Conrad Sallian's community posts

Hello Frank,

Thank you for your message.

Which version do you use? This looks like a bug from the early release of v7, but the current version is 7.0.2.0.

Hello Brad,

Thank you for your message.

Unfortunately, there is no password retrieval mechanism. If you forgot a Host password you should change it the Host settings.

Hope that helps.

Hello John,

Thank you for your report.

I guess that both Viewer and Host below to the same local network. Do you use direct connection or Internet -ID connection?

If you use Internet-ID connection please try switching to direct connection instead.

Hi Mike,

However I need a setting for a View-Only connection, how to do that?

Unfortunately, the mobile client only has the Full Control mode so far.

Also, in the window "New connection", I can not specify the port number for a direct connection.

You should first add a new connection. Then click on the tiny "i" in the connection list beside the target connection name to edit its properties. There you will be able to enter the Host port.

Hope that helps.

Hello Warren,

Thank you for your message.

We should examine the Host log files first. Perhaps, the issue is on the Host side rather than on Viewer's. Could you please send us the Host logs to support@remoteutilities.com . Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/

Hello Pathompong,

Thank you for your message.

Do you mean the trial version or something else?

Hi Mike,

You need the "Remote Utilities" one.

Yes, you can connect to an existing Host. The current mobile version is pretty simple - it only features a plain connection list (i.e. without folders as seen in the desktop Viewer). However, we'll do our best to update this version soon too and add a full-fledged address book.

Let me know if you have other questions.

Hello André ,

Thank you for your suggestion. Do you mean notification in the Viewer or by other means (e.g. via email)?

Currently, you can enable "Notify me when connection is online" option in Viewer options:

Hello,

We understand your frustration and we sincerely apologize for keeping you waiting for so long. We will do our best to release the update this year.

Hi Peter,

Just in case we restarted all servers in our infrastructure. Please, check the connection now and let us know if it works.