Conrad Sallian's community posts

Hi Stephen,

On the helpdesk license, I could install this on a laptop to be mobile

Yes, you can install RUT-Viewer and take the laptop with you anywhere where there's an Internet connection.

and then give clients the ability to install the server software

Yes.

and I can then connect to 1 client at a time. Is this correct?

Correct. Buying 1 Helpdesk license you can occupy 1 Internet-ID channel.

Genie au Travail wrote:
- Add favorites to the file transfer mode. They will help to jump more quickly to the destination.

Already exists. See http://www.remote-utilities.com/support/forums/?PAGE_NAME=read&FID=2&TID=20

This feature already exists. See a tiny asterisk at the top right corner of each of the two file transfer panes. Click on it and select 'Add current dir..' to the list of bookmarks.

You can also juggle the entries within the hotlist by clicking on the 'Congifure..' menu item.

- Add a Users Manager on the server side. It will be used to set for each user a login, password and what services the user can access (example : view mode only).

Original post

- A files/folders synchronization tool between the client and the server will be welcome. It will help to save time and bandwith.
This tool may be added to the file transfer mode.

Original post

- The screen recorder with screenshots is good but with video recording it will be even better.

Original post

- add the possibility to transfer the content of the clipboard (text, URL, file, image...) from the client side to the server side.

Original post

- Add favorites to the file transfer mode. They will help to jump more quickly to the destination.

Original post

Bonjour, Genie

Thank you for your suggestions. We'll split them up into several topics ("one suggestion - one topic") and will deal with them separately.

Stay tuned.

Thanks.

Thank you for using Remote Utilities. This short guide will help you get started with the program.

Remote Utilities consists of three separate modules:

- Viewer, which is installed on the local PC from which you wish to connect to a remote PC. For instance, it may be a laptop you take with you on a trip.

- Host, which is installed on remote PCs. It may be, for example, your work PC in the office, or your desktop PC at home. You need to install this component on every remote PC you want to control remotely.

- Agent, which is a no-installation zero-configuration module for ad hoc (spontaneous) remote support. This module does not require administrator privileges.

Remote Utilities is very flexible. You can connect to a remote PC using either:

- A direct connection. In this case you need to use the remote PC's IP address or DNS name. With this type of connection you can connect in a LAN and over the Internet.

- An indirect (mediated) connection. This feature, called Internet ID, is useful when you want to bypass firewalls and network devices, such as routers. All you need to know is remote PC's ID and password. No network configuration is necessary, except in some extreme cases, when the network environment is very restrictive.

Support resources:
Knowledge Base
Documentation

Discuss feature requests and licensing on these forums:

Feature requests - send us your wishes
Licensing - for all questions and issues regarding payment for the license

Best regards,
Remote Utilities Team