Conrad Sallian's community posts

Hello Dave,

Thank you for your message.

With a Free version of RU, will I be able to work from multiple Viewer workstations – one at a time?

Yes.

And for each workstation, do I therefore need to have both Viewer and Host installed on each one?

No, you don't have to install both modules on each computer. Viewer and Host perform different tasks. Viewer is the admin/tech module with which you actually "work" when you are on remote session whereas the Host is a "listening" component installed on remote machines. Both modules are necessary for a remote session - each on its own side of a remote connection.

Let me know if you have other questions.

Hello Ryan,

In this case please try restarting the remote computer if you haven't done that after Host installation.

Thanks.

Hello Ryan,

Thank you for your message.

Please, try enabling the "capture alpha blending option" in connection properties:



Hope that helps.

Sanj Manucha wrote:

Having the viewer allow clipboard sync and get/set remote clipboard is a risk for copying data. It is easy to turn off clipboard copy/paste with RDP using a group policy in windows. It is impossible to turn off clipboard copy/paste with RUT.  This really should be a setting on the Host.

Hello Sanj,

We have implemented clipboard control in Host settings in our most recent beta 2 downloadable from here . Feel free to download the beta and test it out.



Thanks.

Hello George,

Please, make sure that you have the most recent program version installed (see the download page).

You can also send your key (preferably attached to a message in txt format) to support@remoteutilities.com. I'll check your key for you.

Thanks.

Hi Michael,

Thank you for the information. We will be doing more testing in the future and try to fix these issues.

Sorry for any inconvenience.

Hi Bjorn,

This bug has been fixed in the upcoming beta of Remote Utilities for Windows. The updated beta version (Beta 2) will become available within 24 hours here.

Thanks.

Hi George,

Please, try generating another free license key https://www.remoteutilities.com/support/free.php and make sure that you are copying it from a plain text file/editor . For example, there were known issues with broken formatting when it was copied from Outlook mail.

Let me me know if it works. Thanks.

Michael H. wrote:

I am very pleased to report that you can add   openSUSE  Tumbleweed  to the list of supported Linux systems for the RU Beta Viewer! The (Windows) host address book was also successfully imported with saved passwords!

On my first sessions today, however, some keys or keyboard combinations were not passed through to the Windows (7 or 10) remote host, most notably ALT+TAB and DELETE (BKSP does work for character deletion, as did DELETE on the number pad). I did not see a setting in Viewer that would have influenced this.

Hi Michael,

Are there any other key combinations that don't work?

Hi Stephen,

Unfortunately, no. Even if we implemented such an option it would be in contradiction with the existing "Save password" option. Anyone who works with Viewer can change any settings in it. Therefore, implementing such a feature would require another user (superadmin) who could define settings/permissions for admin using the Viewer. This leads to unnecessary complication since Viewer is supposed to be used by admins/techs themselves in the first place.

There are other ways to enable stronger security, though. For example, you can enable two-factor authentication for your Hosts.

Hope that helps.