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Conrad Sallian's community posts

Laggy due to increase in work-at-home -- coronavirus

Conrad Sallian, Support (Posts: 2979)

Mar 20, 2020 9:54:49 am EDT

Hi Robert,

The infrastructure was expanded just recently. It may take some time for the load to spread evenly across the servers. I recommend that you try in a few hours to see if there are still any issues and let us know.

Laggy due to increase in work-at-home -- coronavirus

Conrad Sallian, Support (Posts: 2979)

Mar 20, 2020 9:19:08 am EDT

Hello Robert,

Thank you for your message.

The number of users has indeed increased but I can assure you that our servers are still not at their full load. Besides, we expanded our infrastructure in North America and Europe these days just in case anyway. Our servers are capable to withstand a far greater load so I'm inclined to this that this has something  to do with local "bottlenecks" since the overall Internet traffic in the world now has increased greatly.

Direct comparisons with competitors are not allowed on this forum. I am sorry for that.

Connect from home?

Conrad Sallian, Support (Posts: 2979)

Mar 19, 2020 6:16:00 pm EDT

Hello Joni,

Thank you for your message.

You can enable the Internet-ID connection on your Hosts. Here is a detailed guide on how to connect using Internet-ID.

Hope that helps.

cant connect to any pc since this morning

Conrad Sallian, Support (Posts: 2979)

Mar 18, 2020 7:16:21 am EDT

Jacek Gładysz wrote:

i have same problem
cant connect to any PC

Hello Jacek,

If you have Orange as your ISP please refer to this topic thread .

Thanks.

Connection problem - all computers (hosts) OFFLINE

Conrad Sallian, Support (Posts: 2979)

Mar 18, 2020 7:15:29 am EDT

Hello everyone,

Indeed there was an incorrect reverse DNS for that IP address (perhaps, inherited from previous IP address owners). Unfortunately, the hosting provider didn't clean that up. So thank you, Leszek, for bringing our attention to this issue.

Now we updated the reverse DNS record to id.remoteutilities.com and you can ask Orange to stop blocking our IP address.

PTR check results

Sorry for any inconvenience.

Connection problem - all computers (hosts) OFFLINE

Conrad Sallian, Support (Posts: 2979)

Mar 17, 2020 4:41:39 pm EDT

Hi Leszek ,

Thanks for sharing this information. We will contact the black list provider now and try to fix the problem asap.

Connection problem - all computers (hosts) OFFLINE

Conrad Sallian, Support (Posts: 2979)

Mar 17, 2020 8:22:54 am EDT

Hello Leszek,

We are starting to think that there is a certain provider or segment in Poland that blocks outbound connections to our server id.remoteutilities.com. Perhaps it was blacklisted mistakenly on the ISP level.

You are from Poland, correct? I'd like to ask you and Piotr - what ISP do you use?

Restrict specific folder and or drive access in File Transfer

Conrad Sallian, Support (Posts: 2979)

Mar 17, 2020 6:16:50 am EDT

Hello James,

Thank you for your message.

Unfortunately, at this time you cannot set more granular permissions with Remote Utilities. Regardless of authorization type the user will still have access to all files on the computer - this is by design.

Let us know if you have other questions.

Connection problem - all computers (hosts) OFFLINE

Conrad Sallian, Support (Posts: 2979)

Mar 16, 2020 11:41:45 am EDT

Hi Piotr,

Thank you for your message.

There hasn't been any downtimes long ago. Our servers are up and running.

Is it secure? or not?

Conrad Sallian, Support (Posts: 2979)

Mar 14, 2020 5:30:26 am EDT

Hello Pepa,

That may be a wise strategy. However, I can assure you that we have enough expertise to avoid errors when implementing such important things :)
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