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Host is Locked?
Host is shown as being "locked" in the Viewer

Conrad Sallian, Administrator (Posts: 1570)

Feb 21, 2014 3:05:41 am EST

But I tried to logon using the Viewer several times and it won't do it.


It's hard to say exactly what it might be, it depends on the connection type (direct vs. mediated) and other factors. If you cannot connect to the remote PC, check out these two KB articles:

http://www.remoteutilities.com/support/kb/206/

http://www.remoteutilities.com/support/kb/205/

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Host is Locked?
Host is shown as being "locked" in the Viewer

Conrad Sallian, Administrator (Posts: 1570)

Feb 20, 2014 2:28:26 pm EST

David wrote:
I'm not sure what this means because I searched through the manual as best I could - but I have one remote host that always shows up in the Viewer as being "Locked". I'm not sure what this means, but the Viewer cannot connect to this particular host at all. What does this mean?

The lock means there is a Host installed on the remote PC, and it's accessible via network, but you are not yet logged on into the remote PC. Here "to be logged on" means to log on using Remote Utilities, not Windows log on. More information is available in this feature description http://www.remoteutilities.com/product/features/logon-and-logoff.php

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Blank/Locked Screen
Blank or locked screen properties during a full control session

Conrad Sallian, Administrator (Posts: 1570)

Feb 20, 2014 12:19:34 pm EST

I'd like to add to this issue as well. When using the blank/lock screen, is there a way to turn off the local console from rendering the mouse pointer? It looks odd to see the mouse move around the screen on top of the chosen blank/lock screen. Additionally, when certain UI elements are chosen in the remote session (Windows Start menu, any combo box or list, and sometimes the minimize and maximize function), they will quickly flash on top of the blank/lock screen. This is also strange and will prevent me from using this feature only because I feel like it would generate additional calls from neighboring users that see this behavior and don't see someone sitting at the computer.


Thank you, David. We've added this to the list of things we should consider when improving the blank screen mode.

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Viewer Crash on Host Disconnect

Conrad Sallian, Administrator (Posts: 1570)

Feb 20, 2014 11:54:20 am EST

David, was there any crash report?

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REQ: Freeform notes field for each PC entry

Conrad Sallian, Administrator (Posts: 1570)

Feb 20, 2014 11:44:44 am EST

I would like to have something to put real notes in about the computer that I'm working on, future tasks, current state, or who it belongs to (this can change frequently at a few of my client companies). To expand on this further, it would be even better if this information could optionally be displayed in a column of the details view in the Viewer, and optionally included in the reports from Inventory Manager.


Added to the wish list for the feature. Thanks.

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Viewer Crash on Host Disconnect

Conrad Sallian, Administrator (Posts: 1570)

Feb 20, 2014 11:32:06 am EST

Hello David,

Thanks for the report. We'll look into it.

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Right Mouse Click

Conrad Sallian, Administrator (Posts: 1570)

Feb 20, 2014 3:55:10 am EST

Hello Paul,

The long tap should work as the right click.

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Local temporary support connection for Workbench PC`s

Conrad Sallian, Administrator (Posts: 1570)

Feb 20, 2014 3:31:10 am EST

When the system goes back to the customer after repair RUT needs to be removed. It is solely to control is locally from my PC during the repair.


This makes things easier. You only need to install the Host, set access password and know the local IP address of the remote PC to be able to connect to it.


Does the Viewer get notified or automatically see the newly created PC if I run the one click created installer? I will look into this.



No. There is no central "server" to facilitate such notifications. You simply install the Host module on the remote PC and then create a new connection in the Viewer where you specify the IP address (or Internet ID if you use it) of the remote Host.

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Local temporary support connection for Workbench PC`s

Conrad Sallian, Administrator (Posts: 1570)

Feb 19, 2014 4:14:47 pm EST

Hello,


Is it possible to have 1 silent/unattended .exe/.msi file that i can start



Yes, you can configure/prepare a Host installer for one-click silent installation on a remote PC. Just follow this tutorial http://www.remoteutilities.com/support/tutorials/configuring-one-click.php  .Be advised though, that you might want to choose (or not choose) other options than specified in the tutorial, as it is for guidance/example only.


and that it connects to the RUT Viewer without setting up/creating ID`s at the Viewer PC




It is the Viewer (admin module) that connects to the Host (remote module). If you repair a PC or laptop which later leaves your shop and ends up somewhere "in the cloud", then the Internet ID is the only option. It's unlikely that you'll be able to connect by an IP address - the computer might be behind a router, or even traveling and constantly changing access points, like in an airport, internet cafe etc.  

You can install the Host on the PC before you hand it over to the owner, configure the settings, manually enable and grab/copy the Internet ID. Then create a new connection in your Viewer. So whenever the customer' PC has access to the Internet, you will have access to their PC.

You can speed up the installation process by configuring a one click installer as shown in the abovementioned tutorial. Namely, you can embed your license key so that you don't have to register the Host after the installation. As for Internet ID, you can select "Generate ID and send it via email" feature, but in my view a simpler and more "bulletproof" approach would be to generate and copy the ID when the computer is still at your shop. The simpler the process, the more reliable it is.  


And is it also possible to uninstall it quickly with 1 command or shortcut (my current VNC based solution has a "Stop Support" button which uninstalls all the services and removes the application)



To remotely uninstall the Host, first select the remote PC you want to uninstall the Host on, navigate to Viewer -> Tools tab  
and click "Remote Install". This is a small utility that allows you to remotely install/uninstall/upgrade Hosts.


And would this be allowed license wise as long as we not have more than 10 pc`s here ?



Everything available for the commercial license is also available for the free one. The only limitation is 10 remote PCs.

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Keyboard Not Captured
Sometimes the keyboard won't get captured correctly

Conrad Sallian, Administrator (Posts: 1570)

Feb 19, 2014 4:14:27 am EST

Thank you both for the comments. We'll try to use that information when reproducing the issue.

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