Conrad Sallian's community posts

Hello Douglas,

Thank you for your questions.

1- Do both host and viewer need Internet access?

Not necessarily. It all depends on whether you need remote access over the Internet or you want to restrict the program to local network only. Either scenario is possible. Unlike some other well-known programs Remote Utilities is flexible enough to be used both for Internet-based remote support and for the use in isolated and strictly secured networks.

See more about:
Internet-ID Connection
Direct Connection

2- Can RU server be behind firewall (192.168.1.x IP)?

Yes. However, since the server should be directly accessible by both Viewers and Hosts you might need to forward port on your router. See more about making server accessible.

Let me know if you have other questions.

Hello Ed,

If you are connecting outside the network you should use the Internet-ID connection or forward ports on the router in between subnets , if this is a LAN.

Hope that helps.

Hi Jorge,

Thank you for your post.

Please, check if the drive letter Z is available on the Viewer PC. This drive letter is temporarily used during update operations in the Remote Install tool.

Let me know if the problem persists.

Hello Jorge,

Perhaps, the license key text was garbled or something. Anyway, I identified you as a paid customer and manually raised your support level. Feel free to submit a support ticket now.

Thanks.

Hi Mario,

You are welcome! Don't hesitate to post whenever you need any assistance with the program. We are always happy to help.

Hi Wanda,

You can disconnect them by clicking on an "X" in the notification window:



Hope that helps.

Hello Wanda,

You might want to enable notification panel in the Host settings. Here is how https://www.remoteutilities.com/support/docs/notification-panel/ . Note that in the latest beta version 6.9.0.1 this check box is located on the "Interface" tab in the Host settings window.

Hope that helps.

Hello Paul,

I recommend that you check antivirus software on the remote computer and add Remote Utilities - Host to a/v software exceptions. This article can help https://www.remoteutilities.com/support/kb/remote-utilities-is-mistakenly-detected-as-malware/

We need to isolate the issue first. For example, we could set up a Host on our testing machine , point it to your ID server and leave it working for a while as well as give you access to that Host. You could see then if the connection is stable or not.

Hello Mario,

It is unlikely that the Viewer log will help much. Maybe we can have a remote session to test  it out using a Viewer and a Host on our side?