Conrad Sallian's community posts
International ??
Conrad Sallian,
Support (Posts: 3190)
Sep 14, 2015 2:29:18 pm EDT
Hello Frank,
No ideas other than that the Wi-Fi networks you connected too were restrictive enough to block access to our intermediary server. Or just block certain outgoing ports used.
No ideas other than that the Wi-Fi networks you connected too were restrictive enough to block access to our intermediary server. Or just block certain outgoing ports used.
FR: BlackBerry 10 Viewer
Conrad Sallian,
Support (Posts: 3190)
Sep 13, 2015 10:07:52 am EDT
Hello Andreas,
Thank you for the suggestion. We'll certainly take a note, and see if we can implement than at some point in the future.
Thank you for the suggestion. We'll certainly take a note, and see if we can implement than at some point in the future.
RU Server can not connect
Conrad Sallian,
Support (Posts: 3190)
Sep 09, 2015 1:39:36 pm EDT
Hello Larry,
Looks like a port conflict. Make sure that the port that you use for RU Server (in the RU Server Admin Console -> File -> Network settings) is not also used by another software or service.
Looks like a port conflict. Make sure that the port that you use for RU Server (in the RU Server Admin Console -> File -> Network settings) is not also used by another software or service.
Can not connect to any host
Conrad Sallian,
Support (Posts: 3190)
Sep 08, 2015 9:31:43 am EDT
Julian,
We updated DNS records for the primary server, so it took some time for the NS records to update worldwide. Usually, it's almost instant but depending on the region/location updating the DNS records may take as much as several hours.
Please, check your connection now.
We updated DNS records for the primary server, so it took some time for the NS records to update worldwide. Usually, it's almost instant but depending on the region/location updating the DNS records may take as much as several hours.
Please, check your connection now.
System requirements (Android)
Conrad Sallian,
Support (Posts: 3190)
Sep 04, 2015 7:13:08 am EDT
Hello Mike,
This is probably because it's x86-based mobile device. This architecture is not yet supported, but not in our product per se, but by the IDE that we use to build it.
So we are waiting until the developers of the IDE will add support for x86 processors on mobile devices.
This is probably because it's x86-based mobile device. This architecture is not yet supported, but not in our product per se, but by the IDE that we use to build it.
So we are waiting until the developers of the IDE will add support for x86 processors on mobile devices.
Alt+Tab and Windows+Tab to local PC?
Conrad Sallian,
Support (Posts: 3190)
Sep 03, 2015 2:52:02 pm EDT
Hello John,
Yes, it takes some time getting used to. :)
P.S. We reverse-updated our initial news/blog post about this key combination so as not to mislead the users who browse the website and read relative old news. It used to say "Shift+Alt+Tab" at first.
Yes, it takes some time getting used to. :)
P.S. We reverse-updated our initial news/blog post about this key combination so as not to mislead the users who browse the website and read relative old news. It used to say "Shift+Alt+Tab" at first.
FR: Terminal Enhancement
Conrad Sallian,
Support (Posts: 3190)
Sep 01, 2015 3:09:31 pm EDT
Hello,iampedro wrote:
Conrad, do you have a eta?
We'll most likely implement this in the version next after the upcoming one, if there are no other more pressing priorities. Timewise, it's by Christmas or so.
Don't hesitate to ask me if you have other questions.
Decommisioning Old PC's - Forgot to unregister RU client
Conrad Sallian,
Support (Posts: 3190)
Aug 28, 2015 5:31:06 am EDT
Hello John,
Since starting version 6 the registration process is entirely on the Viewer side, unregistering Hosts is no longer relevant. So you can simply delete the Host from your address book.
Thanks.
Since starting version 6 the registration process is entirely on the Viewer side, unregistering Hosts is no longer relevant. So you can simply delete the Host from your address book.
Thanks.
Alt+Tab and Windows+Tab to local PC?
Conrad Sallian,
Support (Posts: 3190)
Aug 27, 2015 5:04:12 pm EDT
Thanks for the suggestion. We'll take a look at it.john kumpf wrote:
Then I suggest the best answer is Shift + F12 (or whatever) works temporarily upon the next Alt + Tab or Shift + Alt + Tab. Just not simultaneous. One then the other. Shift + F12 then let go, then, Alt + Tab. If you click or hit some other key or move the mouse or return the window to focus, the effect of Shift + F12 goes away. Or maybe its effect just times out.That's why we use a modifier instead that works temporarily, i.e. when pressed.
Or implement both methods.
can't find app in iOS app store
Conrad Sallian,
Support (Posts: 3190)
Aug 27, 2015 4:15:54 pm EDT
Hi John,
Yes, this is our next priority after the we release version 6.5. We are going to make a full-fledged exportable/importable address book in the mobile viewer, so that you could seamlessly sync it with your desktop Viewer.
Yes, this is our next priority after the we release version 6.5. We are going to make a full-fledged exportable/importable address book in the mobile viewer, so that you could seamlessly sync it with your desktop Viewer.