Hello,
TBH, I would rather not break my current viewer settings :-). If you can confirm that the contents of "%APPDATA%\Remote Utilities Files" folder is all that I need to recover, I will try tomorrow (time permitting).
You really won't break anything if you just delete one of your callback connections. And yes, the Viewer keeps all its settings and data in that %appdata% folder.
However, I think network issues are highly unlikely here, at least in the sense you probably mean them - I am using a set of direct connections over an SSL tunnel, and the tunnel has been tested and retested multiple times and is working perfectly. Plus, if it *was* a network problem, the host's callback connections window should not display "connected"...
A network problem does not necessarily mean that the tunnel is bad or low performing. Perhaps the 'problem' is an incorrect word chosen. It could be a specific security setting for instance or anything else , either on the PC or the router that would affect how a specific application uses the network. There are hundreds of hardware and software manufactures after all.
In fact, I am completely baffled by the need of the hosts to actually provide *any* callback port. Obviously, the hosts are connecting to the viewer, but they are only connecting to one specific IP address and one specific port.
When you use callback connection it's the Viewer that is listening and the Host that initiates a connection, not vice versa. The Host should know the Viewer's listening port in order to be able to connect (along with Viewer's IP address , of course).
They don't have any need for a local port setting, as any traffic should go over the connection they initiated.
In order for something to go over a connection, a connection must be initiated first. That is the point.
