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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1574)

Dec 05, 2016 8:27:16 am EST

Hello Ron,

Thank you for the kind words!

Regarding all those BitDefender issues and issues with other a/v software - we'll do our best to get rid of them as quickly as possible by submitting false positive reports.

The final 6.5 release is upcoming in a couple of days.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1574)

Dec 03, 2016 9:32:20 am EST

Hi Ashley,

The beta 4 was going to be the last beta anyway. We are planning on rolling out the final release the upcoming week (in a few days).

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Restricted Cusor Movement on Host
Host unable to use cursor during remote connection

Conrad, Administrator (Posts: 1574)

Dec 03, 2016 3:53:03 am EST

Hello Lou,

This can happen if you still move (or accidentally move) your cursor. So long as you do no move it the remote side can move their cursor without the snapping effect.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1574)

Dec 03, 2016 3:37:57 am EST

Hello Ashley,

We checked and indeed there is a bug. We'll fix it in the final release.

Thank you!

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1574)

Dec 02, 2016 3:38:30 am EST

Hello Ashley,

Is it the same computer? What operating system?

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Free Version-30 day trial

Conrad, Administrator (Posts: 1574)

Dec 01, 2016 9:51:01 am EST

Hello Jim,

Thank you for your message.

By default the trial version is installed. You can generate a free license key and register the program as described here https://www.remoteutilities.com/support/docs/free-license/

By the way, starting 6.5 beta we updated the installation wizard. Now during installation the Viewer asks whether you want to install the trial version or generate and apply a free license right away.

Let me know if you have other questions.

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Remove the warning message for remote surveillance

Conrad, Administrator (Posts: 1574)

Nov 30, 2016 5:06:08 am EST

Hello Amritava,

Thank you for your post.

Unfortunately, we cannot remove this message in the program because this has to do with remote user's privacy. This blog post explains our point of view.

Don't hesitate to ask me if you have other questions.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1574)

Nov 29, 2016 2:56:24 pm EST

Philippe Hamel wrote:

Is there documentation on the management of synchronized address books for version 6.5 Beta3 ?

I'm unable to use/configure this feature with my viewer and my local "Remote Utilities Server" ...

Hi Philippe,

The documentation is being updated and we will publish it beginning next week.

Meanwhile, I could help you configure it. Feel free to send me a message to support@remote-utilities.com.

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mouse button order

Conrad, Administrator (Posts: 1574)

Nov 28, 2016 1:04:36 pm EST

Hi Bob,

Thank you for your post.

I do apologize for the lack of this feature so far. Most likely we will include this feature in the next update, the one that is going to come after the 6.5.

Sorry for any inconvenience.

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[ Closed ] Version 6.5 BETA

Conrad, Administrator (Posts: 1574)

Nov 28, 2016 12:55:32 pm EST

kennymac782641 McDonald wrote:

[HKEY_CLASSES_ROOT\Installer\Products\13A941B963765914F811F4CD6F8DD41E]

Hello,

This looks like an old issue with MSI cache not cleaned up properly.

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