Conrad Sallian's community posts

Hello Jim,

Sorry for the late reply. Yes, there is a toolbar in the Full Control mode. By the way, we are going to make it more modern and prominent quite soon.

Let us know if you have other questions. Thanks.

Hi Aaron,

20-30 seconds is too much even for the worst possible Internet connection like 3G or gprs, not to say a regular broadband connection. The reason for the problem is not in connectivity, but most likely in hardware/software/drivers on the target (Host) computer.

What graphics card do you use on the remote Host? What is the operating system? Also, please check if the graphics card driver is updated to the most recent version.

Hello Moz,

Thank you for your message.

If you want to remote control an Android device, unfortunately it isn't possible with Remote Utilities. You can only control a remote computer (PC) as of now.

Let me know if you have other questions.

Hi Stéphane ,

You are absolutely right when you say that this feature would help manage lots of connections. Actually we do have some thoughts how to best implement it as my colleagues from the development has just confirmed. We will do our best to implement that in the future.

Hello Matthew,

Sorry for the late reply. This happened to be a bug. Now the development team has fixed it and the fix will be applied in the very next program update.

Let me know if you have other questions.

Hi Stéphane,

Thank you for your message.

This is a tough question, to be honest. Saving Windows credentials on the Viewer side might not be a good idea from the security viewpoint. Yet we will discuss this suggestion with our development again.

Hi David,

With regards to existing Host installations you can use the "/dispuninstall" command line parameter. Here is more information https://www.remoteutilities.com/support/docs/host-parameters/

Thanks.

Hi David,

Removing the driver from your package fixed the issue. Is that correct?

Looking forward to your reply.

Hi Matthew,

Thank you for your message.

1. The list actually does show connections and folders (and connections within folders) in their alphabetical order.



2. I will forward this request to our development.

Let me know if you have other questions.

Hello Mihir,

Thank you for your message.

You can locate the Host connection logs here "C:\Program Files (x86)\Remote Utilities - Host\Logs\". Agent logs are stored here "C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\".

If you locate the Internet-ID code used during remote connection you can contact the police and ask them to investigate. If the connection was made through the servers hosted by us (you can tell that from the logs) we can try looking up the originating IP address in our server logs.

Please, note that we can only disclose this originating IP address to the police or other authorities and only by their official request (warrant). See our privacy policy.

Hope that helps.