Pauline's community posts

Hello Christopher,

Thank you for your message.

The connection alert window cannot be disabled in the free or trial version of the program. Please note that the connection alert window is not displayed when you use Direct connection. Sorry if this makes our software less useful for you, we had to add this notification was added for security reasons.

Please let us know if you have other questions.

Hello Douglas,

Thank you for your message.

In this case the issue have been caused by the address book file being somehow corrupted (most probably by some firewall/antivirus software) which is a relatively rare issue. There was no other reports from other users that updating to the latest version had damaged their address book files, so this is rather a one-time thing issue that is unlikely to occur for other users when updating Remote Utilities.

Hope that helps.

Hello Douglas,

Thank you for your message.

Could you please let us know the following:
1. What version of Remote Utilities do you use and do you have both Host and Viewer updated to the same version, so that there's no version mismatch?
2. Does the issue occur for all files, regardless of their file extension and size or only for some files?

Looking forward to your reply.

Hello Vera,

Thank you for the clarification.

We will test this out to see if we can reproduce the issue in our environment. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Kolton,

Thank you for the detailed clarification.

I will forward this question to our developers and will ask for their input on this, so that I can provide you with accurate information.

I'll get back to you with an update on this shortly.

Hello,

Thank you for the provided details.

I've examined the log file, but, unfortunately, there seem to be no entries that might point to what could've caused the issue.
I'm glad to hear it works for you now. However, if you'd like us to look further into the issue, then could you please provide us the Windows System Events log fr om at least one of the Host machines wh ere the issue occurred? You can filter the log, so that it includes only the day when the issue had occurred. Here's a quick guide on how to export the Windows Event log. You can send it to support@remoteutilities.com as well.

Looking forward to your reply.

Hello Patrick,

Thank you for your message.

Unfortunately, you need to manually convert the AD entries into the address book connection entries. However, please note that starting version 7 of Remote Utilities we've introduced a new AD integration method via the RU Server. This new integration mechanism allows your RU Server communicate with the AD domain controller and automatically import computers into the server address book which can also be synched with your Viewer (or even multiple Viewers). For more information please see this blog post.

Hope that helps.

Hello,

Thank you for your message.

Could you please let us know what version of Remote Utilities do you use and if there's any firewall/antivirus software installed on the remote Host machines? In addition, could you please clarify if you had installed a Windows Update before the issue occurred?
Also please feel free to send us the Host logs for examination. You can send both Connection and Installation log files to support@remoteutilities.com.

Looking forward to your reply.

Hello Greg,

I'm glad to hear we were able to help and it works for you now!

Please feel free to let us know if you have more questions or need our assistance.

Hello cosmos,

Of course, please feel free to keep using your current installation. Meanwhile, we plan to release an update for RU Server very soon and hopefully we will be able to completely eliminate this issue in the upcoming update.

Please feel free to let us know if you have more questions or need our assistance.