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Remote Utilites Seems to connect to wrong port

Conrad, Administrator (Posts: 1738)

Feb 16, 2017 5:37:44 pm EST

Hello Ryan,

Are you trying to connect from the same network or from different networks? If the former, try to connect to a different network (if you are on Wi Fi, switch to 3G/LTE, or vice versa) and try the same.

Also, could you send a screenshot of your mobile app's server settings window? You can send a screenshot via a private message or to support@remote-utilities.com

Looking forward to your reply.

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Remote Utilites Seems to connect to wrong port

Conrad, Administrator (Posts: 1738)

Feb 15, 2017 7:20:21 pm EST

Hello Ryan,

You need to remove http:// part.

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Remote View Event Viewer

Conrad, Administrator (Posts: 1738)

Feb 14, 2017 1:14:00 pm EST

Hello Brian,

You mean direct access, a connection mode similar to Terminal or Remote Registry mode, not just running compmgmt.msc in the Full Control mode?

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Host / Agent callback from command line

Conrad, Administrator (Posts: 1738)

Feb 13, 2017 10:03:59 am EST

Hello,

Thank you for your message.

I'm sorry, but we do not plan to implement this.

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Unprecise Online/Offline status

Conrad, Administrator (Posts: 1738)

Feb 10, 2017 5:14:27 pm EST

Hi Armin,

After starting the portable viewer (6508), i see my list of available computers. I'll pick one of them and it's shown as "online" - everything normal until here. Just after clicking on a computer (to open the remote control), it's shown as "offline" for about 5 secs. The connection will be established and i am able to see the host screen and do normal operations. Is that normal? Sometimes it delays for more than 5 secs...

Regarding this issue. Found a small bug that caused this behavior. So it was not normal, actually, I was mistaken. So we'll fix it in the upcoming version.

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Wrong Client-IP displayed in Viewer

Conrad, Administrator (Posts: 1738)

Feb 10, 2017 5:08:57 pm EST

Hello Armin,

But there are some other entries (which are not shown in the picture) which are displaying the right client (wan) IP.

It is possible that those computers are directly available and the program detects this. But I will ask our development to be sure and get back to you.

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Portable Viewer flagged as Trojan: Win32/Rundas!plock

Conrad, Administrator (Posts: 1738)

Feb 10, 2017 5:03:19 pm EST

Hello Bart,

Glad to hear the issue is resolved and thanks for sending a false positive report to Microsoft.

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Unprecise Online/Offline status

Conrad, Administrator (Posts: 1738)

Feb 10, 2017 6:56:43 am EST

Hi Armin,

Yes, this is normal. It doesn't mean connection is broken.

And how about a feature like "Last seen", where it will store the last time when the computer was online ?

Yes, this is one of the features on our wishlist. Now that we have implemented this "true online status" we can also add this one too.

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Wrong Client-IP displayed in Viewer

Conrad, Administrator (Posts: 1738)

Feb 10, 2017 6:48:24 am EST

Hello Armin,

That is actually a correct behavior. If you connect through an internet-ID server, the Host is "invisible" for the Viewer. The ID server doesn't translate the IP address to the Viewer, and in most cases there is no point to do that - by definition the Internet-ID connection is used when you want to reach a remote computer located behind a router and/or firewall. Therefore, the IP address of the Host in this case will be the IP address of the router.

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Silent Deployment

Conrad, Administrator (Posts: 1738)

Feb 10, 2017 6:42:50 am EST

Hi Armin,

Sure. We'll do our best to provide the new installer for download as soon as possible.

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