Unfortunately, we couldn't reproduce the issue. Could you please clarify if there's any other license key already added to your License Key Storage? If there's no other license key in the storage, could you please record a short video where the issue can be seen and send it to [email protected]?
Is there a way where you can you see your FPS during a connection?
Unfortunately, there is no such feature and we do not plan do implement one.
Also, is it capped at the dropdowns 25 or if you have it on "High" cpu usage will that get you better than 25?
The chosen FPS value only matters if the FPS is chosen as the CPU usage mode. If any other CPU usage mode is chosen, there's no FPS limitation. Generally, FPS values are conditional as it's slightly different from the regular video format and there are special algorithms that pick the right value.
I'm using it with a work machine and trying to get it as responsive as possible.
Is this something installing the display driver will help with?
The monitor driver is used for the blank remote host feature, it doesn't affect the multi-monitor capabilities or the ability to switch between monitors. We recommend installing the monitor driver only if you need the "blank remote screen" feature, that is if you provide remote assistance and need to hide your actions from the person sitting at the remote Host machine. Here's a relatable KB article: https://www.remoteutilities.com/support/kb/what-is-a-monitor-driver/
Please try adjusting the FPS manually. To do this, in the main Viewer window right-click on a remote connection and select Properties. Navigate to the Color and CPU section. Move the slider to the FPS mark first and then select a desired number in the drop-down list: Also, please try referring to this KB article as it might be helpful.
The Viewer module works in trial mode for 30 days. In order to use the program beyond the 30-day trial period, you must register the Viewer with a valid license key. To obtain a free license key please refer to this free license key generator. The license key will be sent to your email address. To register the Viewer with the free license key, please, follow this tutorial. Other program modules such as Host, Agent, and RU Server do not require registration.