Pauline's community posts


Set default printer to Remote Utilities Printer

Pauline, Support (Posts: 2861)
Sep 07, 2020 4:23:55 pm EDT
Hello Glen,

Thank you for your message and sorry for the late reply! It appears we somehow missed your message.

Thank you for your suggestion. I will forward this feature suggestion to our development department for a review, to see if we can implement it in our future update.

Please let us know if you have more questions.

Constant Disconnecting

Pauline, Support (Posts: 2861)
Sep 07, 2020 4:14:09 pm EDT
Hello Max,

Thank you for the provided input!

Afaik, the benefit is basically as an address book, but doesn't do NAT hole punching, so you still need to set up all that as if you weren't using RUT.

You are absolutely right as the RDP mode in Remote Utilities just launches the native Microsoft Remote Desktop Connection client from within Remote Utilities and connects to a remote computer using the RDP protocol itself.

You're not wrong that the online/offline status and version info is poorly implemented.

In addition please note that checking online status for direct connections is disabled by default in order to prevent network congestion. You can enable it in the Connection Properties window -> Security tab. For more information please see this page.
As for the version update - we already plan to improve the Host version check in our future updates. Unfortunately, we cannot provide a specific ETA on this yet.

Please let us know if you have more questions.

Constant Disconnecting

Pauline, Support (Posts: 2861)
Sep 07, 2020 3:43:59 pm EDT
Hello Thomas,

Thank you for your message.

I can RDP into other machines on my LAN without using Remote Utilities, including one that is shown as 'offline' or 'logged on'. To clarify, I am most interested in connecting to other machines via RDP using Remote Utilities, not the Full Control Option which is too laggy and has the same behavior of "connection lost".

Could you please clarify if I'm right I'm assuming that you use the Direct connection method via the Host's external IP address? If this is the case, then just like Max mentioned above, the connection might be displayed as "Offline" because the online status is checked automatically only for Internet-ID connections and not for direct connections by default. In order to turn on automatic online status checks for direct connections, please try enabling the Check online status for direct connections checkbox in the Connection Properties -> Security tab.

I have tried using Direct Connect as well as Internet-ID Connection. The results appear to be the same - cannot access remote machine. From the Viewer, I am able to access 'Remote Settings', but still no remote access via Full Control or RDP, yet, I can access the machine in question using RDP without using Remote Utilities.

Could you please clarify if, in case of connecting using Direct connection, there is a port forwarding rule set up in the router settings on the Host side? This is required to be done in order to directly access a Host which is located behind a router over the Internet. For more information please see this page.
As for using Internet-ID connection, please try referring to this troubleshooting KB page first to see if any of the solutions help to resolve the issue.

I've read previous posts recommending users submit their log. Is that what you need to figure out why this isn't working?

Yes, providing the Host log files might be very helpful in identifying the issue or what might be causing it. Please feel free to send the Host log files to support@remoteutilities.com for examination.
The Host connection logs can be located in the following directory: C:\Program Files (x86)\Remote Utilities - Host\Logs\.

Looking forward to your reply.

2 computers accessing eachother

Pauline, Support (Posts: 2861)
Sep 04, 2020 11:48:50 am EDT
Hello Robert,

I'm glad to hear we were able to help!

Unfortunately, there's no centralized account for Remote Utilities that would store your information, i.e. your address books and settings are stored locally on the viewer machine. However, if you use Viewer on a few different machines, please consider using Portable Viewer instead. Portable Viewer can be stored on a USB disk, so this way you can take it with you anywhere. For more information on the Portable Viewer please see this page: https://www.remoteutilities.com/support/docs/portable-viewer/

Alternatively, you can also set up the address books to sync automatically through a shared resource, such as a Dropbox or OneDrive folder, so it would be available for each of your Viewers. Here's a guide on how to set up the automatic sync through an online folder: https://www.remoteutilities.com/support/docs/sharing-via-dropbox/

Hope that helps.

2 computers accessing eachother

Pauline, Support (Posts: 2861)
Sep 03, 2020 5:39:56 pm EDT
Hello Robert,

So are you saying I need both host and viewer on my home PC and both programs on my laptop in order to use one to remote the other?

Yes, this is correct. In order to connect from your home PC to your laptop and vise versa, you need to install both Host and Viewer on both machines as they work as separate stand-alone modules and are not alternatives for each other. For more information please feel free to refer to this Quick Start Guide: https://www.remoteutilities.com/support/docs/quick-start-guide/

Hope that helps.

2 computers accessing eachother

Pauline, Support (Posts: 2861)
Sep 03, 2020 3:35:06 pm EDT
Hello Robert,

Thank you for your message.

To access the home pc from the laptop do I need to have host and viewer on both computers or can i do it with the viewer on both computers?

In order to access your home PC from the laptop, you need to install Host on your home PC and Viewer - on your laptop. The Viewer is installed on the computer you use to connect to remote machines and the Host is installed on the remote machine itself. Here's a Quick Start Guide that provides some basics on the program and might be helpful to establish a remote connection.

Alternatively, you can also use Portable Viewer that doesn't require installation and is suitable to use if you need to work from multiple computers.

How does this work if I want to throw a 3rd computer in the mix as well like the PC at my mom's house which i would only need a host on I guess since I wouldn't need to access my PC's from her house but if i did want to access my pc how would this work.

In case if you only need to have remote access to this 3rd remote machine, then you only need to install Host or, alternatively, run Agent on this remote machine. However, if you want to access any other computer from this 3rd machine, you have to use Viewer, as the Host module only provides access to the remote machine and cannot be used as an alternative for the Viewer module.

Hope that helps.

Is it possible to connect to specific rdp terminal user by default?

Pauline, Support (Posts: 2861)
Sep 03, 2020 2:36:06 pm EDT
Hello Einfacher,

Thank you for your message.

Unfortunately, it's not possible to select another terminal session to connect to by default, i.e. you still need to be connected to the console session first and have to use the Terminal session switch icon on the Full Control mode toolbar to switch to a specific session.

Please, note that you can only connect to existing terminal sessions. Remote Utilities cannot create terminal sessions for you, i.e. it cannot act as a terminal server itself.

Hope that helps.

Remote Utilities Viewer silent install

Pauline, Support (Posts: 2861)
Sep 02, 2020 2:50:39 pm EDT
Hello Dominik,

Thank you for your message.

Could you please clarify if you mean pre-configuring the multi-monitor view for the remote Host during configuring the custom installation package via the MSI Configurator Tool? If this is the case, then, unfortunately, this cannot be done automatically yet, even though we already have a similar feature in our wish-list and it will be implemented in our future updates. However, meanwhile, the multi-monitor mapping can be set up manually.

Here's what you need to do in order to map your remote monitors to the local ones:
1. In Viewer create 2 different connections to the same remote Host, i.e. using the same IP address or Internet-ID code, but name them all differently, e.g. Monitor 1, Monitor 2, etc.
2. Disable the Tabbed view mode (in the main Viewer window navigate to the Tools tab and select Options, then navigate to the Remote screen tab and disable the Tabbed view checkbox).
3. Connect to the remote Hosts you've previously created on Step 1.
4. Select different monitors for each connection - this can be done by clicking the Remote monitors icon  on the Toolbar in the Full Control and View window:
 - 02 Sep 2020 02:42:18
5. Now you should be able to place the connection windows on your local monitors as desired, so they would match the remote dual monitors.

If you mean something else, please elaborate a bit more on the question.

Hope that helps.

Hosts password lost after upgrade

Pauline, Support (Posts: 2861)
Sep 02, 2020 1:38:27 pm EDT
Hello Loizos,

Thank you for your message.

Could you please clarify which version of Remote Utilities was used before the updating and to which version you've updated to?

In addition, please try restoring your address book manually from a backup. Backup files are store in the following folder: \%AppData%\Roaming\Remote Utilities Files\backups\
For more information on how to restore the address book from a backup, please follow this step-by-step guide: https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup

Please let us know if the problem persists after restoring the address book from a backup file.

Voice chat not working on Windows 10 host computer

Pauline, Support (Posts: 2861)
Sep 01, 2020 5:12:49 pm EDT
Hello Robert,

Thank you for your message.

Please note that despite its name, the Beta version is still a fully functional release as it only contains bug fixes and improvements for the previous Remote Utilities versions. A full list of Release notes is available here.

Alternatively, you can also try using a non-installable Agent and Portable Viewer of the latest 6.12 Beta 2 version first, to see if the issue persists when using the most recent version. We always recommend that our users try updating to the most recent update available as the issue might have already been fixed in the release.

Hope that helps.