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How to change AGENT server to private

Conrad, Administrator (Posts: 1598)

Oct 18, 2016 8:08:24 pm EDT

Hi Ashley,

While we are testing the agent creation (to get the settings right), i assume we should always delete the above files to make the system "clean"?

You can delete the files. However, it's rather strange that your new settings do not override the old ones. Since it's the beta we need to double check it isn't a bug or glitch. I've sent a request to our development to examine this issue in more detail and will report back.

"settings for host > Internet ID connection settings > Advanced > Select Internet ID server"
is still set to default, we changed this to IP v6 and used a DNS name, i assume a normal DNS name should work? (the test one is support.griffcomm.ca)

The DNS name is ok. The server settings are also saved, I've just tested creating Agent in the  MSI Configurator - beta 2 Viewer and beta 2 Host were used.

I think that we might need a remote session to help you. We need to see with our own eyes your configuration process and how you run the Agent. We could agree on the day and time via email, feel free to write to support@remote-utilities.com. Or better still - create a new ticket here.  

Thanks.

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How to change AGENT server to private

Conrad, Administrator (Posts: 1598)

Oct 18, 2016 6:59:26 pm EDT

Hello Ashley,

I've run the agent and it showed a disclaimer and an agent window with your company data (text on a black background). Apparently, your Agent works.

If you've run the Agent earlier on that PC, in the %APP DATA%  Roaming folder delete the folders that start with RUT (could be RUT_settings and RUT-Agent). These are the folders where Agent temporarily stores its files.

Then start your Agent again to test.

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How to change AGENT server to private

Conrad, Administrator (Posts: 1598)

Oct 18, 2016 6:09:10 pm EDT

Hi Ashley,

Yes, of course. I'll be happy to provide assistance.

Thanks.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1598)

Oct 18, 2016 7:32:08 am EDT

Hi Steve,

does this command actually work with just agent installed on the remote pc ?

Unfortunately, not. Agent is a "stripped" version of the Host, it doesn't have sufficient privileges for such system-wide operations.

ideally I did not want host just the agent installed ?

I wonder why? You can do the same with the Host and more. And if you want to add the "attended aspect" to the Host, you can simply enable the Ask User Permission feature.

Although there'll be no branded window, of course. In one of the upcoming updates we want to create a branded window for the Host too which one will be able to optionally enable. In fact there's going to be a single UI for both Agent and Host and the ability to "convert" Agent to Host.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1598)

Oct 18, 2016 6:45:45 am EDT

steve godfrey wrote:

Hi Ashley
Have tried all ways it just will not work ?
tool bar shows I have full control
tried both beta and stable 6.3
it just doesnt work
regards
Steve

Steve, it looks like you were responding to a post that was moved here .

Thanks.

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How to change AGENT server to private

Conrad, Administrator (Posts: 1598)

Oct 18, 2016 6:44:48 am EDT

Hi Ashley,

Click finish, it asks to save a file (host6.5b2en_mod.msi), whats this for?

This is a temporary msi file.

Settings for hosts appears..., we change a few things, it tells us it needs to restart????

Could you elaborate on what specifically did you change?

We close viewer and exit the icon, then run the (now saved) agent.exe which has NONE of what we just typed in it including the logo, so anything we just did does not get pushed in to this AGENT.EXE file.

It looks like you have the Host installed on that PC also. The Agent and Host are supposed to work differently and it's either the Agent or the Host that you should use. It is not recommended to install the Host on the PC where you are going to run the Agent.

I recommend that you completely delete the Host installation and then try to run the Agent. To delete the Host first uninstall it and then delete this registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\ .

Also, could you please send your agent file to support@remote-utilities.com for examination. If you don't want to or cannot submit the file through email you can send it via a new ticket (attach).

Thanks.

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Remote installation Error 24: #32

Conrad, Administrator (Posts: 1598)

Oct 17, 2016 8:03:06 pm EDT

Hello Elek,

Thank you for your message.

It is absolutely recommended that you try either the latest stable version or better still - the new beta https://www.remoteutilities.com/download/beta.php .

Unfortunately, we cannot say exactly what might cause this error, looks like a software conflict of some sort.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1598)

Oct 17, 2016 7:53:13 pm EDT

Hello Steve,

I finally got the logo sorted it appears that somehow if older viewers had been previously installed somehow when I upgraded to the new beta it seemed to have interfered with this process somehow ?

During an upgrade the Viewer keeps its files in the %APP DATA% folder intact, so indeed perhaps there was a conflict. We need to check it out and so some additional testing because in our tests we didn't find anything special about upgrade vs. clean install. Thank you anyway for bringing this to our attention.

control mode but no shortcut key functions seem to operate not sure what I am doing wrong here as instructions seem pretty straight forward ? could it be my customized agent / access rights perhaps ? have seen the post on domain issue fix but that is not the case here.

Did you try a specific keyboard short cut? Also, did you try the actual Ctrl Alt Del command icon on the Full Control toolbar? This is the primary way to send this command to a remote PC.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1598)

Oct 17, 2016 9:30:50 am EDT

Hello Steve,

Thank you for your message.

tried to use the msi configurator in the new viewer beta and I seem unable to make my logo stick ?
when it creates the new agent exe my logo is missing ?
have been able to do this with the final edition no problem.

I've just tried to build a custom agent on a clean Windows 10 machine with beta 2 installed, and the logo worked:



Please, make sure that you specify the beta 2Host in the Step 1 of the MSI Configurator, not the stable 6.3.x.x. Host. If you still have the issue, please send us your graphic file to support@remote-utilities.com for examination.

Also try as I may not been successful with using the run after reboot either ?
it works but always get the UAC prompt ( meaning it requires a manual acceptance as the agent runs) no matter what i have tried with security settings / permissions etc.

This is expected behavior. Agent cannot override UAC, unless it is run as an administrator. Only the Host can. Here is a related documentation article https://www.remoteutilities.com/support/docs/cannot-override-uac-on-the-remote-pc/.

Let me know if I can provide more assistance. Thanks.

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How to change AGENT server to private

Conrad, Administrator (Posts: 1598)

Oct 17, 2016 4:55:58 am EDT

Hello Ashley,

Thank you for your post. I will keep this thread and delete other duplicates then.

The ultimate goal will be to create a new AGENT.EXE thats branded and points to our private server.

As for your question, you need to specify your custom server address and port in the last step of the configuration process where you are presented with the Host settings dialog. For that dialog to appear in the step 4 you must select "Pre-configure host settings":



Then in the Host settings dialog click Settings for Host -> Internet ID connection settings -> Advanced -> Select ID server. There'll be a window where you can enter your server's address:



Then close all the dialogs and the configuration process will finish.

when i tested this i had access violations all over the place (but the server and host / agent) are all on 1 PC for testing.

Make sure that if you use the beta version, you use it for all modules. For example, when configuring your agent file feed the beta Host installer to the MSI Configurator, not the stable Host version file. If the errors persist, let us know the error text.

Thank you.

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