Pauline's community posts

Hello Donn,

Thank you for the clarification.

I'll forward this information to our developers once again.

I'll get back to you with an update on the issue shortly.

Hello Joseph,

We've received you emails, thank you for the provided log files.

I've examined the files but couldn't find anything that could be pointing to what's causing the issue, so I will forward the issue to our developers and ask for their input on this.

I'll get back to you with an update from them shortly.

Hello Nijel,

Thank you for your message.

I will forward this information to our development department to see if we can reproduce it. I will additionally check with them regarding the address books automatic backup as well.

I'll keep you updated on this issue.

Hello everyone,

I apologize for the delay on this.

This is to inform you that we've uploaded an updated version 1.0.8.q Beta 8 of Viewer for Linux. Indeed, the Mac version was uploaded a little earlier.
Please note that on the Download page for Viewer for Linux you can now download two versions: .deb package that is suitable for Ubuntu, Debian, Mint and other similar Linux builds and the general .gz binary installation package that is suitable for any Linux builds.
This version's free period is extended till June 1, 2021.

Please let us know if you have any questions.

Hello everyone,

I apologize for the delay on this.

This is to inform you that we've uploaded an updated version 1.0.8.q Beta 8 of Viewer for Linux. Indeed, the Mac version was uploaded a little earlier.
Please note that on the Download page for Viewer for Linux you can now download two versions: .deb package that is suitable for Ubuntu, Debian, Mint and other similar Linux builds and the general .gz binary installation package that is suitable for any Linux builds.
This version's free period is extended till June 1, 2021.

Please let us know if you have any questions.

Hello,

Thank you for the provided log.

It seems like the issue might have been caused by ESET's activity as their antivirus currently detects and removes our custom Host/Agent packages by blocking our current signature. Here's a related thread on this. We're currently discussing this with the ESET team in order to resolve the issue as soon as possible.

In order to confirm the above, please try using a vanilla MSI Host package downloaded from our website, specify it as your MSI package in the Remote Install Tool and see if remote Host is updated properly this way.

Please let me know if this worked for you.

Hello Donn,

Thank you for your patience.

Could you please let me know what authentication method do you use when connecting to the remote Hosts where the issue with the blank Task Manager window occurs? Is it the same method for both Hosts?

Looking forward to your reply.

Hello Boris,

Thank you for your patience.

I've checked on the issue with our developers - since the issue still persists in some cases, we will be implementing additional fixes in order to completely eliminate the issue. The fix for this issue should be implemented in our next update which we will release very soon (unfortunately, I cannot provide you a specific ETA on this update yet).

I'll keep you updated on this and will let you know once we release an update with an implemented fix for this issue.

Hello,

Thank you for your message.

A similar issue occurred earlier in version 7.0.0.1 of Remote Utilities but it was already fixed in the subsequent update for version 7.0.0.2. Please see our Release Notes for more information.
Please make sure that you use both Viewer and Agent of the latest version available (version 7.0.0.3 as of this writing), as the version mismatch might lead to performance issues or some features not working.

Another question: As I can see in free version I can start unlimited spontaneous support session, as long I have only 10 remotes in my address book at the same time. Am I correct?

Our free license allows you to add up to 10 remote computers in your Viewer address book, so you can connect to these 10 Hosts from your Viewer at the same time. For more information on the Free License please refer to this page.

Hope that helps.

Hello Jose,

Thank you for the provided log files.

I've examined the log file but haven't noticed anything that could point to what's causing the issue. Could you please additionally provide us Viewer connection log file and Server connection log? You can send the logs to the same email address [email protected] and I'll forward all three log files to our development department for a review.

Looking forward to your reply.