Hello Halen,
Thank you for your message.
Host: "id.remoteutilities.com:5655". Exception class: "EIdSocketError". Message: "Socket Error # 10061
Connection refused.".
22-07-2020__13:43:24__479 CheckID Connection to internet-id error. Host: "id.remoteutilities.com:443". Exception class: "EIdSocketError". Message: "Socket Error # 10061
Connection refused.".
Please note that these entries in your log files point to the fact that the Host is trying to connect to our public Internet-ID servers instead of your custom self-hosted RU Server. Please double-check that you've configured both Host and Viewer to connect to the custom RU Server as described in
this tutorial. Namely, please double-check the following:
1) Your custom server's address is specified in the Host settings -> Internet-ID settings and your settings look similar to the screenshot below:
2) The custom server's address is specified in Viewer, in the Connection properties for this specific Host (as the Default connection properties dialog is rather a global setting that applies to all newly added connections, which might have been specified after this specific Host was added to your address book):
In addition, please note that the attached log contains the following error:
Socket Error # 10061
Connection refused. According to the
Windows Sockets Error Codes, this error means that no connection could be made because the target computer actively refused it, i.e. that Host has issues connecting to your server. Please, double-check that you use the correct IP address or DNS name and that (if it's a DNS name) the IP address is resolved properly from your DNS name. In addition please also check if any security software is blocking the connection on either side.
Finally, in case if everything is set up correctly but the issue persists, please try updating your Remote Utilities installation to the latest 6.12 Beta 2 version (2.9.5.0 Beta 2 for the RU Server). In this release, we have implemented multiple fixes and improvements for the RU Server, including improved background signing in on a self-hosted server and automatic reconnects to the server when connection is interrupted. The full list of Release notes is available on
this page.
6.12 Beta 2 version of Host/Viewer and 2.9.5.0 Beta 2 version for the RU Server are available on for the download on
this page.
When updating Remote Utilities please make sure to update all modules - Host, Viewer, and RU Server as the version mismatch might lead to performance issues or some features not working.
Hope that helps.