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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 1793)

Feb 23, 2018 9:25:42 am EST

Hello Kerry,

Thank you for your message.

We need to see the Host log to see what might be causing the issue. Note that whatever the problem with connectivity the Host log should reflect that. That's why this is essentially the only and final source of any information regarding connectivity problems.

You have also updated Viewer and Hosts to version 6.8.0.1, correct?

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FR: Advanced Hint Window to right-click

Conrad, Administrator (Posts: 1793)

Feb 23, 2018 9:16:28 am EST

Hello Bart,

You can already disable the advanced hint window on hover in Viewer options, the View tab.

As for adding it as an on-demand option, I've added this suggestion to our wishlist. Thanks!

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FR: Last Time Online

Conrad, Administrator (Posts: 1793)

Feb 22, 2018 7:01:55 pm EST

Hello Bart,

This makes perfect sense, thank you. We will add this to our roadmap.

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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 1793)

Feb 22, 2018 6:39:53 pm EST

Hello Tom,

There used to be a problem with connections constantly changing their online/offline status back a few updates ago, specifically in 6.5 and 6.6 but it has been fixed since then.

I'm afraid that in your case this might be a network issue. Could you send us your Host log for examination? Here is about host logs.

Feel free to send the file to support@remote-utilities.com.

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Language of host

Conrad, Administrator (Posts: 1793)

Feb 22, 2018 6:02:58 pm EST

Hello,

Yes, you can switch the Host language to English. Right click on the Host icon in the system tray, select Settings for Host -> Language, choose the English language and click OK.

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Connection Modes in User Access Control

Conrad, Administrator (Posts: 1793)

Feb 22, 2018 6:01:30 pm EST

Hello ,

Thank you for your post.

The permissions listed in the User and Access Control dialog correspond with the connection modes.

If you want to prevent users from connecting in the modes that you mentioned, you just need to clear the corresponding check boxes for those connection modes.

Hope that helps.

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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 1793)

Feb 22, 2018 5:28:18 pm EST

Hello Tom,

Have you updated your program installations to the most recent version, which is currently 6.8.0.1. You need to update both Viewer and Host/Hosts, not just the Viewer.

Thanks.

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FR: Linux, Mac - Host

Conrad, Administrator (Posts: 1793)

Feb 22, 2018 8:05:05 am EST

Hello Allan,

We are working on Mac support but no ETA yet. Sorry for that.

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Viewer over WiFi cuts internet for all apps, ping still works??

Conrad, Administrator (Posts: 1793)

Feb 21, 2018 2:41:50 pm EST

Hi Tristan,

Yes, absolutely. Note that you may not notice such small breaks when you use a web browser because a web browser essentially just downloads a web page onto your computer and then you view this page offline (perhaps this explanation is simplified a bit but still applies to modern browsers).

Things are different with remote controls though. They need a relatively stable connection to "stream" remote image and keep the connection alive. The fact that some competitor products may seem "more stable" doesn't mean they are. It only means that they found a way to trick you into believing that what you are seeing on your screen is a real time image (whereas there might be a complex algorithm in effect to "smooth out" little network disturbances).

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Viewer over WiFi cuts internet for all apps, ping still works??

Conrad, Administrator (Posts: 1793)

Feb 20, 2018 1:22:09 pm EST

Hi Tristan,

I would also check security software - far too often antivirus software interferes with normal program operation these days.

Also, if I can successfully ping remoteutilities.com (or whatever), surely the DNS is being correctly resolved?

Yes, and more specifically you should ping id.remoteutilities.com . The resolved IP address should be shown in the ping results.

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