Conrad Sallian's community posts

Warming 1909 Could not create shortcut "Stop Host.Ink"

Hi Justin,

Unfortunately, we couldn't reproduce the issue. It looks like something on that machine is broken.

Do you have the same experience on other machines?

Malwarebytes is claiming rutserv.exe

Hello John,

We will get in touch with MalwareBytes. Thank you for your report!

Warming 1909 Could not create shortcut "Stop Host.Ink"

Hi Justin,

Thank you for your report.

By client do you mean Viewer or Host?

Version 7.0.2.0. File launch not working

Hello Igor,

Thank you for your message.

Please, update your Viewer and Host installations to the latest version 7.0.2.0 https://www.remoteutilities.com/download/

How to monitor user operation on VMware ESXi Virtual Machien

Hello Steven,

The video recording feature always records what is literally in your Full Control mode window. I.e. this has nothing to do with terminal sessions etc.

Remote Desktop doesn't load even though thumbnail shows a connection

Hello Frank,

Thank you for your message.

Which version do you use? This looks like a bug from the early release of v7, but the current version is 7.0.2.0.

Ios veriewer retireve passwords from ru server

Hello Brad,

Thank you for your message.

Unfortunately, there is no password retrieval mechanism. If you forgot a Host password you should change it the Host settings.

Hope that helps.

Connection speed dilemma and not related to internet speed

Hello John,

Thank you for your report.

I guess that both Viewer and Host below to the same local network. Do you use direct connection or Internet -ID connection?

If you use Internet-ID connection please try switching to direct connection instead.

Which IOS app Remote Utilities?

Hi Mike,

However I need a setting for a View-Only connection, how to do that?

Unfortunately, the mobile client only has the Full Control mode so far.

Also, in the window "New connection", I can not specify the port number for a direct connection.

You should first add a new connection. Then click on the tiny "i" in the connection list beside the target connection name to edit its properties. There you will be able to enter the Host port.

Hope that helps.

IPAD Viewer Disconnects

Hello Warren,

Thank you for your message.

We should examine the Host log files first. Perhaps, the issue is on the Host side rather than on Viewer's. Could you please send us the Host logs to support@remoteutilities.com . Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/