Conrad Sallian's community posts

Hello Serg,

How does a user lock his terminal session's desktop?

The user locks their terminal session desktop the same way as a regular desktop during a Windows session - by clicking Ctrl Alt Del and selecting Lock.

User properties, Remote Control tab. Here's a picture: http://windows-active-directory.com/wp-content/uploads/2013/12/user-account-properties-remote-control-tab.gif

Remote Utilities only allows you to view what session/sessions there are. We cannot interfere with how Terminal Services work.

Hello Serg,

Thank you for your message.

If you have a permission to control the desktop of a terminal server - you can control the desktop of any terminal user, right?

This depends on what you mean by "control". In Remote Utilities you can switch to any actively running terminal session, but you can only view the desktop if it's unlocked. If the terminal user's desktop is locked (by the user) you won't be able to view it.

Active Directory have a user setting for this

Could you please clarify, what specific setting you mean? Thanks.

Hello,

Thanks for the suggestion. We'll add a feed soon.

Hi Jason,

Thank you for your post.

We have already marked this feature for inclusion in the next server update. I think the update we'll be available in 2-4 weeks from now.  

Don't hesitate to ask me if you have other questions.

Hi Ron,

That's good news. ) I'm glad to hear you figured out the issue. Seems like indeed it was a perimeter misconfiguration problem.

Thank you for using Remote Utilities!

Hello Hans,

Thank you. There is nothing special in the Host log except that connection times out several times, perhaps because of brief network interruptions on either the Host or the Server side. If you experience this different Hosts that poor network connectivity on the Server side my be the reason.

On your server PC you can run ping <some internet address> -t  command for some time and see if there are any lost packets.

Ron,

Could it be that your ISP no longer provides an external IP address to you (that is, to your router)? For example, now your "external" IP address may actually be the one from the ISP's local pool.

Hi Ron,

Would someone please verify that they have been successful in using a direct connection with RU version 6.6.0.7.

As a support person, I can only confirm that there was not a single complaint that direct connection in RU 6.6.0.7 wasn't working. We have plenty of customers/users who use direct connection in RU, both on a LAN and WAN,  and they would immediately let us know about the issue. Version 6.6.0.7 has been around for a week already.

Did you try to set up Host on another computer in the same network. Preferably a computer without BitDefender installed. Antivirus software nowadays is extremely intrusive and always tries to decide for the user what they can and cannot run, even if they explicitly allow something or turn off the a/v application.

Hi Ron,

I sent you an older version via the tickets. Feel free to install it and check if it works for you. For proper experimentation, please keep other factors unchanged.

Hi Ron,

Could you check if your Windows firewall is on?