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Host 6.9 Windows XP issue

Conrad Sallian, Support (Posts: 2269)

Nov 28, 2018 2:40:20 pm EST

Hello Mário ,

Thank you for your post.

Could you please send us the Host log to support@remote-utilities.com. You can locate the Host logs in the C:\Program Files(x86)\Remote Utilities - Host\Logs\ folder. The log should contain information about connectivity problems if any.

Another question - you are using Internet-ID connection, correct?

Scrambled characters when remote printing IE Japanese web pages

Conrad Sallian, Support (Posts: 2269)

Nov 28, 2018 1:48:47 pm EST

Hello David,

Indeed there were issues with IE/Edge that require updating the printing driver. We will update it together with the very next product update which is coming very soon (within a week or two perhaps).

Sorry for any inconvenience.

Print Screen only executing locally (at viewer)

Conrad Sallian, Support (Posts: 2269)

Nov 28, 2018 5:07:29 am EST

Hello David,

And what is the application name? Is it installed on both Viewer and Host?

Scrambled characters when remote printing IE Japanese web pages

Conrad Sallian, Support (Posts: 2269)

Nov 28, 2018 4:55:10 am EST

Hello David,

Thank you for your message. We will be testing this issue and see if we can reproduce it.

Closed Laptop Lid Prevents Use

Conrad Sallian, Support (Posts: 2269)

Nov 28, 2018 4:21:18 am EST

Hello,

We are currently investigating our options when it comes to resolving the closed lid issue. Unfortunately, this issue may potentially be caused by factors we do not control (such as how the display is shown in that state) and that may even vary from hardware to hardware. We will do our best to resolve the issue though.

iPad external Bluetooth Keyboard

Conrad Sallian, Support (Posts: 2269)

Nov 26, 2018 3:39:25 am EST

Hello Gary,

Thank you for your message. Please, try enabling "Use legacy capture mode" in the Host settings, restart the Host and see if the issue persists.

Android limited hosts

Conrad Sallian, Support (Posts: 2269)

Nov 26, 2018 3:37:24 am EST

Hi Keith,

We will test adding the records in the list and try to reproduce the issue.

unfortunatly over night all entries have dissapeared.

The entries are not stored anywhere in the cloud.  They are stored on the device.

File Transfer Missing Two View Columns

Conrad Sallian, Support (Posts: 2269)

Nov 25, 2018 11:10:53 am EST

Hello Peake,

Do you mean documentation? Yes, of course. Feel free to visit this page https://www.remoteutilities.com/support/docs/file-transfer/

Android limited hosts

Conrad Sallian, Support (Posts: 2269)

Nov 25, 2018 6:16:28 am EST

Hello Keith,

Thank you for your message.

Android and iOS version in its present form shouldn't have any limitations on the number of records at all. Please, make sure that you have the latest version installed from the Play Store and let us know if the issue persists.

Updated Viewer, locked out of all client PC's

Conrad Sallian, Support (Posts: 2269)

Nov 23, 2018 4:29:34 am EST

Hi Snk-nick,

Yes, the username field.

Please, send us the Host log to support@remote-utilities.com.
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