Conrad Sallian's community posts

Hi Giovanni ,

If you set up custom server security and allow access to your Host to group "BITMania" AND want the user "pagottogio" to have access to that Host you must explicitly add that user to the group. See the screenshots below. And don't forget to apply the changes by clicking on the green checkmark.

Hope that helps.

Hi Giovanni,

Thank you for your message.

And what authentication method do you use on remote Hosts?

Hello Andreas,

Thank you for your message.

You can have multiple technicians (Viewers) connect to the same Host.  However, there are no dedicated meeting capabilities in the program because Remote Utilities is software for remote access/administration and remote support.

Let me know if you have other questions.

Hello Ali,

Yes, if there is a direct official police or court warrant/request we can disclose log information that pertains to a specific remote connection under investigation. This is strictly within the law and international treaties and also conforms to our privacy policy.

You can provide our contact information privacy@remoteutilities.com to the police.

Thank you.

Hi John,

That is exactly what we are going to do very soon - to publish a series of videos that explain how to set up different program features, including the self-hosted server. I am sorry for the delay.

Thank you for your support!

Hi Giovanni ,

Yes, of course. You can always purchase additional licenses.

Hello Giovanni,

Thank you for your message.

I would like to give each employee access credentials stored in the RU Server to associate with and show only the address book of the PCs to which they can have access.

Here we would recommend that you extensively use groups rather than specific accounts, especially for setting access permissions. Using groups will allow you to quickly change a person's permissions set by moving them from one group to another (or simply deleting them from their group altogether if they leave the company/organization).

I would like to register the license to a single company that deals with the maintenance of all PCs on my behalf.
Would you recommend the type of license?

You may consider our SITE license. This is an all-unlimited license issued for an organization (in this case you'll be that organization).

As far as distance learning is concerned, is it possible to use your software?

To some extent, yes. But truth be told, Remote Utilities is first and foremost software for remote access and administration, rather than for distant learning. There are more specialized tools for that purpose.  

Let me know if you have any questions.

Hello Angelo,

Your request has been forwarded to our sales. They will reply to you soon.

Hi Mateusz,

However still I strongly suggest, for us to just share e-mail addresses for each of our ISP that your Viewers or Hosts don't work, so you can talk directly to them, and in this way resolve problem between each other.

We could try contacting them but they won't listen because we are not their client/customer. So the best way to go would be one of you send a ticket to Orange and describe the problem. Once they respond, you could get their direct contact information or give them our contact information, such as support@remoteutilities.com  . We could then try to resolve the issue directly with them.

Thanks!

Hello Everyone,

We are currently investigating into this issue. I will get back to you soon with further information or instructions.

Thank you for your patience.