Conrad Sallian's community posts

Hello Benny,

Thank you for the details.

This didn't work, as Windows couldn't find the necessary uninstall files.

This sometimes happens with Windows MSI, when it cannot uninstall properly. There is even a troubleshooter available from Microsoft.

Thank You for this automatic backup feature.

No problem. They are meant to be a safety net. Even if some day we start to offer a web account, we'll still provide a way to back your data.

3. Click on RDP file to open rdp connection... Would not work. Got more errors, couldn't open .rdp file.
Every computer in my address book was like this for RDP. Could not even open the file using MS RDP. Opened the files in notepad, and each and every one of my .rdp files were corrupted. Only the top 4-5 lines in the file were visible, and it looked like a foreign language instead of the usual parameters.

This was encoding issue in version 6.6.0.2, that's why we were so quick to release the next update. In turn, this encoding issue arose from the IDE environment update used by our development.

4. Upd ated RU server, the only problem was, I got the errors about it needing to uninstall the previous version, but the Control Panel uninstall didn't work for that either. Uninstalled using the same procedure as for viewer. Not as painful, but I did have to use a different remote software to get at my RU server to do the work, as the server is in another location.

Not sure why this happened. The server should update upon running the installer file, no uninstall is necessary. But that might depend on what previous server version was installed.

5. Several of my hosts would not completely install upgrade using the remote install tool. Again, another remote software was used to complete the uninstall-reinstall of the new version.

Starting the next release (e.g. 6.7) you'll be able to update Hosts in one click right from the Viewer. No more using Remote Install tool, well at least for this simple task. The Hosts will communicate with our update server on their own (by your command, of course) and update themselves using the correct installer file. As for Viewer, it will also update in one click - i.e. you click "Update" and the Viewer automatically downloads itself, updates and re-launches. This should eliminate human factor from the update process altogether.

Finally, I got everything up and running smoothly again. I really do like the new viewer, more accurate online/offline status, search tool, and the ability to se t the connection type for double click in the viewer. This upgrade was nowhere near as easy as the previous upgrade, but I guess it might just be my setup, as I haven't seen any other posts in the forum talking about these problems.

It was rather a mix of factors, with the primary issue being that encoding problem in 6.6.0.2. It came as a surprise for us too and in fact this issue ruined version 6.6.0.2 , especially for those who worked with RU Server.

On the other hand, we try to gradually simplify as many aspects as we can. I already mentioned the simple update system, and another thing yet to come is an online MSI configurator.

Don't hesitate to ask me if you have other questions.

Hello Jim,

Sorry for keeping you waiting. The work on the updated mobile client is in progress. We cannot give any exact ETA, but we'll do our best to deliver asap.

Hi John,

I'm glad it works for you! Now keep an eye on antivirus software - they like to target newly released versions with their "detections". If you have any antivirus program installed on remote PCs you might want to check if Host is added to exceptions there.

Thanks.

Hello Lee,

Version 6.6.0.3 is available for download https://www.remoteutilities.com/download/ . Downgrade is never recommended though.

Let me know if you need any assistance with upgrade.

Hello Larry,

Yes, there is backward compatibility. That is, if you just update a Host and don't erase/touch its settings - it will retain the old ID. The old ID will still work indefinitely so you don' t have to change it. But if you change it, the new ID will be 12-digit and you'll also have to update the corresponding record in your Viewer address book (otherwise you will be connecting by the old ID code).

To sum it up, you can simply update your remote Hosts when you have time to do so - either manually or remotely through the Viewer and don't bother with the IDs at all. Performance-wise there is no difference if a given Host has an old or new-format ID code so long as the Host itself is updated to the latest version.

Hope that helps.

Larry, we have just tested with a couple of different Hosts in different parts of the globe, no issues.

Did you update the Viewer too? Not just the Hosts.

Also, anyone else having issues connecting to new Hosts with the 12-digit ID? Please report .

Thanks.

Hello Larry,

Do you use our public server or a self-hosted one. If the latter, please update the server too.

Hello John,

You should update the server to 2.6 then. Its installer is in the same zip file.

Thanks!

Hi Martin,

Thank you!

Ok, just to make sure that there are no more issues, here is a 6.6.0.3 build for you to test before we officially publish it. We did quick in-house testing and didn't find problems, but your feedback is welcome:

UPD: The new version has been published. Download from the download page.

Note: If you have issues updating Viewer from 6.6.0.2 to 6.6.0.3 (e.g. error messages), then manually uninstall the Viewer first using the Windows Control Panel and delete the file config_4.xml that you can find in C:\Users\username\AppData\Roaming\Remote Utilities Files\. Then install 6.6.0.3.

Also, Offline/Online problem is no more both on 6.5.x.x and 6.6.0.3.  

Looking forward to your reply.

P.S. It is also recommended that you upgrade your RU Server after you update the Viewer, although Viewer 6.6.0.3 must work with Server 2.5 without a problem.