Conrad Sallian's community posts

Hello Jim,

Thank you for the feedback.

When accessing my Linux machine (HP ProX2 612 G1 running Zorin 16.3) my number keypad on the Windows machine is not recognized except in the calculator on Linux. In ever other place I've tested, regardless of Num Lock on or off, the number keypad results in cursor movement.

We will test it. Thanks.

Just discovered screen resizing is not working remotely either. Maximize, minimize, full screen/window all work, just no handles to resize.

Actually, the arrow handles are there only they are not displayed (rendered) on the Viewer side. This is a known issue and will be fixed at later stages or the final release.

Feel free to report to us any issues you may find. Thanks.

Hello Eduardo,

Thank you for your detailed feedback. You've highlighted issues that align precisely with our future development plans. While I can't provide a specific ETA, I assure you we are actively working on implementing these features. Expect to see some, if not all, of these updates in our upcoming major RU Server release.

Please let me know if you have any other questions or concerns.

Hi Cyril,

The service is back online now. Please, check connectivity.

Thanks.

Hi Nasser,

The service is back online now after a brief downtime. Please, check connectivity. Thanks.

Hi Cristian,

The service is back online now. Please, check.

Hi Marco,

There was a brief downtime of our servers. Please, check connectivity now. Thanks.

Hi Laura,

Sorry for the inconvenience. Please, check the connectivity now.

Thanks.

Hi Mark,

Please, check the connectivity now. Thanks.

Hello Stephen,

Could you please check connectivity now. Thanks.

stw wrote:

If you're able to reproduce the issue, please send us a screenshot that shows the notification as well as the Host icon in the system tray.

- Ok, I'll do that.

I wanted to ask something else, but the post was already in queue: If we create the Host MSI via the Viewer and PRO license the message will still be shown when we connect with a MINI Viewer right? So we have to upgrade all of our accounts to PRO - creating the Host with PRO is not enough, right?

Hello,

Your understanding is partially correct. The license with which the MSI file is created doesn't specifically determine whether the alert will be shown or not. The determining factor is actually the license of the Viewer from which you are connecting. If the Viewer is licensed as PRO or SITE, the alert flag gets reset, hence, the alert will no longer be shown. This applies not only to the current session but also to any future sessions, even if you connect using other licenses such as Starter or Mini.

The primary purpose of this alert is to prevent any potential misuse where the Host might be installed for malicious intents. To create at least some hindrance to such activities, a PRO license is required.

Lastly, the alert can be dismissed by the remote user simply by clicking the OK button.

Hope that helps.