Conrad Sallian's community posts

Successfully ruined the program, GJ, WP

Conrad Sallian, Support (Posts: 2953)

Jan 08, 2019 4:46:15 am EST

Hello Petar,

Could you please tell us what happened? Perhaps, we can assist.

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2019 6:50:47 am EST

Hello Keith,

There is a possible workaround - please, try enabling "Use legacy capture mode" in the Host settings. You might need to restart the Host after that.

- 07 Jan 2019 06:50:41

Android 9

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2019 6:47:02 am EST

And another question - did you enable the new PIN feature in the server settings?

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2019 6:44:48 am EST

Hello Keith,

Thank you for the details. We will test this and I will get back to you soon.

Android 9

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2019 6:34:33 am EST

Steven,

Could you please double check that the port you use (5144) is added in server configuration settings as communication port?

Android 9

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2019 6:31:29 am EST

Hello Steven,

Thanks for the information. We'll examine the log and get back to you soon.

Can't log on to remote computer when on different WiFi

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2019 6:29:22 am EST

Hello Jake,

You should use Internet-ID connection in order to connect between different networks. Perhaps, you used direct connection instead which won't work in this case.

On another note, I highly recommend that you update to 6.10.3.0.

cant send test email

Conrad Sallian, Support (Posts: 2953)

Jan 06, 2019 11:05:49 am EST

Hello Erede,

where can i download the old version which didn't request SMTP configuration?

You can download older versions from here. However, if you are a free license user you won't be able to use the "Send via email" feature the old way (you won't pass  email whitelisting stage). You will have to update to 6.10 and use SMTP anyway.

See more information in this blog post.

even i don't use 2-factor authentication, so how can i allow RU to use my Gmail account ?

You should enable less secure apps access your access. Please, refer to this help page https://support.google.com/accounts/answer/6010255?hl=en

Hope that helps.

adding connections directly to the viewer

Conrad Sallian, Support (Posts: 2953)

Jan 06, 2019 10:04:09 am EST

Hello Erede,

Remote Utilities is stand alone software, it isn't a web service with a web account. The Host cannot "send the Internet-ID to the Viewer" because the Host wouldn't know where the Viewer is.

Remote Connection Window is Very Small

Conrad Sallian, Support (Posts: 2953)

Jan 05, 2019 5:54:25 am EST

Hello Amy,

Thank you for your message.

Does the maximize window button work? I mean the second screenshot with the Full Control window.
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