Hello Thomas,
Thank you for your message.
I can RDP into other machines on my LAN without using Remote Utilities, including one that is shown as 'offline' or 'logged on'. To clarify, I am most interested in connecting to other machines via RDP using Remote Utilities, not the Full Control Option which is too laggy and has the same behavior of "connection lost".
Could you please clarify if I'm right I'm assuming that you use the
Direct connection method via the Host's external IP address? If this is the case, then just like Max mentioned above, the connection might be displayed as "Offline" because the online status is checked automatically only for Internet-ID connections and not for direct connections by default. In order to turn on automatic online status checks for direct connections, please try enabling the
Check online status for direct connections checkbox in the C
onnection Properties -> Security tab.
I have tried using Direct Connect as well as Internet-ID Connection. The results appear to be the same - cannot access remote machine. From the Viewer, I am able to access 'Remote Settings', but still no remote access via Full Control or RDP, yet, I can access the machine in question using RDP without using Remote Utilities.
Could you please clarify if, in case of connecting using Direct connection, there is a port forwarding rule set up in the router settings on the Host side? This is required to be done in order to directly access a Host which is located behind a router over the Internet. For more information please see
this page.
As for using Internet-ID connection, please try referring to
this troubleshooting KB page first to see if any of the solutions help to resolve the issue.
I've read previous posts recommending users submit their log. Is that what you need to figure out why this isn't working?
Yes, providing the Host log files might be very helpful in identifying the issue or what might be causing it. Please feel free to send the Host log files to
support@remoteutilities.com for examination.
The Host connection logs can be located in the following directory:
C:\Program Files (x86)\Remote Utilities - Host\Logs\.
Looking forward to your reply.