Conrad Sallian's community posts

Bug: Server2.7 (64-bit) installs in 32-bit program folder

Conrad Sallian, Support (Posts: 2953)

Jan 09, 2019 9:06:33 am EST

Hi Gustav,

Actually, for the system and for program functionality there isn't much difference where you install it. It's only about conventions. Feel free to choose the "Program Files" folder if that works for you.

File transfer constantly fails to change directories and windows size

Conrad Sallian, Support (Posts: 2953)

Jan 09, 2019 6:59:15 am EST

Lou Smith wrote:

Slow or repeated failure to open drives and folders, just like it's been doing for years.

This is one of our current priorities now. We will do our best to re-write this module as soon as possible.

Bug: Server2.7 (64-bit) installs in 32-bit program folder

Conrad Sallian, Support (Posts: 2953)

Jan 09, 2019 6:56:21 am EST

Hello Gustav,

This is not a bug. We have deliberately kept the status quo. During "transitional" period (it's only in the recent version that RU server became 64-bit only after all) there may be some compatibility issues during data migration from previous versions.

File Transfer and Mapped Drives

Conrad Sallian, Support (Posts: 2953)

Jan 09, 2019 5:44:23 am EST

Hello Basil,

Do you open a mapped drive on the local or remote PC?

File transfer constantly fails to change directories and windows size

Conrad Sallian, Support (Posts: 2953)

Jan 09, 2019 5:30:49 am EST

Hello Lou,

Do you mean the slow opening of remote directories in the File Transfer mode or something else?

Looking forward to your reply.

Remote Utilities not showing remote screen

Conrad Sallian, Support (Posts: 2953)

Jan 08, 2019 1:21:22 pm EST

Hello Jason,

You need to look in the Host look and see what it says. It looks like there may be connectivity errors there. Here is how locate the log https://www.remoteutilities.com/support/docs/host-log/

Keyboard input issues after viewer 6.9.4

Conrad Sallian, Support (Posts: 2953)

Jan 08, 2019 1:19:17 pm EST

Hi Vasilis,

But will this option stay in future releases?

Yes, certainly.

Keyboard input issues after viewer 6.9.4

Conrad Sallian, Support (Posts: 2953)

Jan 08, 2019 1:09:52 pm EST

Hello Vasilis,

We included an option to switch to the old method in connection properties. See the checkbox  "Use legacy keyboard input model":

- 08 Jan 2019 01:09:40

Hope that helps.

Access Local Drive Files from Remote Desktop Session

Conrad Sallian, Support (Posts: 2953)

Jan 08, 2019 1:07:23 pm EST

Hello Mark,

Thank you for your message.

Sorry, but there is no such feature and no plans to add it. Instead, there is a file transfer mode.

Android 9

Conrad Sallian, Support (Posts: 2953)

Jan 08, 2019 1:06:17 pm EST

Hello Steven,

Unfortunately, the PIN feature isn't supported yet on the mobile client side. We will definitely include it in the update mobile client when it is released.
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