Conrad Sallian's community posts

Hello Moz,

Thank you for your message.

If you want to remote control an Android device, unfortunately it isn't possible with Remote Utilities. You can only control a remote computer (PC) as of now.

Let me know if you have other questions.

Hi Stéphane ,

You are absolutely right when you say that this feature would help manage lots of connections. Actually we do have some thoughts how to best implement it as my colleagues from the development has just confirmed. We will do our best to implement that in the future.

Hello Matthew,

Sorry for the late reply. This happened to be a bug. Now the development team has fixed it and the fix will be applied in the very next program update.

Let me know if you have other questions.

Hi Stéphane,

Thank you for your message.

This is a tough question, to be honest. Saving Windows credentials on the Viewer side might not be a good idea from the security viewpoint. Yet we will discuss this suggestion with our development again.

Hi David,

With regards to existing Host installations you can use the "/dispuninstall" command line parameter. Here is more information https://www.remoteutilities.com/support/docs/host-parameters/

Thanks.

Hi David,

Removing the driver from your package fixed the issue. Is that correct?

Looking forward to your reply.

Hi Matthew,

Thank you for your message.

1. The list actually does show connections and folders (and connections within folders) in their alphabetical order.



2. I will forward this request to our development.

Let me know if you have other questions.

Hello Mihir,

Thank you for your message.

You can locate the Host connection logs here "C:\Program Files (x86)\Remote Utilities - Host\Logs\". Agent logs are stored here "C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\".

If you locate the Internet-ID code used during remote connection you can contact the police and ask them to investigate. If the connection was made through the servers hosted by us (you can tell that from the logs) we can try looking up the originating IP address in our server logs.

Please, note that we can only disclose this originating IP address to the police or other authorities and only by their official request (warrant). See our privacy policy.

Hope that helps.

Hello Ivan,

We will be happy to help. You are a commercial license user, right? Could you please send us your license key to support@remoteutilities.com along with email address that you use for sending Host emails, and we will check that.

Please, note that starting version 6.10 there's no longer mail sending via our serves. Instead, users should embed their own SMTP server settings into the Host package. Here is more information https://www.remoteutilities.com/about/blog/Remote_Utilities/version-6.10/

Thanks.

Hi Alan,

I switched your account from using social authorization to using internal (site) authorization. Please, try entering your login and password again as you did earlier. This time it should work. If it doesn't , please let me know.

Thanks.