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Conrad Sallian's community posts

cant send test email

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2019 11:05:49 am EST

Hello Erede,

where can i download the old version which didn't request SMTP configuration?

You can download older versions from here. However, if you are a free license user you won't be able to use the "Send via email" feature the old way (you won't pass  email whitelisting stage). You will have to update to 6.10 and use SMTP anyway.

See more information in this blog post.

even i don't use 2-factor authentication, so how can i allow RU to use my Gmail account ?

You should enable less secure apps access your access. Please, refer to this help page https://support.google.com/accounts/answer/6010255?hl=en

Hope that helps.

adding connections directly to the viewer

Conrad Sallian, Support (Posts: 2979)

Jan 06, 2019 10:04:09 am EST

Hello Erede,

Remote Utilities is stand alone software, it isn't a web service with a web account. The Host cannot "send the Internet-ID to the Viewer" because the Host wouldn't know where the Viewer is.

Remote Connection Window is Very Small

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2019 5:54:25 am EST

Hello Amy,

Thank you for your message.

Does the maximize window button work? I mean the second screenshot with the Full Control window.

Android 9

Conrad Sallian, Support (Posts: 2979)

Jan 05, 2019 5:21:38 am EST

Hello Steven,

Could you please try connecting via our public (default) server and see if connection works. Besides, it would help if you send us the connection logs. You can send them to support@remote-utilities.com.

Can't upgrade support from 'basic' - need to raise a ticket

Conrad Sallian, Support (Posts: 2979)

Jan 04, 2019 3:48:30 pm EST

Hello Mike,

Thanks! I wish you too a Happy New Year!

What has changed? Anything else I need to do at this end to ensure continued operation?

Starting version 6.10 the only available option to send emails will be to specify SMTP server settings. Here is more information https://www.remoteutilities.com/about/blog/Remote_Utilities/version-6.10/

Let me know if you have any questions.

Can't upgrade support from 'basic' - need to raise a ticket

Conrad Sallian, Support (Posts: 2979)

Jan 04, 2019 2:17:58 pm EST

Hello Mike,

I've tried to upgrade our paid V6 licence to whatever it is now but it is rejected?

Looks like a glitch. I manually set your account to Pro. Now you should be able to create tickets.

The reason I am needing a ticket is we can't seem to whitelist our email address for the RUT install email.

The email address you are trying to whitelist is s******@n2nets.com , correct? I've just whitelisted it too.

Let me know if you need further assistance.

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2979)

Jan 04, 2019 10:44:07 am EST

Hello Keith,

Another question - did you change your cursor settings in Windows (on the Host computer) from Windows defaults to something else?

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2979)

Jan 04, 2019 9:27:20 am EST

Hello Keith,

Thank you for your message. Could you tell us the name of the application on the remote Host where the input field is located?

Android 9

Conrad Sallian, Support (Posts: 2979)

Jan 04, 2019 5:50:49 am EST

Hello Steven,

Thank you for the information. We will test it out and see if we can reproduce the issue and possibly add the necessary fixes to the mobile client.

Keyboard not showing

Conrad Sallian, Support (Posts: 2979)

Jan 03, 2019 11:57:40 am EST

Hi Corey,

Unfortunately, we couldn't reproduce the issue. The iOS app works as normal and the keyboard is showing.

Could you please check with the AppStore that you have the latest Remote Utilities version installed.
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