Pauline's community posts

Hello Alan,

Thank you for your message.

This might have been a part of a known issue in the version 7.0.0.1 - we've just released an updated version 7.0.0.2 with a few fixes for bugs/issues found in the previous release. Could you please try updating your Remote Utilities installation and see if this helps to resolve the issue?
The latest 7.0.0.2 version of Remote Utilities is available for download on this page. You can also update your installation via the Self-Update method. Please make sure to update both Viewer and Host/Agent to the same version in order to avoid the version mismatch.

Hope that helps.

Hello everyone,

David, thank you for your input once again.

Marco, as David correctly mentioned - the remote monitor remains blank (i.e. it's blacked out), so the remote user does not see your actions on the remote screen. In the newer versions you can also set up a text that is displayed on the remote screen when it's blanked - you can set it up by selecting the Set text for blank screen... button:

As for the issue - we have the new version 7.0.0.2 scheduled for a release today (Wednesday), so in this case I can suggest that you wait until the release is available on our website, then update both Host and Viewer and see if the issue still persists.

Please let us know if the issue still persists after the update.

Hello Marco,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Could you please let me know if your remote Host is updated to the latest 7.0.0.1 version as well? In addition, try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. Please make sure to restart Host after enabling the feature in order for the changes to be applied.

Please let us know if the issue persists.

Hello Christine,

Thank you for your support! We will be definitely adding more features in the upcoming releases of Viewer for Mac/Linux.

Please let us know if you have more questions.

Hello everyone,

Thank you for your messages.

David and Trent, thank you very much for your input.

There is no icon for starting it anywhere. The service is running. How do I launch the executable?

As David correctly mentioned, the RU Server is running on the background as a system process. However, it's also possible to stop/start the Server from the Windows Start menu as well as launch Administration and Server configuration windows.

Which viewer(s) will work with this server (on the client pc)?

If you mean the self-hosted RU Server then we recommend installing the latest version 3 as it's compatible even with earlier versions of Viewer/Host.
In case if you mean the module installed on the remote machine, then as Trent correctly pointed out, that will be the Host module. Please note that we recommend using the latest version for both Host and Viewer (as of this writing it's 7.0.0.1) in order to avoid the version mismatch.
In addition, perhaps, this Quick Start Guide might provide some helpful information on RU modules and ways to connect to a remote machine.

Please let us know if you have more questions.

Hello William,

Thank you for your clarification.

I'll forward the issue to our developers to see if we can reproduce it and add a fix for it in our future updates. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Kerry,

Yes, of course, the 7.0.0.2 version release is scheduled for tomorrow (Wednesday).

Please let us know if you have more questions.

Hello David,

Thank you for your input.

Dax, could you please let us know if you meant the Auto-ping command in the menu option as David said? If this is the case, then please note that after you enable the Auto-ping feature from the context menu when right-clicking on the connection entry, then you can additionally check if the Auto-ping option is already enabled in the Connection Properties window on the Auto ping tab.

Hope that helps.

Hello Kerry,

Thank you for your message.

Could you please let us know which version of Remote Utilities do you use? In case if you use the latest 7.0.0.1 version, then this might be a part of a known issue that will be fixed in the upcoming version 7.0.0.2 which will be released as soon as possible.
Could you please also let me know if the users who are able to connect to the remote Hosts when the monitor is disconnected use the same version of Remote Utilities?

Looking forward to your reply.

Hello Jan,

Unfortunately, we cannot provide any specific ETA on this feature yet. Sorry for the inconvenience.

And is a roadmap available when which features will be released?

Unfortunately, we do not publish a roadmap, sorry for that. However, our priorities at the moment are Mac/Linux release (stable version for Viewer and then Agent/Host) as well as updating the mobile version with the ability to use a full-fledged address book (not just a list of entries). In fact, our highest priority is multi-platform support. Of course, we'll be adding various minor improvements and fixes as well.

Please let us know if you have other questions.