Conrad Sallian's community posts

Hello Matthew,

Thank you for your message.

I have just started to notice that when I install a fresh 7.5.1.0 via the silent installer, upon connection, I see the right hand corner "You have installed Remote Utilities..." message as attached.

This window was introduced a year ago in version 7.2.2.0 and was a necessary step to alleviate antivirus software detections. Unfortunately, with each new version, we have to introduce new restrictions like this because their (i.e., antivirus software) paranoia is beyond measure, and they would otherwise make using our software impossible. Of course, it's all done "for your own security," as they like to say.

This message is an issue for us. We roll out RU on dozens of machines, and we may not connect to them for potentially weeks or months into the future. Some of these machines are customer devices, others are headless servers with no mouse and keyboard.

We added a timer to the button since we anticipated this situation. Once the timer elapses, the message will disappear and will not appear again on the same machine.

Sorry if this message causes any inconvenience. We would gladly remove all this paraphernalia, as it was back in the days when running software from an unknown source and letting a stranger in was the victim's fault, not the manufacturer's, as it is now. But we can't, because antivirus software simply won't allow it.

Hello Alain,

Thank you for your message.

Relaying GPS coordinates is a rather sensitive issue, especially given the modern-day concerns about 'personal information' in the EU and countries with legislation similar to GDPR.

However, you can already view the Host's IP address and its Internet-ID in the Admin Console of the RU Server. This will give you an idea of the ISP/network from which the Host is currently connecting to the RU Server.

Hope that helps.

Hello Christopher,

Thank you for your message.

Use the 'Stretch' option Connection properties > Mode.  You can also change the view mode on the fly during a remote session by using the drop down menu 'Additional commands' on the Full Control mode toolbar.

I.e. the stretch option works as a 'shrink' option when remote resolution is greater than the local resolution.

Hope that helps.

This is happening because they (a/v engines) copycat the same detections and classifications from one another :)

By the way, ESET informed us that the issue has been resolved and they removed the block. Closing this topic.

Hi David,

Thank you. Let's keep a single thread for this issue, please.

Hi David,

Thank you for your report. We will submit a false positive to AVG. We also encourage you to do the same from within the program.

Hi Martyn,

Yes, certainly, we'll take a look. Thank you.

Hello Martyn,

Thank you for your message. Is the actual installation successful (i.e., can you run the Viewer and use it), and it's just the log messages that you noticed? Or does this error make the Viewer unusable?

Hi Fatzke,

Ping will not work on id.remoteutilities.com because pinging is disabled for security purposes.