I checked with our developers on this - the downloaded *tar.gz file is an executive file. Could you please clarify if you use an x64-based processor or if it's x86-based? In addition, please let us know if there are any error messages shown in the terminal when you try running the Viewer file? You can send us a screenshot of the terminal to [email protected].
I have forwarded this to our development department and ask for their input. I'll get back to you soon with their reply. In the meantime, could you please let me know if I'm right in assuming that you use Linux Debian? If this is the case, please let me know which exact version do you use.
Normally, you should see the authorization pop up when establishing a remote connection, if the Viewer had successfully reached the intermediary server (our public ID server or your self-hosted RU Server) and then had successfully established a connection to the Host through the intermediary server. In this case, I might assume that the issue occurs somewhere on these steps. The troubleshooting guide would be helpful in order for us to isolate the issue. However, you might send us the Host and Viewer log files for examination. Here's how you can locate the Host logs and Viewer logs. You can send the log files to [email protected]
Please, do not publish the logs on the forum as they are considered personal information.
Could you please clarify if remote connections in the address book are shown as online? In addition, before we proceed to further troubleshooting, please try referring to this KB troubleshooting guide and see if any of the solutions help to resolve the issue.
We certainly plan to release Host for Mac/Linux this year. It is, indeed, among our highest priorities right now, but, unfortunately, we do not have a more specific ETA on its release yet. I apologize for the inconvenience.
Please let us know if you have any other questions. We're happy to assist!
You are right, this information is not stored on the Server's side. Here's some useful information on these columns: The Last IP column shows the last IP address used by the given Host, which is not necessarily the IP address of the Host computer itself - for example when using the Internet-ID connection method the Last IP column shows the IP address of the last used Internet-ID server (i.e. our public server or self-hosted RU Server). The User column shows the current Windows user signed in on the remote Host machine. The Version column shows the current version of the remote Host (for example 184.108.40.206.). For more information on the other column headings please refer to this page.
I'll forward your suggestion to our development department to see if we can implement this feature in our future updates. Thank you for your input.
Could you please confirm if I'm right in assuming that you see if the Host is online/offline in the Host's settings? If this is the case, then it might point to some network issues. Please refer to this Internet-ID connection troubleshooting guide and try to perform the solutions listed on that page in the order they are listed.
Right now the Settings protection feature does not prevent a user with the administrator rights from uninstalling the Host. However, I will forward this information to our development department and will ask for their input on this. Thank you for your input! I'll keep you updated.