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Viewer Crash on Host Disconnect

Conrad Sallian, Administrator (Posts: 1596)

Feb 20, 2014 11:54:20 am EST

David, was there any crash report?

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REQ: Freeform notes field for each PC entry

Conrad Sallian, Administrator (Posts: 1596)

Feb 20, 2014 11:44:44 am EST

I would like to have something to put real notes in about the computer that I'm working on, future tasks, current state, or who it belongs to (this can change frequently at a few of my client companies). To expand on this further, it would be even better if this information could optionally be displayed in a column of the details view in the Viewer, and optionally included in the reports from Inventory Manager.


Added to the wish list for the feature. Thanks.

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Viewer Crash on Host Disconnect

Conrad Sallian, Administrator (Posts: 1596)

Feb 20, 2014 11:32:06 am EST

Hello David,

Thanks for the report. We'll look into it.

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Right Mouse Click

Conrad Sallian, Administrator (Posts: 1596)

Feb 20, 2014 3:55:10 am EST

Hello Paul,

The long tap should work as the right click.

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Local temporary support connection for Workbench PC`s

Conrad Sallian, Administrator (Posts: 1596)

Feb 20, 2014 3:31:10 am EST

When the system goes back to the customer after repair RUT needs to be removed. It is solely to control is locally from my PC during the repair.


This makes things easier. You only need to install the Host, set access password and know the local IP address of the remote PC to be able to connect to it.


Does the Viewer get notified or automatically see the newly created PC if I run the one click created installer? I will look into this.



No. There is no central "server" to facilitate such notifications. You simply install the Host module on the remote PC and then create a new connection in the Viewer where you specify the IP address (or Internet ID if you use it) of the remote Host.

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Local temporary support connection for Workbench PC`s

Conrad Sallian, Administrator (Posts: 1596)

Feb 19, 2014 4:14:47 pm EST

Hello,


Is it possible to have 1 silent/unattended .exe/.msi file that i can start



Yes, you can configure/prepare a Host installer for one-click silent installation on a remote PC. Just follow this tutorial http://www.remoteutilities.com/support/tutorials/configuring-one-click.php  .Be advised though, that you might want to choose (or not choose) other options than specified in the tutorial, as it is for guidance/example only.


and that it connects to the RUT Viewer without setting up/creating ID`s at the Viewer PC




It is the Viewer (admin module) that connects to the Host (remote module). If you repair a PC or laptop which later leaves your shop and ends up somewhere "in the cloud", then the Internet ID is the only option. It's unlikely that you'll be able to connect by an IP address - the computer might be behind a router, or even traveling and constantly changing access points, like in an airport, internet cafe etc.  

You can install the Host on the PC before you hand it over to the owner, configure the settings, manually enable and grab/copy the Internet ID. Then create a new connection in your Viewer. So whenever the customer' PC has access to the Internet, you will have access to their PC.

You can speed up the installation process by configuring a one click installer as shown in the abovementioned tutorial. Namely, you can embed your license key so that you don't have to register the Host after the installation. As for Internet ID, you can select "Generate ID and send it via email" feature, but in my view a simpler and more "bulletproof" approach would be to generate and copy the ID when the computer is still at your shop. The simpler the process, the more reliable it is.  


And is it also possible to uninstall it quickly with 1 command or shortcut (my current VNC based solution has a "Stop Support" button which uninstalls all the services and removes the application)



To remotely uninstall the Host, first select the remote PC you want to uninstall the Host on, navigate to Viewer -> Tools tab  
and click "Remote Install". This is a small utility that allows you to remotely install/uninstall/upgrade Hosts.


And would this be allowed license wise as long as we not have more than 10 pc`s here ?



Everything available for the commercial license is also available for the free one. The only limitation is 10 remote PCs.

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Keyboard Not Captured
Sometimes the keyboard won't get captured correctly

Conrad Sallian, Administrator (Posts: 1596)

Feb 19, 2014 4:14:27 am EST

Thank you both for the comments. We'll try to use that information when reproducing the issue.

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[resolved] Backing Up Viewer Settings
How can I backup the settings for the Viewer

Conrad Sallian, Administrator (Posts: 1596)

Feb 19, 2014 4:12:38 am EST

Hello David

As the description states, how can I backup or export the settings for the Viewer? Is it possible to save my settings from the installed version of the Viewer and use them with the portable version?



There are two xml files in the "C:\Users\<user>\AppData\Roaming\Remote Utilities Files\ : config_4.xml and connections_4.xml .The first one contains the Viewer optons/settings, the second file is the address book. So you can copy both and drop them into the portable Viewer folder, alongside the rutview.exe.


This brings me to another question - are there any feature limitations or anything else that might inhibit full functionality on the portable version of the Viewer compared to the installed version?





Nothing I know of. The portable Viewer should run exactly as the installable version does.

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Keyboard Not Captured
Sometimes the keyboard won't get captured correctly

Conrad Sallian, Administrator (Posts: 1596)

Feb 17, 2014 2:50:00 pm EST

Mike G wrote:
I've seen this as well. I can't pin it down to a number of tabs open but this can happen every 5-10 connections. I can usually capture after 2 or 3 attempts or closing all viewer tabs and starting a fresh viewer window.

This is one of those few mysterious bugs that evade from us. It's hard to reproduce it here because it's obviously context-specific and only appears when some combination of factors takes place.  

We would really appreciate it if you could reproduce it 100% of the time and tell us what actions invoke this issue. BTW, what antivirus software/firewall is installed on the remote and local PCs?

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Viewer - Details View Columns
Add custom columns to the Viewer's details view

Conrad Sallian, Administrator (Posts: 1596)

Feb 17, 2014 11:00:23 am EST

Hi David,

Thanks! I've added your comment to the "Computer info panel" feature request on our roadmap. If we have any questions or need further clarification, I will get back to you then.  

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