Conrad Sallian's community posts

CONFUSED ABOUT INSTALLATION

Conrad Sallian, Support (Posts: 2953)

Jan 16, 2019 4:40:07 am EST

Hello Kelly,

Yes, the remote computer which you want to access should have Host installed. The computer you work from should have Viewer installer.

https://www.remoteutilities.com/support/docs/host/
https://www.remoteutilities.com/support/docs/viewer/

File Transfer and Mapped Drives

Conrad Sallian, Support (Posts: 2953)

Jan 16, 2019 4:36:03 am EST

Regarding slow drilling down in File Transfer mode, this is a known problem and will be fixed in future updates. As mapped drives in File Transfer mode, please see this knowledge base article https://www.remoteutilities.com/support/kb/mapped-drives-are-not-showing-in-file-transfer-mode/

File Transfer and Mapped Drives

Conrad Sallian, Support (Posts: 2953)

Jan 16, 2019 4:34:44 am EST

Sorry, but advertising other software on this forum is prohibited. See forum rules, the section "General rules", item 4.

Thanks.

New remote user - login failed

Conrad Sallian, Support (Posts: 2953)

Jan 14, 2019 7:12:51 am EST

some more advanced auth options may not work as expected.

I mean, if there is version mismatch, of course.

New remote user - login failed

Conrad Sallian, Support (Posts: 2953)

Jan 14, 2019 7:12:09 am EST

Hello Malcolm,

Thank you for your post.

You should update the program to avoid version mismatch. This is especially important with regards to authorization because the authorization system starting 6.9 has significantly changed as compared with 6.8 and earlier and some more advanced auth options may not work as expected.

The current version is 6.10.3.0 so I recommend that you download it and update Viewer and Host.

Way to use Local Group policy Editor

Conrad Sallian, Support (Posts: 2953)

Jan 13, 2019 10:49:11 am EST

Hello John,

Thank you for your post.

If you mean connecting directly to the  local GPO editor (i.e. without first connecting to the remote desktop), unfortunately this is not available.

Thanks.

FR: Linux, Mac - Host

Conrad Sallian, Support (Posts: 2953)

Jan 11, 2019 9:39:46 am EST

Hello Chris,

Believe me, when we have the Mac beta ready for public release we won't delay it one day :) Mac version is indeed what we are currently working on now, this is the highest and current priority now that we have finished with 6.9/6.10 release with its significant revamp of the authorization system (it was a necessary improvement, no less important than Mac support).

Remote Connection Window is Very Small

Conrad Sallian, Support (Posts: 2953)

Jan 11, 2019 8:57:58 am EST

Hello Amy,

This is because the resolution on the remote computer screen is lower than the resolution on the Viewer screen, and you are viewing the remote desktop "pixel-for-pixel". You should enable the stretch mode to fill the entire desktop on the Viewer side.

Right click on the connection item in the address book, select Properties -> Modes -> Stretch.

- 11 Jan 2019 08:56:45

Note, however, that this way you are simply stretching the image, not adding more pixels (graphical information) to it. So the image may not look as crisp as you would expect if the remote resolution were the same as the local one.

File transfer constantly fails to change directories and windows size

Conrad Sallian, Support (Posts: 2953)

Jan 09, 2019 10:11:08 am EST

Hello Alan,

Regarding session disconnects:

1. Could you send us your Host logs (that you disconnect from frequently)? You can send the logs to [email protected]

2. What product version do you use? If this is 6.8.0.1 we highly recommend that you update to 6.10.

File transfer constantly fails to change directories and windows size

Conrad Sallian, Support (Posts: 2953)

Jan 09, 2019 9:10:16 am EST

Hi Lou,

I perfectly understand your frustration and I am really sorry. We would only be happy to fulfill each request that we receive in as little time as possible. But apart from this one there are hundreds of other requests collected over time and some of them have even higher priority for us (like Mac support). All I can say is that an improved File Transfer mode will come with version 7, and version 7 will come with Mac support which is this year.
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