Conrad Sallian's community posts

Hi Alexandre,

It is hard to figure out exactly what might be causing this behavior. I can only say that our team is going to revamp the code related to dragging and dropping and make it more robust and feature-rich.

Hello,

Thank you for the kind words!

I've at least got my internet ID connection working now so I'm back up and running. I'll work on getting the direct connection/WOL configured later this weekend when I've got some time.

By definition, direct connection is always better in terms of performance and speed. However, it requires doing some configuration on the Host side - especially when you connect between networks rather than within the same network. Specifically, you will need to create a port forwarding rule on the Host side.

Hope that helps.

Hello Alexandre,

but it only works like 1 in 5 times.

Is this happening in exactly the same conditions each time? For example, you drag a file from remote desktop to the local desktop, and it sometimes works and sometimes doesn't.

Or do you try different files and different locations each time?

Hello,

Thank you for your post.

From what you describe, it looks as if some program - a registry cleaner perhaps, an antivirus program or even Windows update - corrupted or deleted Host registry entry (key). The Host keeps all its  settings, including Internet-ID connection settings in Windows registry, in this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\

You may to completely re-install the Host then. Stop the Host, uninstall it using Windows Control Panel and delete the registry key above. Then download the Host and install it all anew.

Hope that helps.

Hello Alexandre,

Thank you for your post.

Even when it works I have to wait a few seconds for the mouse cursor to change.

This is how it is supposed to work. You should allow the program 1-3 seconds before it receives a response from the Host and finish the operation. Performance usually depends on the kind of connection used - on a LAN it should be faster that when using the Internet-ID.

Hope that helps.

Hi Alexandre,

In a few days we are going to release a new update for the Viewer and Host. This update will include the ability to sign custom Host/Agent in the MSI configurator using our digital signature.

As for the separate server ports for Viewer and Host, this has almost been done too, and the server update will be released couple of weeks later from the above mentioned update.

Alexandre Vikol wrote:

It's not DNS
There's no way it's DNS
It was DNS

Using an ip instead of a domain seems to have fixed the issue of intermittent connection.
We will now investigate exactly what is wrong with our DNS.

Thank you for the support.

Hi Alexandre,

I'm glad to hear you found the cause. Feel free to contact us if you need further assistance.

Thank you!

Hi Randall,

You need to open the registry editor, search for "Remote Utilities" and remove all found registry keys, especially those related to the installer.

Hope that helps.

Hello Alexandre,

We analyzed the logs. It looks like the network connection with the server is very unstable for some reason. Just as an experiment and to exclude the port conflict reason, try to use another port, something less used or even default (5655). Don't forget to change it on either side of the connection (Viewer, Server and Host).

Hello Alexandre,

Thank  you for your message.

We can still connect to them using RDP with VPN without Remote utilities when remote utilities doesn't work.

Sorry, it doesn't make sense to compare direct connection (RDP through VPN) with indirect/mediated connection (RU via a relay server).  With Remote Utilities you can connect directly as well - see this tutorial.

That said, although I didn't see the Host logs - only them can give some definitive information about the issue - I can guess that you might have a port conflict. You use port 443 as communication port for the server. This is a widely used port and perhaps, some other service or application also uses it.

The only reason behind using port 443 is that this port is often open by default in many organizations. But that doesn't necessarily make this port "more secure" than other ports. Ports are just numbers, you can use any port because security has nothing to do with the port number. Rather, it's implemented in the application itself and transport protocols.