Pauline's community posts

Hello Greg,

I'm glad to hear we were able to help and it works for you now!

Please feel free to let us know if you have more questions or need our assistance.

Hello cosmos,

Of course, please feel free to keep using your current installation. Meanwhile, we plan to release an update for RU Server very soon and hopefully we will be able to completely eliminate this issue in the upcoming update.

Please feel free to let us know if you have more questions or need our assistance.

Hello Kolton,

Thank you for your message.

Could you please clarify if you mean that you need to run Remote Utilities from a portable USB drive? If this is the case, you can use Portable Viewer and Agent modules as they do not require installation and can be stored on portable drives.

As an admin, I only can use a PIV card for administrative actions, which the UAC prompts for. I need the remote PC to detect the PIV card that is connected on the viewer PC.

Do you mean that you need the remote Host to detect the PIV card on the Viewer machine as an authentication method, i.e. to only allow connection for a Viewer with the card present and decline the connection for any Viewer machine without the card?

Looking forward to your reply.

Hello Vera,

Thank you for your message.

Could you please let us know the OS of the machine where the issue occurred and if there's any antivirus/firewall software installed on this machine?

Looking forward to your reply.

Hello Sean,

Thank you for your message.

Instead it seems as if it's entirely decentralized where each PC has a unique address, unique password/code, and unique 2FA.

Yes, Remote Utilities is a standalone software. Please note that Remote Utilities does not store any connection-related information, including remote access credentials in the accounts on our website as these accounts are needed for the support (Community Forum and the Ticket System) purpose only.

Additionally, there doesn't seem to be a way to save your configuration or profile so I can login from my Phone or PC to the same set of several PC's.

You can share the same address book across several PCs. However, unfortunately, the mobile Viewer does not support a full-fledged address book yet, so you can only add the connections to the mobile Viewer manually.
Here's a guide on how you can share your address book across Viewers.

Finally, is there really no way to safe the 2FA one time password so that I don't have to re-enter it every single time I connect?

Please note that the 2FA feature utilizes OTP (or One Time Password) which cannot be saved as the authenticator app generates new OTP every time. However, you can save the access credentials for other authentication methods, for example, the Single password.

Here's also a Quick Start Guide that might provide some helpful information, help you to set up your Remote Utilities installation and connect to a remote Host machine.

Hope that helps.

Hello Greg,

Thank you for your message and feature suggestions.

Please note that I've responded to you in another thread you've created earlier to avoid duplication.

Thank you.

Hello Greg,

Thank you for your suggestion.

I will forward the feature suggestion to our development department for a review to see if we can implement it in our future updates.
Meanwhile, we already have some similar features in our wishlist. Namely, a feature that will display a remote Host's idle time in the address book. Unfortunately, we cannot provide any specific ETA on this feature yet.

Please let us know if you have other questions.

Hello Greg,

Thank you for the clarification.

Perhaps, the issue might be caused by the address book file being somehow damaged or corrupted. Could you please try downloading Portable Viewer or using Viewer on some other machine and try adding these two remote connections to see if the issue occurs this way as well? You can also try adding a new address book to the same Viewer as described here and creating connection entries for the same remote Hosts to see if the issue re-occurs.

Looking forward to your reply.

Hello,

Thank you for the suggestion.

I checked on this with my coworkers - we will create a separate guide on updating RU Server, so that it's easier to locate it in our Documentation.

Please let us know if you have other questions.

Hello cosmos,

Thank you for your message.

Our developers are currently looking into the information and log files that Rob had provided regarding the issue. However, please note that similar issue had occurred in the previous version of RU Server (3.1) for some users - this issue was already fixed in the most recent update for RU Server (version 3.2.0.0) which resolved the issue for everyone who has reported it to us before the update was released. Perhaps, in this specific case the issue might be caused by something else.

Meanwhile, you can try updating your current RU Server installation to the most recent version 3.2 - the issue should not occur after the update since it was already fixed in the latest update, but even if it does - we will make sure to assist you in resolving it as fast as possible and you can always temporarily downgrade your RU Server back to the previous version without losing any connections/settings.

The latest version of RU Server 3.2 is available for download on this page.

Hope that helps.