Conrad Sallian's community posts

Android 9

Conrad Sallian, Support (Posts: 2953)

Jan 05, 2019 5:21:38 am EST

Hello Steven,

Could you please try connecting via our public (default) server and see if connection works. Besides, it would help if you send us the connection logs. You can send them to [email protected].

Can't upgrade support from 'basic' - need to raise a ticket

Conrad Sallian, Support (Posts: 2953)

Jan 04, 2019 3:48:30 pm EST

Hello Mike,

Thanks! I wish you too a Happy New Year!

What has changed? Anything else I need to do at this end to ensure continued operation?

Starting version 6.10 the only available option to send emails will be to specify SMTP server settings. Here is more information https://www.remoteutilities.com/about/blog/Remote_Utilities/version-6.10/

Let me know if you have any questions.

Can't upgrade support from 'basic' - need to raise a ticket

Conrad Sallian, Support (Posts: 2953)

Jan 04, 2019 2:17:58 pm EST

Hello Mike,

I've tried to upgrade our paid V6 licence to whatever it is now but it is rejected?

Looks like a glitch. I manually set your account to Pro. Now you should be able to create tickets.

The reason I am needing a ticket is we can't seem to whitelist our email address for the RUT install email.

The email address you are trying to whitelist is s******@n2nets.com , correct? I've just whitelisted it too.

Let me know if you need further assistance.

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2953)

Jan 04, 2019 10:44:07 am EST

Hello Keith,

Another question - did you change your cursor settings in Windows (on the Host computer) from Windows defaults to something else?

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2953)

Jan 04, 2019 9:27:20 am EST

Hello Keith,

Thank you for your message. Could you tell us the name of the application on the remote Host where the input field is located?

Android 9

Conrad Sallian, Support (Posts: 2953)

Jan 04, 2019 5:50:49 am EST

Hello Steven,

Thank you for the information. We will test it out and see if we can reproduce the issue and possibly add the necessary fixes to the mobile client.

Keyboard not showing

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2019 11:57:40 am EST

Hi Corey,

Unfortunately, we couldn't reproduce the issue. The iOS app works as normal and the keyboard is showing.

Could you please check with the AppStore that you have the latest Remote Utilities version installed.

Cannot upgrade viewer to 6.10.3.0

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2019 11:54:11 am EST

Hi Frank,

Perhaps, the computer where you are installing the Viewer has issues with msiexec, that's why although the update file is downloaded properly the installation itself cannot finish.

I recommend that you completely uninstall the Viewer, then download the Viewer installer and manually run the installation.

Hope that helps.

Cannot upgrade viewer to 6.10.3.0

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2019 10:17:06 am EST

Hello Frank,

Thank you for your message.

Is your report referring to installing Viewer or Host?

Android App Address Book

Conrad Sallian, Support (Posts: 2953)

Jan 03, 2019 7:27:20 am EST

Hello Steven,

This is what we are currently working on . It may take a few months before the release can be made. Sorry for the delay.
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