Conrad Sallian's community posts

Upgrade license from Starter to Mini

Conrad, Support (Posts: 2953)

May 22, 2018 4:56:45 am EDT

Hello Nick,

Yes, absolutely. You can use the Upgrade Form to evaluate the upgrade cost and proceed to checkout.

PnP-Monitor Lock driver is unsigned

Conrad, Support (Posts: 2953)

May 20, 2018 2:45:33 pm EDT

Hello Pete,

You, you don't have to. "Fixing the problem" in this case just means signing a few agreements with Microsoft and having our driver "approved". Perhaps, not immediately but with the next Windows update.

I've tried the driver from the Host Options Drivers tab of my existing 6.8.0.1 installation but that still fails.

How exactly does it fail? Do you receive an error message?

(Self-Hosted Server) Connection Issues

Conrad, Support (Posts: 2953)

May 18, 2018 9:25:42 am EDT

Hello Rogier,

I am sorry to hear that. However, please note that we have implemented a lot of improvements to connection speed and stability in the upcoming version 6.9. This version is going to be released by the end of May.

(Self-Hosted Server) Connection Issues

Conrad, Support (Posts: 2953)

May 17, 2018 4:39:31 am EDT

Hi Rogier,

Could you please submit a ticket to us and provide the Host and Viewer logs. Perhaps, there is a reason behind these interruptions.

Thanks.

PnP-Monitor Lock driver is unsigned

Conrad, Support (Posts: 2953)

May 16, 2018 4:08:13 pm EDT

Hello,

We took measures to fix this problem now. Could you please confirm that you no longer have an issue with the monitor driver.

Thank you.

host issues since windows 10 april update

Conrad, Support (Posts: 2953)

May 16, 2018 7:33:54 am EDT

Hi Scott,

Another question. Are you sure Windows cannot start/reboot because of the Host?

host issues since windows 10 april update

Conrad, Support (Posts: 2953)

May 16, 2018 4:37:17 am EDT

Hello Scott,

Thank you for your message.

We haven't received such reports from other users yet. After renaming the folder did the Host work properly or did you have to rename it back?

Cannot get a free license key through online generator

Conrad, Support (Posts: 2953)

May 16, 2018 4:08:53 am EDT

Hello Nariman,

Please, do not post license keys in a public thread. Regarding the activation problem, please refer to this KB article. Try the solutions listed on that page in the order they are listed.

Hope that helps.

RU Server security

Conrad, Support (Posts: 2953)

May 15, 2018 5:13:35 pm EDT

Hello Tim,

Indeed currently one can connect through your server if they know IP/DNS and port number. However, at some point in the future we are going implement some sort of authentication. Not to be confused with authentication already in place called custom server security - that one is used for a different purpose.

Cannot get a free license key through online generator

Conrad, Support (Posts: 2953)

May 14, 2018 1:38:22 pm EDT

Hello Jiasheng,

Sorry for the inconvenience. We have fixed the form and it should work now.

Let me know if you need any assistance.

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