Conrad Sallian's community posts

Hello Pathompong,

Unfortunately, our trial period only lasts 30 days. I'm sorry for that.

Hi John,

Although if this is related, how can it be that I have no problems to connect to the laptop that works fine, yet connecting to the desktop PC is unworkably slow and with both having an Internet-ID connection?

If this is about Full Control and/or View only mode it could be something with screen capture on that machine. For example, outdated graphics card driver.

There is a simple test. Try connecting to both machines not in the Full Control mode, but in the File Transfer mode. And check how fast the remote folders open, files are transferred etc. I'm sure you won't notice any difference as compared with the laptop.

Also, you can try enabling the "Use legacy capture mode" option. It's in the Other tab of the Host settings.

Both these hosts have access to a router directly on optic fibber internet connection (10,000mbps) both are in the same room and both using the same internet. The only difference is one is a laptop and the other a desktop PC. Any ideas why that would be?

Most certainly network has nothing to do with it. It's in graphics/CPU part where the issue lies.

Hello Igor,

Thank you for the details. We will test this case again and let you know.

Hi Justin,

Unfortunately, we couldn't reproduce the issue. It looks like something on that machine is broken.

Do you have the same experience on other machines?

Hello John,

We will get in touch with MalwareBytes. Thank you for your report!

Hi Justin,

Thank you for your report.

By client do you mean Viewer or Host?

Hello Igor,

Thank you for your message.

Please, update your Viewer and Host installations to the latest version 7.0.2.0 https://www.remoteutilities.com/download/

Hello Steven,

The video recording feature always records what is literally in your Full Control mode window. I.e. this has nothing to do with terminal sessions etc.

Hello Frank,

Thank you for your message.

Which version do you use? This looks like a bug from the early release of v7, but the current version is 7.0.2.0.

Hello Brad,

Thank you for your message.

Unfortunately, there is no password retrieval mechanism. If you forgot a Host password you should change it the Host settings.

Hope that helps.