Forums

Keyboard Not Captured
Sometimes the keyboard won't get captured correctly

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 2:50:00 pm EST

Mike G wrote:
I've seen this as well. I can't pin it down to a number of tabs open but this can happen every 5-10 connections. I can usually capture after 2 or 3 attempts or closing all viewer tabs and starting a fresh viewer window.

This is one of those few mysterious bugs that evade from us. It's hard to reproduce it here because it's obviously context-specific and only appears when some combination of factors takes place.  

We would really appreciate it if you could reproduce it 100% of the time and tell us what actions invoke this issue. BTW, what antivirus software/firewall is installed on the remote and local PCs?

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Viewer - Details View Columns
Add custom columns to the Viewer's details view

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 11:00:23 am EST

Hi David,

Thanks! I've added your comment to the "Computer info panel" feature request on our roadmap. If we have any questions or need further clarification, I will get back to you then.  

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Blank/Locked Screen
Blank or locked screen properties during a full control session

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 10:52:42 am EST

David wrote:
The resolution of the remote computer is lower than the local computer, and the remote screen is set to Stretch.

Hello David,

Just tried to reproduce this issue by connecting from a PC with a high-resolution monitor to two PCs with low-resolution monitors (one Windows 7 and one Windows 8.1) and trying different screen view modes (normal, stretch etc.). The remote screen is always pure white without scroll bars.

I was testing with default "blank remote screen" settings though, i.e. I didn't use the editor to add html, text etc.

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Group Inheritance
Allow groups to inherit settings from parent groups.

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 3:46:55 am EST

Hello David,

Added to wish list. Thanks.

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External Tools Improvement
Improve the functionality of the Remote Execute connection mode

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 2:40:21 am EST

David,

In the Remote Execute mode there's a pop down list populated with previous records. Will it work for you?

As for a separate button/menu, we'll add this suggestion to our wish list.

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Blank/Locked Screen
Blank or locked screen properties during a full control session

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 2:26:56 am EST

First I would like to quickly introduce myself a new user of Remote Utilities! I purchased a single operator license 2 days ago and already have over 60 hosts deployed! So far, this is the *best* product and does precisely what I need it to.



Nice to meet you :) And thanks for the kind words!



It would be great if the blank screen or lock screen displayed on the console monitor had the option of no scroll bars and stretched edge to edge. In the current implementation there is a small (1 or 2 pixel) border around the lock screen as well as a scroll bar on the right side even when they aren't needed.



Is the resolution of the remote pc screen higher or lower than that of the local pc screen?

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Viewer - Details View Columns
Add custom columns to the Viewer's details view

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 2:19:50 am EST

David,

We are planning to add a "Computer information" panel in the Viewer anyway. That panel will display all vital information about the remote computer right away when the computer is selected in the address book, without having to launch the inventory connection mode.

By the way, besides the Windows version/edition what other important information would you like to see on that panel?    

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Default Connection Settings Improvement
Improve the way default connection settings are handled for existing connections

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 2:16:52 am EST

Hello David,

Thank you. We'll consider this suggestion and I will get back to you with an answer.

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Keyboard Not Captured
Sometimes the keyboard won't get captured correctly

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 1:47:23 am EST

Hello David,

One more question. Does capturing the keyboard return to normal (i.e. the keyboard gets captured again) when you just switch the tabs without closing Full Control window?  

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RU only views when using Internet Explorer on host machine
RU switched to view mode when using Internet Explorer on host machine

Conrad Sallian, Administrator (Posts: 1598)

Feb 17, 2014 1:43:17 am EST

Hello Tom,

That's valuable information. What was the name of the plugin? We'd like to test this issue here to possibly find how to resolve it.

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