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Connecting Speed Limit

Conrad Sallian, Administrator (Posts: 2120)

Dec 02, 2015 12:41:45 pm EST

Rene, sorry, but our rules are clear. We had to ban you on this forum.

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10 PC issue

Conrad Sallian, Administrator (Posts: 2120)

Dec 01, 2015 6:15:14 pm EST

Hello Jason,

Thank you for your question.

would that bring me back to 0 connections, or will I be at 1/10 and always be 1/10 regardless if I connect to another computer (then becoming 2/10) etc.

It will bring you to 0 connections. The "counter" is on the Viewer side only - only the number of your address book records counts against the license.

Don't hesitate to ask me if you have other questions.

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Monitor selection

Conrad Sallian, Administrator (Posts: 2120)

Nov 23, 2015 10:03:37 am EST

Hello Mark,

Thank you for your message.

Sorry, so far this is the only mode available, but we plan to implement monitor switching in the near future.

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IP address information for accessing remote host through firewall

Conrad Sallian, Administrator (Posts: 2120)

Nov 19, 2015 11:38:06 am EST

Hello Sujoy,

Thank you for your message.

From the documentation, I came to know that for the Internet ID connection to work, at least one combination of port numbers must be open/allowed in the firewall'soutbound rules on the Viewer side.

That is correct.

In order to allow access, our company firewall will also require the IP address (along with the port number) that the software uses to connect.

Use the DNS name server.rutils.com and/or the IP address it resolves to 70.38.38.43.

Hope that helps.

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Multiple Monitors Showing as Tabs

Conrad Sallian, Administrator (Posts: 2120)

Nov 19, 2015 11:36:20 am EST

Hello Steven,

Thank you for your suggestion. We will think about how we could implement it.

Meanwhile, you can use the following workaround. Create to identical connections in your address book. By "identical" here I mean connections for accessing the same remote PC. When you open a connection and switch to a specific remote monitor using the corresponding toggle icon on the toolbar, the program remembers your monitor choice. The next time you connect through that connection you will see the monitor you've seen the last time.

So, you can view two remote monitors of the same remote Host side by side in your Full Control window as tabs, if you open both connections simultaneously, each one with its own remembered monitor.

Hope that helps.

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FR: Local then Internet-ID, copy & move computers, templates, remote settings multiple computers

Conrad Sallian, Administrator (Posts: 2120)

Nov 17, 2015 10:00:06 am EST

Hello Trevor,

2. Yes, just makes stretch mode a little less squashy than with 2 screens on the 1 monitor.

I had a talk with our developers and we decided to add this feature to our wishlist.

FR: How about a "Send WOL through the following host" option/feature which could be added to the Properties->Network tab? The ability to send WOL packets from the host of a computer or server you know is always on, on a remote network or subnet? Obviously if it's not there already, you would need to add the WOL code to the host agent.

Yes, this is something we already have on our roadmap and will implement in the future.

Thank you!

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FR: Local then Internet-ID, copy & move computers, templates, remote settings multiple computers

Conrad Sallian, Administrator (Posts: 2120)

Nov 16, 2015 7:21:51 pm EST

Hi Trevor,

1. Well, although you have to choose either ID or direct within the same connection properties, you can still create a duplicate connection for that same remote PC. You can then select ID for one connection, and direct - for the other. But this doesn't make much sense because as I said the program can automatically detect direct connectivity even if you use ID.

2.  You mean stretching the Full Control mode window? We'll see if we can implement this in-program.

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MSI Publisher Configurations

Conrad Sallian, Administrator (Posts: 2120)

Nov 16, 2015 1:58:19 pm EST

Hello Deyan,

Since we received the same through the tickets, I've responded in the tickets to avoid duplication.

Thanks.

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Failure to auto-open windows firewal

Conrad Sallian, Administrator (Posts: 2120)

Nov 16, 2015 1:54:15 pm EST

Hello John,

You are absolutely right pointing at this issue, and we already have it on our roadmap to make the Agent unpack into a persistent folder instead of in temporary folders. This will be implemented in one of the nearest updates.

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FR: Local then Internet-ID, copy & move computers, templates, remote settings multiple computers

Conrad Sallian, Administrator (Posts: 2120)

Nov 16, 2015 11:18:33 am EST

Hello Trevor,

1. This is how it works now. If RU detects direct connectivity, it uses. However, please note that for direct connection an incoming (listening) port of the Host must be open/allowed in firewall settings. By default it's 5650 but this value can be changed to something else. When you install the Host on a PC with Windows firewall only, the program automatically adds an exception rule to the firewall settings. However, it cannot add an exception rule to third-party firewalls, this is something a user must do themselves.

2. Underway.

3. Not yet, but that's a good idea. I will forward it to our developers.

4. You can assign different remote monitors of the remote PC to different Full Control mode windows on the local PC. This forum topic explains how.

(FR/BUG) 4. Selecting multiple computers and clicking Remote Settings attempts to open up multiple windows for all the computers (which fails for settings following the first window). Is it possible to send out settings to multiple computers with this method rather than pushing out new msi (Remote Install)?

Not yet. We are currently working on centralized Host permission management system, which if all goes well is going to be available in the next release. However, this will require using RU Server as a centralpiece.

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