Conrad Sallian's community posts

What is the address/location of the RU public server for latency testing?

Conrad, Support (Posts: 2979)

May 19, 2017 4:43:52 am EDT

Hello Michael,

Thank you for your message.

What country are you in? Specifically, where the Viewer and Host PCs are located?

Is it possilbe to start a host from a full shutdown over the Internet with WOL

Conrad, Support (Posts: 2979)

May 18, 2017 10:42:42 am EDT

Hello Ron,

Thank you for your message.

I have found people on the Web claiming to be able to restart a computer using WOL with other software from S5.

You can wake a computer with WoL but this has nothing to do with specific software. It's a matter of whether the network card supports it and set up properly. Here is more information https://www.howtogeek.com/192642/how-to-remotely-turn-on-your-pc-over-the-internet/

Hope that helps.

RSS feed for this page

Conrad, Support (Posts: 2979)

May 13, 2017 7:07:13 am EDT

Hello,

An RSS Subscribe link is now available on the Release Notes page https://www.remoteutilities.com/product/release-notes.php

Thanks.

Make some terminal users not viewable/controllable?

Conrad, Support (Posts: 2979)

May 11, 2017 12:21:58 pm EDT

Hello Serg,

How does a user lock his terminal session's desktop?

The user locks their terminal session desktop the same way as a regular desktop during a Windows session - by clicking Ctrl Alt Del and selecting Lock.

User properties, Remote Control tab. Here's a picture: http://windows-active-directory.com/wp-content/uploads/2013/12/user-account-properties-remote-control-tab.gif

Remote Utilities only allows you to view what session/sessions there are. We cannot interfere with how Terminal Services work.

Make some terminal users not viewable/controllable?

Conrad, Support (Posts: 2979)

May 11, 2017 7:37:39 am EDT

Hello Serg,

Thank you for your message.

If you have a permission to control the desktop of a terminal server - you can control the desktop of any terminal user, right?

This depends on what you mean by "control". In Remote Utilities you can switch to any actively running terminal session, but you can only view the desktop if it's unlocked. If the terminal user's desktop is locked (by the user) you won't be able to view it.

Active Directory have a user setting for this

Could you please clarify, what specific setting you mean? Thanks.

RSS feed for this page

Conrad, Support (Posts: 2979)

May 10, 2017 12:10:19 pm EDT

Hello,

Thanks for the suggestion. We'll add a feed soon.

seperate Ports for Viewer and Hosts

Conrad, Support (Posts: 2979)

May 10, 2017 10:58:53 am EDT

Hi Jason,

Thank you for your post.

We have already marked this feature for inclusion in the next server update. I think the update we'll be available in 2-4 weeks from now.

Don't hesitate to ask me if you have other questions.

Anybody else having trouble getting direct connection to work

Conrad, Support (Posts: 2979)

May 09, 2017 4:07:36 pm EDT

Hi Ron,

That's good news. ) I'm glad to hear you figured out the issue. Seems like indeed it was a perimeter misconfiguration problem.

Thank you for using Remote Utilities!

WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Support (Posts: 2979)

May 09, 2017 1:02:09 pm EDT

Hello Hans,

Thank you. There is nothing special in the Host log except that connection times out several times, perhaps because of brief network interruptions on either the Host or the Server side. If you experience this different Hosts that poor network connectivity on the Server side my be the reason.

On your server PC you can run ping <some internet address> -t command for some time and see if there are any lost packets.

Anybody else having trouble getting direct connection to work

Conrad, Support (Posts: 2979)

May 08, 2017 1:34:06 pm EDT

Ron,

Could it be that your ISP no longer provides an external IP address to you (that is, to your router)? For example, now your "external" IP address may actually be the one from the ISP's local pool.

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