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Printing blank pages

Conrad, Support (Posts: 2241)

Jul 13, 2017 12:26:32 pm EDT

Hi Kenny,

When printing, do you see the page preview in this window - see screenshot ?

Looking forward to your reply.

Printing blank pages

Conrad, Support (Posts: 2241)

Jul 13, 2017 8:57:10 am EDT

Hello,

Thank you for your post!

I forwarded this question to our developers to see if they can provide any input. I'll get back to you soon with an answer.

Shading/Redraw Changes?

Conrad, Support (Posts: 2241)

Jul 11, 2017 5:33:07 pm EDT

Hello Charles,

Sorry for the late reply.

Here is what you can try:

1. Update Wine to the most recent version.
2. Set it to start in Windows 7 or Windows XP mode.

Let us know if that helps.Thanks.

error- language file not found

Conrad, Support (Posts: 2241)

Jul 11, 2017 6:03:05 am EDT

Hello Ian,

We have checked once again - there is no problem switching to Chinese Traditional in the Viewer interface, and to any other language.

Looks like there is some issue with accessing files in your Program Files folder. Try to run Viewer installation as administrator.

Hope that helps.

Shading/Redraw Changes?

Conrad, Support (Posts: 2241)

Jul 07, 2017 3:56:07 am EDT

Hi Charles,

Yes, a screen recording would help. Could you please send it (or a link to it) to support@remote-utilities.com .

Thanks.

Reporting Abuse?

Conrad, Support (Posts: 2241)

Jul 07, 2017 3:31:06 am EDT

Hello Piero,

Thank you for your post.

Virtually any remote control software can be abused this way. The most obvious course of action would be to send a complaint to the hosting provider where a site or a forum with illegitimate build is hosted.

If the file is distributed on the Stream platform, there must be a user account associated with it, or several accounts. Perhaps, it would be best to send a complaint to the Steam abuse team so that they block the account and take appropriate measures.

It could also help if you sent us the details and specifics, so that we can investigate this issue on our own. You can send the specifics to me via a private message here or to the email support@remote-utilities.com.

Thanks!

RemoteAgent - Remote Restart?

Conrad, Support (Posts: 2241)

Jul 06, 2017 1:56:18 pm EDT

Allan Hall wrote:

Tried to find this feature today and could not. Still working on it?

Allan

Hello Allan,

There is a check box in the Agent window called "Run after reboot":



You need to check that and then reboot as normal - either directly using the Windows Start menu -> Restart etc. on the remote desktop, or by using the Power Control mode. If the above mentioned checkbox is set, the Agent should restart after the reboot.  

Hope that helps.

Windows 10 super slow if login requires password

Conrad, Support (Posts: 2241)

Jul 06, 2017 6:59:46 am EDT

Hello Larry,

Currently, we see that the only solution would be to automatically adjust capture settings when such "animation-rich" Windows elements are viewed remotely. This feature is planned for one of the future updates.

error- language file not found

Conrad, Support (Posts: 2241)

Jul 06, 2017 6:50:06 am EDT

Thanks for the info, Ian! We'll check it out.

Looks like it could be a glitch in 6.7.0.1. We are currently preparing 6.7.0.2 update, and it will be most likely released today. The problem should be fixed in that update.

error- language file not found

Conrad, Support (Posts: 2241)

Jul 05, 2017 4:50:29 pm EDT

Hello Ian,

Thank you for your message.

And what interface language do you use? Or did you get the message right when you launched the Viewer?
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