Conrad Sallian's community posts

Hello,

what is the advantage and disadvantage of having this setting to always or set to never for a rendering of host cursor? Could you give an example please.

The default setting ("View only mode") is that you only see the remote cursor when in View mode, whereas in the Full control mode you only see your local cursor. If you set rendering remote cursor to "always", you will see two cursors, local and remote. If you quickly move your cursor across the screen this might cause the remote cursor to slightly lag behind your local cursor.

In normal everyday usage of the software you don't really need to render the remote cursor. You might need to show it, however, if there is a task that requires from you to see the remote cursor.

Also cannot find any description to what advance mouse scroll does or why one would want to enable or disable?

Advance mouse scroll setting defines what happens when you bring your cursor to screen edges. In other words it allows you to scroll the screen in horizontal and vertical direction without using the scrollbars (provided that the remote screen size is bigger than your local's and no shrinking is enabled). Here is a related documentation page.

You can disable it if you'd rather use the scrollbars.

Is auto ping setting a good thing to increase or decrease?

That depends on what you are trying to achieve. The ping only works in a local network so this setting is not actually that significant unless you really need to keep an eye on your LAN computers' network status (online/turned on).

Lastly is there a way to just disable remote mouse but keep the keyboard to work on the host? So full control minus the mouse.

Unfortunately, so far you can only lock or unlock both mouse and keyboard, but not separately.

Could that setting be added via xml or config file.

The settings in the config file just mirror what is available in the interface so editing the config file won't help much. But I will add your suggestion of locking mouse and keyboard separately to our wishlist.

Thank you!

Hello Tural,

Thank you for your post.

You are trying to use the blank remote screen feature, correct? Did you enable the option of installing the monitor driver during Host installation?

Hello Kim,

Thank you for your message.

An easier way would be to use the Portable Viewer as described here.

P.S. Note that we only recommend using this "sharing via Dropbox" scenario if you are the only user. In a multi-user environment the only proper way to go would be to use automatic sync through the server.

Hello Carlos,

Actually, the "minimize to tray" option in Viewer options also works for closing. If you enable that option and click X (close) in the main Viewer window the Viewer will minimize to tray.

Hi Carlos,

Thank you for the report.

And what about other keys? Did they work?

Hello Carlos,

Adding a separate "auditing" mode/functionality is in our plans. Unfortunately, no specific ETA yet.

Hi Katherine,

Apart from sending via email there is another way to "harvest" the Internet-IDs. But this method requires using of the self-hosted server (which is free).  See the "Sync server role" section on the page.

Hope that helps.

Thanks, Carlos. You can also try enabling the "Use legacy capture mode" option and see if it helps. It's in the Host options:

Hello Katherine,

Thank you for your post.

Is there a way to create an installer for Remote Utilities Host that we can deploy from our AWS server which can be done completely silently? We also need to have a secure, encrypted connection and do this without configuring any firewalls.

Yes, it is possible. Basically you need first to build your custom Host using the MSI Configurator (the "One-click" package option) . When configuring your package enable the Internet-ID connection and sending ID credentials via email. When your one-click Host package is run on a remote machine it will install itself and send the access credentials to your email address that you specified during configuration.

For more information please refer to this sample building tutorial.

Hello Carlos,

Actually, the desktop will most likely work, but laptop/netbook/tablet might not work. This has to do with hardware implementation and there are some difficulties making blank screen feature work on such devices, unfortunately.