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Clipboard not syncing

Conrad, Administrator (Posts: 1737)

Jan 17, 2017 1:04:40 pm EST

Hello Oscar,

Could there be any programs running that use the clipboard and compete with RU for the clipboard contents? I mean various little utilities like clipboard helpers etc.

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allow RUT to access the interface of Kaspersky Endpoint Security 10

Conrad, Administrator (Posts: 1737)

Jan 16, 2017 1:03:19 pm EST

You are welcome :)

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Clipboard not syncing

Conrad, Administrator (Posts: 1737)

Jan 16, 2017 11:57:33 am EST

Hello Oscar,

Screenshots and files won't work anyway, this is a different mechanism yet to be implemented.

As for text content, let me summarize:

Viewer is installed on Windows 10
Hosts are installed on Windows 7 and Windows XP

Copying plain text works except just one Host (Windows 7). Is that the case?

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allow RUT to access the interface of Kaspersky Endpoint Security 10

Conrad, Administrator (Posts: 1737)

Jan 16, 2017 10:54:12 am EST

Hello Oscar,

You may also need to enable "Capture alpha-blending windows" option as described here https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/ . Perhaps, you just can't see the Kaspersky settings window because of this option turned off.

Let me know if that fixes the issue.

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Clipboard not syncing

Conrad, Administrator (Posts: 1737)

Jan 16, 2017 10:25:12 am EST

Hello Oscar,

Thank you for your post. And what is the contents that you want to copy? Is it plain text, rich text, other contents or even a file?

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Searching the Address Book?

Conrad, Administrator (Posts: 1737)

Jan 13, 2017 6:27:40 pm EST

Thanks, Ron.

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Searching the Address Book?

Conrad, Administrator (Posts: 1737)

Jan 13, 2017 3:09:11 pm EST

Hello Ron,

There will be a few minor fixes in the File Transfer mode. As for the speed with which the directories/folders are displayed, this is going to be fixed in one of the subsequent versions because it requires a little more work than a regular minor fix.

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Memory usage - Custom Server

Conrad, Administrator (Posts: 1737)

Jan 13, 2017 9:06:22 am EST

Hello Trevor,

Sorry for not asking that earlier, but do you also use it as a relay one? And approximately how many idle and active Hosts you have on average?

I'm asking because we couldn't reproduce the problem even under stress testing. But nevertheless a memory leak , if any, needs to be investigated and your help may be needed.

Would you mind if I convert this thread to a support ticket?

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Searching the Address Book?

Conrad, Administrator (Posts: 1737)

Jan 13, 2017 7:59:52 am EST

Hello Oscar,

Thank you for  your post.

This feature is currently under development and should appear in the next 6.6 update in a couple of weeks, if all goes as planned.

Let me know if you have other questions.

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Memory usage - Custom Server

Conrad, Administrator (Posts: 1737)

Jan 12, 2017 4:14:25 pm EST

Hi Trevor,

Could you clarify:

I restarted the service and it used around 9MB. It's now using around 10.2MB after signing in and out a few times (goes up by a couple of hundred K each time and doesn't seem to release it).

Do you use address book synchronization through this server?

Looking forward to your reply.

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