New Beta Release! Experience the latest features in our new beta version. Join the beta testing now! (X) Dismiss

Conrad Sallian's community posts

Keyboard input issues after viewer 6.9.4

Conrad Sallian, Support (Posts: 2979)

Jan 08, 2019 1:09:52 pm EST

Hello Vasilis,

We included an option to switch to the old method in connection properties. See the checkbox  "Use legacy keyboard input model":

- 08 Jan 2019 01:09:40

Hope that helps.

Access Local Drive Files from Remote Desktop Session

Conrad Sallian, Support (Posts: 2979)

Jan 08, 2019 1:07:23 pm EST

Hello Mark,

Thank you for your message.

Sorry, but there is no such feature and no plans to add it. Instead, there is a file transfer mode.

Android 9

Conrad Sallian, Support (Posts: 2979)

Jan 08, 2019 1:06:17 pm EST

Hello Steven,

Unfortunately, the PIN feature isn't supported yet on the mobile client side. We will definitely include it in the update mobile client when it is released.

Successfully ruined the program, GJ, WP

Conrad Sallian, Support (Posts: 2979)

Jan 08, 2019 4:46:15 am EST

Hello Petar,

Could you please tell us what happened? Perhaps, we can assist.

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2019 6:50:47 am EST

Hello Keith,

There is a possible workaround - please, try enabling "Use legacy capture mode" in the Host settings. You might need to restart the Host after that.

- 07 Jan 2019 06:50:41

Android 9

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2019 6:47:02 am EST

And another question - did you enable the new PIN feature in the server settings?

black block for cursor image in viewer

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2019 6:44:48 am EST

Hello Keith,

Thank you for the details. We will test this and I will get back to you soon.

Android 9

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2019 6:34:33 am EST

Steven,

Could you please double check that the port you use (5144) is added in server configuration settings as communication port?

Android 9

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2019 6:31:29 am EST

Hello Steven,

Thanks for the information. We'll examine the log and get back to you soon.

Can't log on to remote computer when on different WiFi

Conrad Sallian, Support (Posts: 2979)

Jan 07, 2019 6:29:22 am EST

Hello Jake,

You should use Internet-ID connection in order to connect between different networks. Perhaps, you used direct connection instead which won't work in this case.

On another note, I highly recommend that you update to 6.10.3.0.
Page:
Go to last message

This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.