blarg no wrote: wireless like in using a wifi adapter to connect to the same said router I was connected to via Ethernet. My company uses ATT DSL service 600 Mbs connection speed only two computers at work.
The motorola DSL modem is hooked up to my Buffalo router. Initially the host computer was connected via WIFI to this network. Then I hooked up to the router via Ethernet then I had to go back to old configuration.
Blarg, try to enable "Economode" (Connection properties -> Network -> Network usage mode) to see how it goes with it.
When saying "wireless" what specifically do you mean? Is it a wireless connection to a router set up in your company (connected to a DSL line) or is it an independent wireless provider available at Host location?
Please, try to recall whether you changed any settings in the Viewer and/or Host. Or maybe there was a new Windows update on the remote PC, new software installed, a change in network access policy in your company, an antivirus update that caused placing remote Host into a restricted group etc.
Please, stop flooding. Our technical support responds to all messages in a reasonable time.
The reason why you cannot connect is either the incorrectly installed Viewer (try to re-install it) or a firewall/antivirus software that blocks the program from accessing the registration web server.
Also, there is a difference between RMS and Remote Utilities. This is the support forum for Remote Utilities. If you have a difficulty getting a free license key for RMS please post a message to the Russian forum.
Some of your messages will be deleted in order to clean up this thread.
We installed both Host and Viewer on a clean Windows 8 machine, and run CureIt! check. There was a "No threat" report.
Can you please update your CureIT virus definitions database (or download CureIT from Dr. Web site) and try to check again.
Anyway, as Dr.Web told us in response to our false positive report, this specific alert is not a virus or malware. It's "potentially dangerous software" (because it grants remote access). So getting this kind of alert from your antivirus software doesn't mean that your computer is infected.
Dr.Web recommended adding the program (be it Remote Utilities or other remote desktop software) to the exceptions list.
ajatol wrote: I installed a clean OS (windows 7 32 bit on both computers). I installed the host and viewer. Unfortunately still execute program as hidden does not work, no matter what program wants to run. Now I have no idea what is wrong. Has anyone had this problem?.
Give us the specific program names that you have tried. All of them.