The issue might be caused by the Viewer configuration file being somehow corrupted (for example, by some firewall/antivirus software activity). Please, try the following: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 3. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. 4. Run the Viewer, try registering it with your license key again and see if this helped to resolve the issue.
In addition, please try updating your Remote Utilities installation to the latest 126.96.36.199 version - we've fixed a small bug related to the license key storage. For more information please see our Release Notes. You can update your installation via the Self-Update feature.
Could you please let us know what exactly view modes do you use? In addition, in case if you use Remote Utilities of version 188.8.131.52 or an older version, please try updating to the latest 184.108.40.206 version and see if this helps to resolve the issue with your remote screen scaling - starting version 7 we've added support for high DPI resolutions.
The latest version 220.127.116.11 is available for download on this page. You can also update your Remote Utilities installation via the Self-Update feature. When updating please make sure to update both Host and Viewer to the same version as the version mismatch might lead to performance issues or some features not working.
We've tried reproducing the issue today, but, unfortunately, couldn't reproduce it - Agent configured via the MSI Configurator Tool in the latest version of Viewer (18.104.22.168) can connect to a self-hosted RU Server and displays status "Ready for connection". Could you please let us know what exact options do you choose on each step of the configuration process, starting Step 3 - Advanced options? You can take screenshots of the configurator window and send them to us to [email protected] once again.
Could you please try pressing any key on your keyboard when the connection is stuck on the "digital map" window and see if it's possible to establish a connection this way? If this does not work as well, please feel free to send us the Host logs for examination. You can send the log files to [email protected] or create a ticket and submit the logs there.
This is a known issue that occurred in versions 22.214.171.124-126.96.36.199 but was already fixed in the latest version 188.8.131.52. Please try updating your Viewer to the latest version 184.108.40.206 as well and see if this helps to resolve the issue. You can update Viewer via the Self-Update feature.
I've just tried configuring a custom Agent package using the MSI Configuration Tool in Viewer version 220.127.116.11 and it works as expected. Do you use custom port values as a communication port set on your RU Server or do you use default port value (i.e. 5655)? If possible, you can send us the following files that Agent saves on the computer at first run: 1. Content of the following folder: C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\ 2. Agent's registry key: Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities You can send the files to [email protected], I will forward them to our development department for examination.