Conrad Sallian's community posts

Hello Richard,

Thank you for your message.

In order to help you we need to examine the Host log. You can find the Host log here https://www.remoteutilities.com/support/docs/logging/ . If there are connectivity issues the Host log may show them.

You can send the logs to support@remoteutilities.com to keep privacy.

Hello Richard,

Thank you for your message. Please, let us know your email address and we will check our logs. You can send your email address to us directly at support@remoteutilities.com .

Hello Robert,

What about setting "Allow after timeout" instead of "Deny after timeout". Set the timeout to, say, 30 seconds. If there is a user on the remote end they will surely see the prompt and have enough time to react. If not, then after the 30 seconds you will get connected automatically.

Hi Aaron,

I forwarded this issue to our development to see if they can suggest a solution. I will keep you updated.

Hello Massimo,

Thank you for your message.

Do you use Host or Agent on the remote computer. You can see the difference between them in this section:

https://www.remoteutilities.com/support/docs/about-remote-utilities/

Please, note that by default the Agent won't allow you to perform admin-level tasks on the remote computer. You should restart Agent as administrator for that. Alternatively, you can use Host.

Let me know if you have any questions.

Hi Jim,

Yes, of course hiding the toolbar option will still be there :)

Hello James,

We will forward your request to our development. Thank you! And sorry for the inconvenience.

Hello Robert,

Thank you for your message.

Try enabling the checkbox "Ask only if user logged on" in the Confirmation tab of the Settings dialog. This way user's confirmation will only be required if the user is logged on in Windows. In other cases, e.g. when you have just restarted the PC the confirmation will not be required.

Hope that helps.

Hello Jim,

Sorry for the late reply. Yes, there is a toolbar in the Full Control mode. By the way, we are going to make it more modern and prominent quite soon.

Let us know if you have other questions. Thanks.

Hi Aaron,

20-30 seconds is too much even for the worst possible Internet connection like 3G or gprs, not to say a regular broadband connection. The reason for the problem is not in connectivity, but most likely in hardware/software/drivers on the target (Host) computer.

What graphics card do you use on the remote Host? What is the operating system? Also, please check if the graphics card driver is updated to the most recent version.