It's hard to say what exactly that might be, looks like general network problems. Do you have issues with that one Host or all of your Hosts? It is important to isolate the issue first to at least figure out where the problem occurs.
Please, check the Host log. You can find it in C:\Program Files(x86)\Remote Utilities - Host\Logs\ . If you see any errors there, such as Socket Error #11001 this may point at Host having troubles getting connected to our intermediary server. I assume that you are using an Internet-ID connection rather than connecting directly using the Host's IP address.
With Remote Utilities you cannot connect in to your mobile phone. You can only connect from it to a remote PC using Remote Utilities mobile client. It does not make sense to add your mobile IP address to the Viewer address book.
Sorry, but there is no such setting. This process is automatic. You should check your Internet / network connection to address the root cause and eliminate the cause of packet loss. Perhaps, there is some security software or policy in place that prevents the network from working normally.
This workstation does NOT have AV installed yet. When I launch C:\Program Files (x86)\Remote Utilities - Host\rutserv.exe in compatibility mode, the app starts (using windows troubleshooter) and runs.
This is not the way to start the Host. You should start it using the Windows Start menu -> Remote Utilities Host -> Start Host. Do not click directly on the exe file, that won't work.
By default the Host should start automatically once you install it. If it doesn't start (i.e. you don't see its icon in the system tray and no rutserv.exe and rfusclient.exe processes in Task Manager) then you should restart the Host computer.
How about any way of telling if someone is remotely connected to your computer? I understand the OP wondered about programmatically detecting it, but I only want to check on occasion--how would I find that out?
Thank you for your post.
The Host icon should go red when there is an active remote session. In this current version (6801) it doesn't turn red due to a bug in the final release, but that will be fixed in the upcoming 6.9 release.
Other than that, there are some "administrative" means to ensure that the remote user knows when someone is being connected to (or is attempting to connect) to their computer. They are: