Conrad Sallian's community posts

Hello Cristian,

It isn't the Agent that blocks input. It's Windows that doesn't allow a program with insufficient privileges to remotely control UAC.

The good news is that in version 6.9 we'll add an ability to run the Agent with elevated privileges (provided that you know remote pc local admin account password) and "convert" it to the Host, if necessary.

Hi Cristian,

We will do our best to release 6.8 beta in May.

Hi Cristian,

I see. You mean "forced callback", whereas the regular callback (reverse) connection uses interval-based algorithm.

Actually, the callback connection became less important ever since we have introduced Internet-ID. If the remote user runs the Agent the tech/admin will immediately see that the Agent went online (provided its ID is added to their address book).

Notifying (calling) the tech/admin is another thing though. For example, the remote user may want to ask the tech for assistance and need some sort of an S.O.S button. We do have such suggestion on our wishlist and will probably add at some point in the future.

Hello Yatin,

Thank you for your message.

Not sure what might be causing the issue. Did you try restarting the remote PC after you have installed the Host on it?

Hello Cristian,

Do you mean some sort of "pinging" a remote assistant (admin) from the remote user side?

Hello Cristian,

ESET still detects our program as "potentially unsafe", but we are implementing some measures in the upcoming 6.9 update to make the program less prone to false detections. Let's see if this will help avoid the false positives.

Hi Cristian,

Glad to hear you figured out the issue. Let us know should you have any other issues.

Thanks!

Hello Cristian,

The Agent is supposed to work explicitly, that is it should always be visible in the taskbar. If we add a tray-only option the remote user may easily overlook the fact that the Agent is running on their PC.

Hello,

Thank you for your message.

Just like many other software companies out there we are making the necessary preparations to meet GDPR requirements by the deadline (25th May). We will release a separate statement closer to that date.

Hello Mohammad,

Yes, it does. Please, try running a silent installation through GPO just as you would in a production environment.

Thanks.