Salam ELIAS wrote: Conrad, I am not sure what is needed to be done as I have no active firwall, it is disabled on all levels.
In the KB it is indicated to open specific ports, so as far as win firewal is disabled, what should i do?
It's not necessarily the firewall right on the PC itself. You said that it was a VM. The hypervisor machine for the VM can work as a router/NAT or as a bridge, depending on how you configure it. You need to check the settings on it, namely whether it allows the guest machine to send packets to and fro using the ports the RU Host needs for Internet ID connection.
So it's certainly a network issue, but not necessarily on the VM machine itself. Check the hypervisor and your network router too, perhaps you have some firewall rules enabled on them.
I solved the problem with Avira another way this time (which doesn't solve the original problem with Avira and RUT Viewer 126.96.36.199). I simply installed version 6.0 and that solved the problem with Avira false positive. Maybe version 6 has the 'trojan' more hidden and Avira doesn't recognizes it anymore. I wish they'll keep it that way.
Yes, we are getting better at hiding trojans, no doubt :D [sarcasm] Seriously, I think Avira have just reconsidered the detection and updated its signature databases.
A small translation correction in Viewer 6.0: under 'File --> Options', the Dutch version says "Other" on the tab next to "Sneltoetsen", but that should be "Overig". It simply isn't translated into Dutch. I assume that has slipped through while translating and it's not a critical update worth. Somewhere in a next version, priority somewhere-at-the-bottom-of-the-list is OK for this.
Thanks for the info. Actually, the localized interface files are not yet fully updated. Usually, the English version is our first priority and within a month since a big release we also update everything else including the translations.
-If we upgrade our 2 viewer installations to version 6, can we still connect to all our existing v5 hosts while they have not been upgraded yet?
Yes, you can. Newer Viewers can connect to older Hosts. So our recommendation is that you first upgrade the Viewer and from within the Viewer - remotely update the Hosts.
-Are there any issues migrating v5 to v6 hosts AND changing to our own GMS? Can we do this all at once or better in stages?
For the program, there's no difference whatsoever what ID server you use. It's just a matter of updating ID settings on the Host and in Connection Properties on the Viewer.
But there is a caveat. The ID and the ID server are two settings that are closely interconnected. You cannot configure the MSI installer so that it changes one of them (ID server in this case) and leaves the other one (ID) intact. In other words, if you update your ID server address on all your remote Hosts you will have to also re-generate IDs and update your address book.
You can do in reverse though. That is:
1. Change the ID server manually on the Hosts that you want to communicate via your GMS. You can do so remotely using the Remote Settings command in the context menu in Viewer when you right-click on a remote connection. New changes will apply only after you restart the Host, see the next step.
2. Upgrade the remote Hosts using the vanilla installer and Remote Install tool. Don't build any MSI package.
3. Once the upgrade is over and the remote Host will restart it will be available via your GMS rather than via our default server.
Try this with one of the Hosts first. The downside of this strategy is that you'll have to manually change the ID server for each Host, because so far you can't change Host settings en masse other than using an MSI file. And using a custom built MSI file might not work in this case because if you change your ID server your ID (code) will reset too.
-Bring up our new local GMS -Install v6 viewers to replace existing v5 viewers -Build our new MSI installer and Agent (that points to our GMS) -Upgrade hosts via v6 viewer
Good plan. Only back up your address book using the Export Connections feature. You don't want to lose your address book if something goes wrong. And also, see my previous paragraph since the order in which you perform these actions might be different. Again - you can't change the ID server without changing also the ID itself. So you need to think beforehand, how you are going to connect to those computers after you make changes/upgrade.
Always offline in internet id mode. is RU free version for 10 is compatible with Windows 2012
Yes, there is no difference between free and paid license in terms of program features and compatibility.
Are both Viewer machine and Host (Win2012 machine) located on the same LAN? When you use an ID connection but there is direct accessibility of the Host, the program will use direct connection even if you choose ID connection. For direct connection you need to have incoming port 5650 open on the remote Host. Please, check if that port is open on your Win2012 Host.
To add security, you can change the default port to something else. See Settings for Host -> Options -> Network.