We need to run "start Host" each time the computer restarts. In the settings for host, it is se t to automatic and is se t to automatic in "services".
This seems like the issue might have been caused by the Host installation files or the Host service being somehow damaged/corrupter (most probably by the firewall software activity). Please note that the Host service must be running on a remote machine in order for the Host to work properly and the service should start automatically by default unless you changed manually.
Before we can proceed to further troubleshooting, please try referring to this KB page to see any of the listed solutions help to resolve the issue. Namely, please additionally double-check the following: 1. When uninstalling Host please make sure to also remove the folder C:\Program Files\Remote Utilities - Host\ and restart your PC before re-installing Host. 2. Please make sure to add the Host's installation folder to your antivirus software exception list as described here. 3. If your remote Host machine is running on Windows 8 or Windows 10, please make sure to disable the Turn on fast startup feature as described in the article linked above.
Please let me know if any of the solutions worked for you or if the issue still persists.
Yes, unfortunately, if you use Agent, then you need to build a custom Agent package in order to update its version. However, we plan to add a feature in our future updates that will allow saving MSI Configurator's settings that were previously used in order to make such updates easier.
Alternatively, if you use the default Agent, it's possible to just re-download the latest version from our download page.
Could you please clarify if you use version 126.96.36.199 of Remote Utilities? If this is the case, then please note that there was a minor issue in version 188.8.131.52 that was causing frequent disconnections. However, we've already fixed the issue and released an updated version 184.108.40.206 with the implemented fix.
The updated 220.127.116.11 version is available for download on this page. You can also use the Automatic update (or self-update) feature. Please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch.
Am I right in assuming that you use Viewer of version 18.104.22.168 and Host of an older version (perhaps, 22.214.171.124 or an older version), i.e. mismatching versions of Remote Utilities? If this is the case, then the issue occurs because starting version 7 the File Transfer protocol has been re-written from the ground up in order to improve the overall speed and performance of the File Transfer mode. This means that the File Transfer mode will only work if Viewer and Host are both version 7.x.x.x. For more information on the updated File Transfer mode please see this blog post.
Could you please let us know if you have any antivirus software installed on the Host machine? In addition, please feel free to send us the Host log for examination. You can send it to [email protected]. Last but not least, please also try referring to this troubleshooting KB article that might provide a helpful solution.
Could you please clarify if you mean Host or Agent? In case if it's Host, you can simply update it using one of the methods described in this tutorial on updating Remote Utilities, i.e. if you'd prefer to use the Self-update method, then creating a new MSI file is not necessary.
In case if you meant Agent, then you can simply create a new Agent package following this tutorial.
I've checked on the issue with our developers - the "iConnectKind" error entries signify that something is modifying the traffic from time to time - for example, it might be your router or some kind of privacy software. Since you're able to connect to your remote Host, please feel free to disregard the entries in the log files.