Nick, if you close the lid on your laptop it most likely goes to the hibernation state. In this state the network activity may be suspended or become intermittent (like only to turn on briefly to check email etc.).
Unfortunately, we do not provide white labeling of the icon. Apart from purely marketing reasons, there is another reason - the program should be clearly identifiable by the user (and security staff/admins if any) as being Remote Utilities.
However, you can still customize the Agent window itself, as described in this tutorial.
Can I privately message you a video showing the reproduction of the issue? Maybe it can help your development team understand what is going on.
Sure, go ahead. You can send the link to email@example.com.
I highly recommend you check your antivirus software settings, and specifically add both Viewer and Host to its exceptions list (white list). If there is any blocking it well may be on the a/v software side.
I have had the same, problem. I replicated the issue and conrad said it was my local pc and didn't provide any further help.
Hi Brian. Unfortunately, this is one of those issues that are caused by external factors which may be specific to just certain machine. Quoting the initial post:
I then installed the Viewer software on another Windows 10 system and it worked fine.
That said, there is little we can do in this situation except starting to examine a specific customer's machine and trying to guess what software causes the block. A quick solution would be to check the security software first.
Note that simply disabling a/v software may not work - surprisingly many of these programs still work even if you disable them.
Thank you for your report. We couldn't reproduce this problem. However, it looks like this problem is specific to that one Viewer machine. Are there any special utilities running there especially those that could use or modify the behavior or keyboard/mouse?
Not necessarily. It all depends on whether you need remote access over the Internet or you want to restrict the program to local network only. Either scenario is possible. Unlike some other well-known programs Remote Utilities is flexible enough to be used both for Internet-based remote support and for the use in isolated and strictly secured networks.