Conrad Sallian's community posts

Viewer Update problem

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 10:05:08 am EST

By the way, as an emergency you can always use the portable Viewer. This Viewer is self-contained and will work regardless of whether there is a Viewer installation on that machine.

Viewer Update problem

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2022 10:03:10 am EST

Hello,

To completely uninstall Viewer please follow this guide. Before you clean up the %APPDATA% folder though note that the connections_4.xml file is your general address book. You might want to back it up before proceeding.

In addition, remove the folder C:\ProgramData\Remote Utilities . Note that the ProgramData folder is hidden - you must enable "Hidden files and folders" in Windows.

Viewer leaves no traces in Windows registry, so no need to clean it.

If all else fails use this secret weapon from Microsoft

Hope that helps.

You computer has been connected in a remote session...

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 7:40:50 pm EST

We implemented this alert message because there was no obstacle whatsoever for malware actors to use the product for their nefarious deeds.

I mean unaltered (out-of-the-box) product, of course. Because a modified/cracked product is a totally different thing, which can be recognized and eradicated even by the modern antivirus software programs (sarcasm).

You computer has been connected in a remote session...

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 7:36:03 pm EST

Hi John,

Thank you for your honest remarks.

I do believe that this is being done “The Message in the bottom right corner” to get Paid membership , no doubt about that.

Sorry, that's not true. Converting free license users to paid users wouldn't have much impact on our earnings (otherwise we wouldn't offer a free license at all, or would severely restrict it in features).

We implemented this alert message because there was no obstacle whatsoever for malware actors to use the product for their nefarious deeds. Now they at least must purchase a license - and a paid license is something that can easily be blocked. It's that simple.

Are you offering any Seasonal discounts like others do this time of the year like the Christmas and new year discount and if so how do we get it?

Feel free to contact our sales at sales@remoteutilities.com. I'm sure they'll come up with something.

Update issue with viewer

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 7:06:15 pm EST

Hi Douglas,

Thank you for your message.

Perhaps, the msi installer is broken on that computer somehow. You can try the following:

1. Manually uninstall Viewer via Windows settings.

2. Download and install Viewer.

Hope that helps.

Mouse scroll broken on host after installing version 7.1.0.0

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 6:57:23 pm EST

Hello Everyone,

We have been testing this recently and managed to reproduce the bug. The issue was caused by an updated third-party library. We had to update our code to compensate.

Anyway, the fix will be available in the next update which is due in a week or two.

Thanks.

Message on the remote screen

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 6:31:08 pm EST

Hello Olivier,

1. This message is only shown for free license users and trial users.

2. It will be translated into other languages (20 languages) in the next update.

Still haven't received a fee license key

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 6:16:46 pm EST

Hi Jamie,

The logs show an error returned by the receiving inbox:

perfora.net (mxeueus004) Nemesis ESMTP Service not available Service unavailable Reject due to policy violations. For explanation visit https://www.ionos.com/help/index.php?id=2425&ip=198.61.254.23&c=poli

Viewer version 7 crashes on WinXP

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 6:11:05 pm EST

Hello Everyone,

Yes, unfortunately it's a bug which manifests itself on Windows XP. In a week or so we will release version update which will include a fix. For the time being, you can indeed use Viewer 7.0.2 version on that Windows XP machine.

Here is for your convenience: https://www.remoteutilities.com/test/viewer7.0.2.0.exe

Lastest viewer Not work

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2022 2:14:54 pm EST

Hi dateno1,

Please, send us your RU Server logs. You can find them in C:\Program Files (x86)\Remote Utilities - Server\Logs\

You can zip the entire folder and send it over to us at support@remoteutilities.com

Thanks.

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