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can't find app in iOS app store

Conrad Sallian, Administrator (Posts: 1976)

Aug 17, 2015 12:39:53 pm EDT

Hello John,

Yes, the app is still there but some meta information requires updating. We'll update it today and then wait until Apple publishes the software. This might take a few days though.

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6.3.0.4 hide host icon

Conrad Sallian, Administrator (Posts: 1976)

Aug 16, 2015 4:57:02 am EDT

Hello George,

Since AVG and Symantec never, never reacted to RMS as a virus

Sorry, this is not so. Both AVG and Symantec falsely detected our program in the past, including very recently.

Instead of proving your point to those companies, you decided to give up and remove the feature. This is a SHAME, to say the least.

There is no point in proving your point to an antivirus software company, if a hidden icon is their detection criterion for riskware/unwanted program. They won't be changing their rules for us alone.

As far as I'm concerned, version 6.3.0.3 is good enough and supports Hiding the icon. Neither of good antivirus programs ever gave me a trouble about RMS. So yours and your company excuses are lame.

Thank you for your feedback.

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Can't connect to any hosts

Conrad Sallian, Administrator (Posts: 1976)

Aug 14, 2015 12:02:51 pm EDT

Hello Arturo,

We enabled access for another week. Please, check your connectivity.

Don't forget to upgrade your remote Hosts using this tutorial.

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can't direct connect to Agent

Conrad Sallian, Administrator (Posts: 1976)

Aug 13, 2015 12:42:38 pm EDT

:)

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can't direct connect to Agent

Conrad Sallian, Administrator (Posts: 1976)

Aug 13, 2015 10:56:47 am EDT

Hello John,

Apart from uninstalling the Host also please delete the registry entry:

HKEY_LOCAL_MACHINE\SYSTEM\RemoteUtilities\

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Can't connect to any hosts

Conrad Sallian, Administrator (Posts: 1976)

Aug 11, 2015 4:55:11 pm EDT

Harry Patel wrote:
yes. and also between uninstall n re install.

Could you please start a ticket then, so that we wouldn't go off topic in this thread? You can do so here . Or you can just start another topic in the Windows forum.

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Can't connect to any hosts

Conrad Sallian, Administrator (Posts: 1976)

Aug 11, 2015 2:55:57 pm EDT

Hello Harry,

Did you reboot the machine after Host installation?

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Can't connect to any hosts

Conrad Sallian, Administrator (Posts: 1976)

Aug 11, 2015 1:02:05 pm EDT

I usually do the "if it works don't fix it".

That's right, and that is why we notified our users beforehand.

Can you please set the access back up today so I can update the hosts???

I'm sorry, but we are planning to restore access no earlier than Thursday or even Friday. The users need to understand that it's not just a mere accidental downtime. We need to cover as many users who still have not upgraded as possible.

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Can't connect to any hosts

Conrad Sallian, Administrator (Posts: 1976)

Aug 11, 2015 12:20:12 pm EDT

Hello Arturo,

You are probably using version 5.x. A month ago we informed our users that they would need to upgrade to version 6 within a month until August 10, 2015. We also sent a newsletter to all free user e-mails that we have in our database.

You need to upgrade your installations to version 6. Don't worry about the free license - it's still free. You just need to upgrade the program.

In a couple of days we will restore access for another week specifically for those users of version 5.x who didn't upgrade yet and who can only remotely access their Hosts. A week will be enough for them to remotely upgrade their Hosts (we explain how) and then we'll terminate access to our servers for free license users of the version 5.x forever.

To sum it up - you need to upgrade to version 6, both Viewer and Hosts.

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Migrating from RU Free to a RU paid plan

Conrad Sallian, Administrator (Posts: 1976)

Aug 10, 2015 12:59:36 pm EDT

Hello Russ,

Is the migration as easy as installing the paid key and removing the free key from the key bank?

Exactly. You don't need to re-install anything. Just delete the free key from the License Key Storage and install the commercial key instead. This will make your address book capable to hold an infinite number of records.

Can I do all this remotely (a few of the remote hosts are physically a few hundred miles away)?

Remote Hosts have nothing to do with the registration process. It happens on the Viewer side only. Provided that you use version 6.x of course.

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