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Windows 10 update KB4103721 black screen (ver 1803)

Conrad, Support (Posts: 2269)

Jun 14, 2018 11:56:43 am EDT

Thanks for the information, Ryan!

ERROR Unable to open file connections_4.xml

Conrad, Support (Posts: 2269)

Jun 14, 2018 10:02:29 am EDT

Hello Lukas,

Unfortunately, it's very unclear why this problem may arise and there is so far a single report of it. We will be updating our mobile app quite soon and see if this eliminates the issue.

Free licenses doesnt work

Conrad, Support (Posts: 2269)

Jun 14, 2018 10:01:18 am EDT

Hello Lukas,

Thank you for your post. Please, try this knowledge base article:
https://www.remoteutilities.com/support/kb/cannot-get-a-free-license-key/

Hope that helps.

Alt+Tab and Windows+Tab to local PC?

Conrad, Support (Posts: 2269)

Jun 13, 2018 4:57:06 pm EDT

Hello Eli,

Do you suggest that we add an option, that when selected would disable hotkeys when you are in windowed mode? Is that correct?

ERROR Unable to open file connections_4.xml

Conrad, Support (Posts: 2269)

Jun 12, 2018 3:28:58 pm EDT

Hello Lukas,

From what you describe it looks like the connections file is corrupted. Perhaps, the best option would be to re-install the software and recreate the file.

Alt+Tab and Windows+Tab to local PC?

Conrad, Support (Posts: 2269)

Jun 11, 2018 3:18:37 am EDT

Hello Eli,

You can disable the Hotkeys in the Options. Yes, there is a bug that you mentioned, but we fixed it in the upcoming release.

However, please note that you still need some hotkeys, namely to exit the RU full screen mode when you are done with your work on the remote computer.

Bug: Cannot unbind hotkeys

Conrad, Support (Posts: 2269)

Jun 11, 2018 3:10:30 am EDT

Hello Eli,

Thank you for your post.

This bug has been fixed in the upcoming version  6.9. The open beta is soon to be published on the site.

Drag and drop not visible

Conrad, Support (Posts: 2269)

Jun 08, 2018 1:24:12 pm EDT

Hello,

It seems some task manager windows are not closing when you try to close from the remote window.

Could you please elaborate on this? Exactly what windows you are trying to close? A screenshot could help.

Thanks.

using Remote Utilities in healthcare operation

Conrad, Support (Posts: 2269)

Jun 08, 2018 3:09:50 am EDT

Hello,

Thank you for your post.

(1) How are screen images transmitted between Host and Viewer?

Encrypted regardless of what intermediary server is used, public or private. The data encryption is always on.

(2) We understand the sessions are encrypted but how much of that encrypted data is stored on RU's public server and for how long?

The transmitted data are not stored on our server. Besides, it would be completely useless because the data are encrypted at endpoints and we cannot read the data.  

As for connection logs, they are stored for one year. See our Privacy Policy, the section "Information we collect when you use the Product".

(3) Anyone know of medical practices using Remote Utilities?

We cannot provide reference in public without expressed permission from customers. However, feel free to contact our Sales - they may contact the medical customers and ask them if they would give their consent to share their review or contact information.

Disconect Host

Conrad, Support (Posts: 2269)

Jun 07, 2018 11:11:42 am EDT

Hello,

It works with the notification panel, you are right, but if we use the notification panel, the connection status always remains active even if i´m not anymore on the Host -Desktop.
It also does not help to log out the active connection in the Viewer, the notification is still there.

This is a bug and it's been fixed in the upcoming version 6.9. The first beta is going to be published within a few days from now.

Also, in version 6.9 we will "Log off on disconnect" feature. Here "logoff" means Remote Utilities logoff, not Windows logoff. In this context "disconnect" means closing the Full control window.
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