Forums

Blank/Locked Screen
Blank or locked screen properties during a full control session

Conrad Sallian, Administrator (Posts: 1574)

Feb 17, 2014 2:26:56 am EST

First I would like to quickly introduce myself a new user of Remote Utilities! I purchased a single operator license 2 days ago and already have over 60 hosts deployed! So far, this is the *best* product and does precisely what I need it to.



Nice to meet you :) And thanks for the kind words!



It would be great if the blank screen or lock screen displayed on the console monitor had the option of no scroll bars and stretched edge to edge. In the current implementation there is a small (1 or 2 pixel) border around the lock screen as well as a scroll bar on the right side even when they aren't needed.



Is the resolution of the remote pc screen higher or lower than that of the local pc screen?

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Viewer - Details View Columns
Add custom columns to the Viewer's details view

Conrad Sallian, Administrator (Posts: 1574)

Feb 17, 2014 2:19:50 am EST

David,

We are planning to add a "Computer information" panel in the Viewer anyway. That panel will display all vital information about the remote computer right away when the computer is selected in the address book, without having to launch the inventory connection mode.

By the way, besides the Windows version/edition what other important information would you like to see on that panel?    

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Default Connection Settings Improvement
Improve the way default connection settings are handled for existing connections

Conrad Sallian, Administrator (Posts: 1574)

Feb 17, 2014 2:16:52 am EST

Hello David,

Thank you. We'll consider this suggestion and I will get back to you with an answer.

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Keyboard Not Captured
Sometimes the keyboard won't get captured correctly

Conrad Sallian, Administrator (Posts: 1574)

Feb 17, 2014 1:47:23 am EST

Hello David,

One more question. Does capturing the keyboard return to normal (i.e. the keyboard gets captured again) when you just switch the tabs without closing Full Control window?  

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RU only views when using Internet Explorer on host machine
RU switched to view mode when using Internet Explorer on host machine

Conrad Sallian, Administrator (Posts: 1574)

Feb 17, 2014 1:43:17 am EST

Hello Tom,

That's valuable information. What was the name of the plugin? We'd like to test this issue here to possibly find how to resolve it.

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Hotkey Settings
The hotkeys show incorrect values, but work as expected

Conrad Sallian, Administrator (Posts: 1574)

Feb 16, 2014 2:48:41 am EST

Hello David,

Yes, we managed to reproduce this bug and will add it to the "bug fixing" queue. Thank you!

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Tabbed Interface
Create tabs in the working area of the Viewer's application interface

Conrad Sallian, Administrator (Posts: 1574)

Feb 16, 2014 2:14:47 am EST

Hi David,

Thank you for the suggestion. We will consider it thoroughly because it would require serious changes in the program's current interface and underlying code.

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Keyboard Not Captured
Sometimes the keyboard won't get captured correctly

Conrad Sallian, Administrator (Posts: 1574)

Feb 16, 2014 2:06:48 am EST

Hello David,

Thank you for this report. We'll try to reproduce this issue here and possibly find the root cause.

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[resolved] no video
which codecs where

Conrad Sallian, Administrator (Posts: 1574)

Feb 15, 2014 12:28:03 am EST

Hello Alan,

Please, check this knowledge base article http://www.remoteutilities.com/support/kb/111/

Thanks.

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Rebooting - Saves Current Creds'

Conrad Sallian, Administrator (Posts: 1574)

Feb 14, 2014 11:54:40 am EST

This might be a potential security issue. Remote Utilities shouldn't know your Windows credentials.

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