Conrad Sallian's community posts

Hi Pedro,

Thank you for your message.

Please, try the following:

1. Completely remove Viewer as described here.
2. Locate and remove the folder C:\ProgramData\Remote Utilities (the PrograData folder may be hidden).
3. Downloadthe latest version of Viewer and install it.  

Hope that helps.

Hello John,

40-50 seconds is still too much even for a very slow network (and yours is far from that).

I will forward this issue to our developers and ask for their advice.

Hello Pete,

Thank you for your report. We have also sent a FP report to Microsoft. Usually they are pretty fast to respond, we'll see.

Hello Pathompong ,

No, unfortunately, you cannot control the license's expiry date because there is simply no expiry date.

However, you can try the new "license management' feature of RU Server. See this blog post for more information.

Hello Brad,

Have you tried to restart the remote machine?

Hi Gregg,

Yes, most likely it will.

Hello Derek,

I'm glad to see you figured out the issue. Let us know if you need any assistance in the future.

Thanks.

Hi Justin,

Unfortunately, we couldn't reproduce the issue. Please, try the following:

1. Completely uninstall Host (including removing it's related folders and registry entries) as described here.

2. Restart the machine.

3. Install the Host. Make sure that you have full admnistrative privileges. Also, make sure you don't change the default installation locations.

Hope that helps.

Hello Frank,

We need to take a look at the log files to better diagnose the issue. Feel free to send us the Host log files to support@remoteutilities.com .

Here is how to locate the logs https://www.remoteutilities.com/support/docs/host-log/

Hello,

Unfortunately, we couldn't reproduce the issue. Could you tell us what additional options in the Execute mode window you enable/use?