Conrad Sallian's community posts

Hi Cosmos,

Now it should have been fixed. Please, check.

Hi Cosmos,

Sure, I'll forward this to our webmaster. Thanks for letting us know.

Hi Vasilis,

Thank you for your message.

It's a correct version. In version 7.0.1 we started to integrate the lang files directly to the program to reduce clutter and increase certain aspects of security.

So if you try to change the interface language in the program you will see that all the languages are still there available.

Thanks.

Hi Rodney,

Yes, just download the latest server (permalink) and run the installer.

Your existing settings and data will remain and get migrated into the new server. However, to be on the safe side you can copy the following data elsewhere as a backup before starting the update:

Copy the folders:

C:\Program Files (x86)\Remote Utilities - Server\Data
C:\Program Files (x86)\Remote Utilities - Server\Logs
C:\Program Files (x86)\Remote Utilities - Server\Stats

Also, export this registry entry into a .reg file:

HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities\MiniInternetId

Again, this is just a precaution. Your server data must get imported seamlessly into the new installation (in fact only server program files are updated). We also recommend that you restart the server computer.

Hope that helps.

Hello Gaute,

Thank you for your message.

If there are existing terminal sessions running on the remote computer you can switch to the desired session using an dropdown menu on the Full Control mode toolbar.

Let me know if that's what you were looking for.

Hello Pim,

Thank you for your message.

Poor connectivity can be caused by many factors. I recommend that you try solutions found on this page https://www.remoteutilities.com/support/kb/slow-remote-connection-speed-performance/# and see if they can help resolve the issue.

Also, since antivirus software is the major issue and nuisance factor these days I recommend that you add Remote Utilities Host installation folder to a/v software exceptions list.

Hope that helps.

Hello Marco,

Have you tried contacting Watchguard with this?

Hello Darryl,

Could you locate the Host log and see what it says. The Host keeps its logs in C:\Program Files(x86)\Remote Utilities - Host\Logs.

We're thinking our Watchguard firewall maybe blocking RU?

Yes, you should check that id.remoteutilities.com is allowed by the firewall.

Hello Frank,

Dragging the key in to the License key storage is only needed if you have Viewer ver. 7. In version 6 you can just paste the key as before.

As for the address book, you might want to restore your address book from a backup. This guide explains how to do that https://www.remoteutilities.com/support/docs/backing-up-address-books/#Restoring_an_address_book_from_a_backup

Hope that helps.

Hi Nijel ,

Unfortunately, couldn't reproduce it however I tried. Could be some glitch maybe. If this issue occurs in the future please let us know.