Conrad Sallian's community posts

Internet-ID stopped working

Conrad, Support (Posts: 2938)

Apr 07, 2017 5:04:03 am EDT

Hello,

Thank you for your message. Please, update the Host to 6.6.0.3.

Annoying message in 6.6.0.3

Conrad, Support (Posts: 2938)

Apr 05, 2017 3:34:01 pm EDT

Hello Alim,

Thank you for your message.

What antivirus software do you have on your Agent/Host PC?

windows 10 creators update viewer detected as virus

Conrad, Support (Posts: 2938)

Apr 03, 2017 6:38:44 pm EDT

Hello Michael,

Yes, we have been reported about this today and we already contacted Microsoft. Hopefully, this issue will be fixed soon.

6.6.03 Upgrade Difficulties

Conrad, Support (Posts: 2938)

Apr 03, 2017 3:14:01 pm EDT

Hi Mishael,

Strange, as the vanilla installer never alters any existing settings. That's why it is recommended to use it for update if one doesn't need to update any Host settings together with program update.

Is there any chance to get the Host log files from one of those Hosts you can't connect to?

RutView.exe Deleted! for version 6.6.03

Conrad, Support (Posts: 2938)

Apr 03, 2017 12:49:08 pm EDT

Hi Eric,

Just responded to you via tickets as well. Let me, again, apologize for antivirus software companies and their general inability to distinguish between good and bad software. We hope this issue will be resolved soon.

6.6.03 Upgrade Difficulties

Conrad, Support (Posts: 2938)

Apr 03, 2017 10:25:42 am EDT

Hello Mishael,

Did you use a custom installer for upgrade or our vanilla installer from the site? If it was custom, could you answer if you selected the "Generate ID" check box on the 3rd step?

Remote Utilities Android Computer List

Conrad, Support (Posts: 2938)

Apr 01, 2017 7:26:56 am EDT

Hello Jim,

Perhaps there is a bug indeed but we are going to re-work the mobile version soon anyway.

6.6.03 Upgrade Difficulties

Conrad, Support (Posts: 2938)

Mar 31, 2017 6:35:52 pm EDT

Hello Mishael,

Did it happen after you upgraded the Hosts? From which version did you upgrade?

6.6.03 Upgrade Difficulties

Conrad, Support (Posts: 2938)

Mar 31, 2017 1:04:21 pm EDT

You are welcome :) Should you need any assistance, we are here.

Thanks.

Some improvements and doubts

Conrad, Support (Posts: 2938)

Mar 31, 2017 10:06:16 am EDT

Hello Riki,

Thank you for the kind words.

1. Yes, this phrase was overlooked during translation, sorry for that. It will be translated in the next update. As for the icon - we can't promise anything because the program icon is part of the brand/copyright. We do not provide or sell white labeling.

2. So far RU Server is only a Windows program/service.

3. A stripped down version of the Viewer has long been on our wish list. We'll see if we can implement it at some point in the future.

4. We'll check that, thanks!

If you have other questions, don't hesitate to ask.

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