Pauline's community posts

Hello Giovanni,

Thank you for your message.

Am I right in assuming that you're trying to connect to a remote Host using the Custom Server Security authentication method? If this is the case, then, unfortunately, address book sync and authentication (Custom Server Security) via RU Server are not supported in Viewer for Mac/Linux yet. Right now it's only possible to use Single password and RU Security authentication methods when connecting to a remote Host from Viewer for Mac/Linux. However, we will definitely implement these features in our subsequent beta version updates. Sorry for the inconvenience.

For more information on features included in the most recent Beta version please see this post.

Hope that helps.

Hello Kostas,

Thank you for your message.

The beta version of Viewer for Mac/Linux doesn't require registration with a license key since it's in a beta stage and freely available, i.e. there's no trial period in the Viewer for Mac/Linux and it is free until July 30, 2020.

Hope that helps.

Hello Chaim,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions.

Hello Dominik,

Thank you for your message.

As We've found out, there is a way to extract the .exe file to a msi.

Unfortunately, it's not possible to convert the Viewer.exe file to a .MSI file, i.e. you can configure the Host MSI only. MSI installation file is provided for the Host module only.

Nevertheless, there is no possibility to supply the License key for the product and furthermore there are no options for any other (further) customizations.

You can simply add the license key to your Viewer's license key storage, then copy the Viewer's configuration file config_4.xml (it contains both license key and the Viewer's options) and copy this file to other Viewer installations, namely to the C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ folder.

Alternatively, you can also simply use the Portable Viewer - it does not require installation and stores all its settings in one folder - this folder can be simply distributed among your machines. In order to do so, please follow these steps:
1. Download the portable Viewer on our Donwload page.
2. Unpack the downloaded archive to your local disc.
3. Run the rutview.exe in the folder and add your license key to the license key storage. You can also configure the Viewer options and populate the address book with records - either manually or (if you already have an address book file created in a different Viewer) using the Tools -> Import Connections command. Close the Viewer.
4. Distribute your Viewer folder to whatever machines you want to run Viewer on and run the Viewer executable whenever you want to run the Viewer (you can create a shortcut on Desktop just like for any other file).
For more information on Portable Viewer please refer to this page: https://www.remoteutilities.com/support/docs/portable-viewer/

In conclusion, You offer a msi package for the Remote Utilities Host indeed, but there is no similar opportunity given for the Viewer as well.

Please note that we do not provide msi installation files for Viewer of RU Server. In addition, please note that according to our EULA, Remote Utilities software is provided on "as is" basis and the only customization options are those available in Options/Settings for the corresponding modules and our MSI Configurator.

Hope that helps.

Hello Chaim,

Thank you for the clarification.

The issue might be caused by outdated security protocols (namely TLS 1.0 and TLS 1.1) which are no longer supported by the configuration server. Before we proceed to further troubleshooting, could you please try enabling TLS 1.2 support on your Viewer machine? Here's a related KB article that provides step-by-step guides on how to enable TLS 1.2 support: https://www.remoteutilities.com/support/kb/msi-configurator-can-t-connect-to-server-on-windows-7/

Please let me know if the solutions above did not help and the issue persists.

Hello Marco,

Thank you for your message.

I'll forward your feature suggestion to our development department for a review to see if it can be added in our future updates.

Please let me know if you have more questions.

Hello Chaim,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue - the MSI Configurator works as expected when used on Windows7.
Could you please clarify what version of Remote Utilities do you use? In addition, could you please let me know if there's any antivirus software installed on this machine?

Looking forward to your reply.

Hello Darren,

I'm glad to hear I was able to help!

This is a known issue that is caused by a blank screen mechanism specific features. Unfortunately, the "driver method" is outdated and soon won't be supported by Windows at all. Besides, the new method is more versatile - namely, it works on laptops without blocking out the brightness controls (whereas the driver method has such a problem).

Unfortunately, there are some downsides like the degraded colors when the blank remote screen feature is enabled. However, we'll see how we can improve the feature in our future updates.

Sorry for the inconvenience.

Hello Darren,

Thank you for your message.

Am I right in assuming that you use the 6.10.10.0 version of Remote Utilities? If this is the case, then could you please try updating your installation to the most recent 6.12 Beta 2 version and see if the blank screen option works for the external monitor this way and if you're able to see the custom text? In the 6.12 Beta 2 version, we have implemented a new blank remote screen mechanism that completely replaced the old driver-based mechanism and which allows adding a custom text to the remote screen when it is blanked. For more information on the release notes please see this page.

When updating Remote Utilities, please make sure to update both Viewer and Host/Agent (as well as the RU Server if used) as the version mismatch might lead to performance issues and some features not working. The 6.12 Beta 2 version is available for the download on this page.

Please let us know if the issue persists even after updating to the 6.12 Beta 2 version.

Hello Glenn,

Thank you for your message.

Am I right in assuming that you're trying to connect to the same Host from another WiFi network using Direct connection? If this is the case, then could you please try connecting to this remote Host using the Internet-ID connection method? Here's a step-by-step guide on how to establish the Internet-ID connection.

In case if you're already trying to connect using the Internet-ID connection or in case if you're connecting using the Direct connection (if your remote Host machine is available by its external IP address), please try referring to these troubleshooting guides first:
This one if you're having issues using Internet-ID connection.
Or this one if you're trying to connect to the remote Host machine which is available by its external IP address using Direct connection.

Please let us know if the solutions provided in the troubleshooting guides above did not help and the issue still persists.