Conrad Sallian's community posts

Hello Thomas,

The difference between these two modes has to do with how screen capture is processed deep inside the operating system. Windows 8, 8.1 and Windows 10 require certain modifications to the mechanism. On the surface this difference just manifests itself in that check box that the user can check or uncheck to resolve problems with screen capture.

In most cases you should leave this checkbox the default (i.e. unchecked).

Hello Levi,

Could you please try installing the Host with the "Integrate with firewall" checkbox unchecked and tell us the result.

Thanks.

Hello Brian,

Thank you for your questions.

a) there's no launch icon anywhere - how do I launch it?

The Host runs as a system service and the default setting is to auto-start with Windows. You can tell if the Host is running by its icon in the system tray area (where the clock is).

That said, the Host can still be set to start manually. Please, refer to this page for more information.

b) it didn't tell me, or ask me, what the Internet Id is.

You need to enable the Internet-ID in the host settings and then copy it to the Viewer to use as the address of the remote computer. This guide will help you set up an Internet-ID connection https://www.remoteutilities.com/support/docs/connecting-over-the-internet/

Hello Rod,

Thank you for your message.

Bypassing a firewall doesn't mean that it's dangerous. Remote connection between RU Viewer and RU Host is always encrypted regardless of connection type used be it direct connection or Internet-ID connection. Here is more information about Remote Utilities security.

That said, Internet-ID connection simply removes the hassle of opening a port in your firewall settings which would be necessary if you decided to use direct connection. It may even be considered more secure (in terms of open ports) than direct connection since it doesn't require opening a port and creating a firewall rule.

Let me know if you  have other questions.

Hi Jeff,

We are glad you like the software! Don't hesitate to submit another post if you ever need any help.

Thanks.

Hello Marc,

Yes, of course, you can deploy RU Server on any Windows machine including on a remote VPS. You can also install the Host in order to be able to remotely connect to that machine and manage your server.

Let us know if you have other questions.

Hi Jeff,

Thank you for your message.

Address book encryption is available already https://www.remoteutilities.com/support/docs/encrypting-address-books/ . This also works in portable Viewer.

Hope that helps.

Hello Robert,

You can copy the entire server configuration and settings by following tutorials on this page https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Hope that helps.

Hello Karel,

We didn't receive an email, unfortunately. Since you already are a Pro user with the appropriate support status could you create a ticket and submit the files by attaching them to the ticket?

On another note, please try adding the server's installation directory to your antivirus software exceptions list just in case.

Looking forward to receiving the address book files for examination.

Hi Karel,

Of course, this should be fixed once we find the root cause. The fact that we cannot reproduce it in our environment means that this problem manifests itself only in certain conditions, that's why your help would be appreciated.

Thanks.