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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 2116)

Mar 06, 2018 5:51:08 am EST

Hello Jack,

It's hard to say what exactly that might be, looks like general network problems. Do you have issues with that one Host or all of your Hosts? It is important to isolate the issue first to at least figure out where the problem occurs.

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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 2116)

Mar 05, 2018 4:41:56 pm EST

jackk wrote:

Viewer is 6.8.0.1
Host is 6.8.0.1

Please, check the Host log. You can find it in C:\Program Files(x86)\Remote Utilities - Host\Logs\ . If you see any errors there, such as Socket Error #11001 this may point at Host having troubles getting connected to our intermediary server. I assume that you are using an Internet-ID connection rather than connecting directly using the Host's IP address.

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(public ID server) Connections Constantly Dropping

Conrad, Administrator (Posts: 2116)

Mar 05, 2018 4:26:11 pm EST

Hello Jack,

Have you updated both modules - Viewer and Host - to the most recent version? Remember that if there is a version mismatch between Viewer and Host all kinds of issues can happen.

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How to run another IP from the same LAN

Conrad, Administrator (Posts: 2116)

Mar 05, 2018 6:20:17 am EST

Hello Efraim,

With Remote Utilities you cannot connect in to your mobile phone. You can only connect from it to a remote PC using Remote Utilities mobile client. It does not make sense to add your mobile IP address to the Viewer address book.

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AUTO-RECONNECT

Conrad, Administrator (Posts: 2116)

Mar 05, 2018 6:17:38 am EST

Hello Michael,

Thank you for your message.

Sorry, but there is no such setting. This process is automatic. You should check your Internet / network connection to address the root cause and eliminate the cause of packet loss. Perhaps, there is some security software or policy in place that prevents the network from working normally.

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How to run another IP from the same LAN

Conrad, Administrator (Posts: 2116)

Mar 02, 2018 4:59:38 pm EST

Hello Efraim,

Thank you for your post.

Could you please clarify what you mean by running another IP address?

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Viewer remote to host immediately sleep by moving mouse

Conrad, Administrator (Posts: 2116)

Mar 01, 2018 5:05:27 pm EST

Hi Phann,

I'm not sure this is caused by Remote Utilities. The program doesn't affect or change your power options or screensaver settings.

Thanks.

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rfusclient.exe is corrupt error when installing - NO A/V installed

Conrad, Administrator (Posts: 2116)

Mar 01, 2018 5:00:56 pm EST

Hello David,

Thank you for your post.

The link you provided is a temporary link to a beta page. However, it should redirect to the normal download page at this URL https://www.remoteutilities.com/download/

This workstation does NOT have AV installed yet. When I launch C:\Program Files (x86)\Remote Utilities - Host\rutserv.exe in compatibility mode, the app starts (using windows troubleshooter) and runs.

This is not the way to start the Host. You should start it using the Windows Start menu -> Remote Utilities Host -> Start Host. Do not click directly on the exe file, that won't work.

By default the Host should start automatically once you install it. If it doesn't start (i.e. you don't see its icon in the system tray and no rutserv.exe and rfusclient.exe processes in Task Manager) then you should restart the Host computer.  

Hope that helps.

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Viewer remote to host immediately sleep by moving mouse

Conrad, Administrator (Posts: 2116)

Mar 01, 2018 3:41:01 am EST

Hello Phann,

Thank you for your post. Could you please clarify what the issue is?

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Detect remote connection

Conrad, Administrator (Posts: 2116)

Feb 26, 2018 6:49:33 pm EST

8 Lettr wrote:

How about  any  way of telling if someone is remotely connected to your computer? I understand the OP wondered about  programmatically  detecting it, but I only want to check on occasion--how would I find that out?

Thank you for your post.

The Host icon should go red when there is an active remote session. In this current version (6801) it doesn't turn red due to a bug in the final release, but that will be fixed in the upcoming 6.9 release.

Other than that, there are some "administrative" means to ensure that the remote user knows when someone is being connected to (or is attempting to connect) to their computer. They are:

Notification panel
Ask user permission feature

You can also enable sound and balloon hint in Host options:



Hope that helps.

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