Pauline's community posts
Portable Viewer - store config in a subdirectory
Hello Pepa,
Thank you for your feature suggestion with such detailed description.
I'll forward your feature request to our development department for a review to see if we can add it to our roadmap and implement in our future updates.
Please let us know if you have other questions.
Thank you for your feature suggestion with such detailed description.
I'll forward your feature request to our development department for a review to see if we can add it to our roadmap and implement in our future updates.
Please let us know if you have other questions.
how can i get Internet ID to program BGinfo?
Hello everyone,
Thank you for your patience.
Boris, thank you for your input on this, we really appreciate it!
Mister X, I've checked with our developers on this and they've confirmed that the Host registry key contains XML encoded as UTF-8. So in this case, Boris's advice should work perfectly.
Hope that helps.
Thank you for your patience.
Boris, thank you for your input on this, we really appreciate it!
Mister X, I've checked with our developers on this and they've confirmed that the Host registry key contains XML encoded as UTF-8. So in this case, Boris's advice should work perfectly.
Hope that helps.
Lost Protection Host password
Hello Bertrand,
Thank you for your message.
Could you please let me know if you've tried to completely uninstall Host as described in this full uninstallation tutorial? Namely, after uninstalling Host, please also try deleting the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ and the C:\Program Files (x86)\Remote Utilities - Host\ folder - this should completely wipe out any traces of the previous installation.
In addition, if you use a custom MSI installation package to re-install Host, please make sure to create a new custom installer or try installing Host from a vanilla installer that you can download on our website, as the old installation package might include the Settings protection password.
Hope that helps.
Thank you for your message.
Could you please let me know if you've tried to completely uninstall Host as described in this full uninstallation tutorial? Namely, after uninstalling Host, please also try deleting the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ and the C:\Program Files (x86)\Remote Utilities - Host\ folder - this should completely wipe out any traces of the previous installation.
In addition, if you use a custom MSI installation package to re-install Host, please make sure to create a new custom installer or try installing Host from a vanilla installer that you can download on our website, as the old installation package might include the Settings protection password.
Hope that helps.
Connection data being lost ( address book )
Hello Aitch,
Thank you for your message.
The issue might be occurring if the Viewer installation folder or the address book file was somehow damaged or corrupted (perhaps, by some antivirus software).
Please try completely uninstalling Viewer as described in this full uninstallation guide.
Before uninstalling Viewer completely please copy your address book from an automatic backup as described in this guide. Automatic daily backups of your address books are enabled by default when you install Viewer and are located in this folder: C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\.
After you've uninstalled Viewer completely, please try re-installing it once again from scratch, but this time I recommend that you also add the Viewer installation folder to your antivirus/firewall software exception list as described here.
Hope that helps.
Thank you for your message.
The issue might be occurring if the Viewer installation folder or the address book file was somehow damaged or corrupted (perhaps, by some antivirus software).
Please try completely uninstalling Viewer as described in this full uninstallation guide.
Before uninstalling Viewer completely please copy your address book from an automatic backup as described in this guide. Automatic daily backups of your address books are enabled by default when you install Viewer and are located in this folder: C:\Users\user_name\AppData\Roaming\Remote Utilities Files\backups\.
After you've uninstalled Viewer completely, please try re-installing it once again from scratch, but this time I recommend that you also add the Viewer installation folder to your antivirus/firewall software exception list as described here.
Hope that helps.
Site does not generate correct RSS feeds?
Host and Agent availability for Linux and Mac
Hello Brad,
Thank you for your message.
For now we plan to release Host/Agent for Mac/Linux only. However, we might add additional support for arm based OSs some time later. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.
Please let us know if you have other questions.
Thank you for your message.
For now we plan to release Host/Agent for Mac/Linux only. However, we might add additional support for arm based OSs some time later. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.
Please let us know if you have other questions.
Connection blocked
Hello Maro,
Thank you for the clarification.
Alternatively, you still can refer to the hotel's IT department and ask them to check if they're blocking any of the required ports or access to Remote Utilities.
Hope that helps.
Thank you for the clarification.
Yes, you can definitely try configuring your custom self-hosted RU Server - this way, regardless of what is blocked on the hotel's perimeter - access to our servers, or ports used by RU), you should be able to access your own server or use your custom port values. Here's a guide on setting up the relay RU Server that might be helpful. In addition, please make sure that your Server is accessible directly from the outside. Here's a guide on making the RU Server accessible.Any ideas or workarounds besides contacting the hotel's IT? What if I install a RU server on my home network and configuring it with different ports?
Alternatively, you still can refer to the hotel's IT department and ask them to check if they're blocking any of the required ports or access to Remote Utilities.
Hope that helps.
Licencia remote utilities mini
Hello Javier,
Thank you for your message.
When navigating to the License Upgrade Form, please try uploading your license key to the uploading form or pasting your key directly to the text field as shown on the screenshot below (i.e. please do not enable the "I don't have a license key" checkbox):

After pasting your license key, click "Next" - this will take you to the next step, so you'll be able to receive your upgraded license key.
If you still have any issues with upgrading your license key, please feel free to send us the key in the ticket (#4115) that you've previously created, so we can upgrade the key for you. Your tickets are available here.
Please let me know if you have more questions.
Thank you for your message.
When navigating to the License Upgrade Form, please try uploading your license key to the uploading form or pasting your key directly to the text field as shown on the screenshot below (i.e. please do not enable the "I don't have a license key" checkbox):
After pasting your license key, click "Next" - this will take you to the next step, so you'll be able to receive your upgraded license key.
If you still have any issues with upgrading your license key, please feel free to send us the key in the ticket (#4115) that you've previously created, so we can upgrade the key for you. Your tickets are available here.
Please let me know if you have more questions.
General Address Book
Hello Adam,
Thank you for your patience.
I've checked with our developers on your questions and they've provided me with the following information: the access permissions for the folder should be the same as for the user who runs Viewer, i.e. this user should have permissions for writing to the folder set to "Allow". In addition, the Viewer should be located on a local directory instead of a shared folder or UNC path.
As for your questions regarding the AD please refer to the following Documentation pages:
This one regarding the MSI packages.
And this one regarding the AD policies.
As for the logging - Remote Utilities provides installation and connection log files. For more information on logging provided by Remote Utilities please see this page.
Thank you.
Thank you for your patience.
I've checked with our developers on your questions and they've provided me with the following information: the access permissions for the folder should be the same as for the user who runs Viewer, i.e. this user should have permissions for writing to the folder set to "Allow". In addition, the Viewer should be located on a local directory instead of a shared folder or UNC path.
As for your questions regarding the AD please refer to the following Documentation pages:
This one regarding the MSI packages.
And this one regarding the AD policies.
As for the logging - Remote Utilities provides installation and connection log files. For more information on logging provided by Remote Utilities please see this page.
Thank you for your kind words. Please note, that Remote Utilities do not have any types of subscription - our technical support is free of charge and is available for all users, including those who use Free license. However, please also note that Remote Utilities is provided on "as is" basis, therefore, I understand your situation and I'm very sorry for the inconvenience, but unfortunately, we cannot assist with system administration issues. Our full Support Policy is available here. Sorry for the inconvenience once again.Your software is quite good in its current form, however if there is an ongoing subscription, support is typically expected. I understand I am not a paying customer, yet.
Thank you.
Blank host screen feature does not work
Hello Kaelyn,
Thank you for your patience.
Yesterday we've released an update for Remote Utilities - version 7.0.1.0 where we implemented a number of fixes. Could you please try updating your installation to the latest version 7.0.1.0 and see if the issue with the screen blanking still persists?
The latest version 7.0.1.0 is available for download on this page. Alternatively, you can update your installation using the Self-Update feature. When updating, please make sure to update both Host and Viewer to the same version.
Please let me know if the issue persists after the update.
Thank you for your patience.
Yesterday we've released an update for Remote Utilities - version 7.0.1.0 where we implemented a number of fixes. Could you please try updating your installation to the latest version 7.0.1.0 and see if the issue with the screen blanking still persists?
The latest version 7.0.1.0 is available for download on this page. Alternatively, you can update your installation using the Self-Update feature. When updating, please make sure to update both Host and Viewer to the same version.
Please let me know if the issue persists after the update.