Conrad Sallian's community posts

Robert Langren wrote:
Not fixed 5.6.0.5

Hi Robert,

Hm. Perhaps it's just hard to say from here what exactly is the problem until we see that with our own eyes. Are you available for a support session? We could connect to your Viewer PC (just install the Host on it) and then try to diagnose the issue by trying to connect from your Viewer to the Windows 8.1 Host.

Please, send a message to support@remote-utilities.com and let us know what date and time is suitable for a remote session. Thanks!

Michael Taylor wrote:
I just noticed when I need to type a capital letter I usually use shift key but its not working, also if I need to type a sybol I would type shift+4 for $ but it doesn't seem to work on any of my host computer when using the viewer

I just noticed 5.6.0.5 was released this version seems to have fixed this issue

thank you

Hi Michael,

You are welcome. If the issue comes up again, don't hesitate to let us know.

Thanks.

Michael Taylor wrote:
I noticed you changed licensing so I decided to try it on my work PC, I selected nt authentication
when I launch my work pc (this is using internet id) it prompts for username, password and domain, I input all proper credentials and it works. if I close the remote session and logoff and then attempt to connect/logon again the username and domain is prefilled. username is saved in the username field and domain is saved in the domain field all is good thus far. however if I logoff and then close out of the viewer then open the viewer up again and then try to connect/login to my work pc the username field is filled in with the domain name and the domain field is filled in with the username. (fields are reversed) this happens every time and easily reproducible.

this is with the latest version 5.6.0.5

thank you

Hi Michael,

That's weird :) We'll check it, thanks!

Robert Langren wrote:
Bug looking (Windows 8.1), Viewer -> "Properties", "Color and CPU", 15 bits (32676 colors) -> connected Host (Windows 8.1) = error. Please fixed.

hello Robert!

Please, upgrade to version 5.6.0.5 released today and let us know if the issue still persists. Thanks!

sabada wrote:
If there is no way from the Android viewer, it's not much use.

Hello,

Currently, there is no "Send Ctrl+Alt+Del" command. It will be though in one of the upcoming updates.

Thank you!

david glick wrote:
not sure I understand response. If I sign up now and generate a free license I can use that same license on all my familys system 30+ ( of course not at same time ) Or if I wait to long then your new license plan is limited to only 10 correct?

Correct :) In a day, we are planning to entirely replace our old personal-only license with unlimited remote PCs with a free "business+home" license for 10 remote PCs. But all the previous free license keys will still work.  

Oops, please discard the previous message. I thought you meant the desktop Viewer :)

Hello,

Thanks for your question. Just use the Ctrl+Alt+Del toggle icon on the Full Control mode toolbar.

Hello David,

If you only use the program for personal use, and you need more than 10 remote PCs, then please generate the free license now before we discontinued it and replaced with a universal (business + personal) for 10 PCs only. You will still be able to use the current personal license (coded "RUT-F..." ) with the updated product.  
Please, refer the "Registering Free License" tutorial in Support -> Tutorials for instructions.

Robert,

If only Full Control and View only modes are not working, try to reboot the remote PC (the one where the Host is installed). Try to connect in one of those modes after the reboot.