Posts: 1598)

Jun 02, 2017 2:05:28 pm EDT

Hi Matt,

Please, try the steps here https://www.remoteutilities.com/support/docs/host-icon-is-not-being-displayed-in-the-system-tray/ . Let me know if that didn't help either.

Thanks.

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