Conrad Sallian's community posts

Hi dateno1,

Please, send us your RU Server logs. You can find them in C:\Program Files (x86)\Remote Utilities - Server\Logs\

You can zip the entire folder and send it over to us at support@remoteutilities.com

Thanks.

Hi Colin,

It looks like its a detection of "potentially unsafe/unwanted" programs (hence "not-a-virus") where all remote access programs naturally fall into. Usually this detection is either disabled by default (e.g. Eset) or the antivirus software explicitly asks if you want to enable detection of such programs.

If you write to Kaspersky and ask them about that they will tell you that this detection is benign and is just for your information.

Hello Matthew,

Video hook drivers are actually an outdated technology. Here is from Microsoft https://docs.microsoft.com/en-us/windows-hardware/drivers/display/mirror-drivers .

Thanks.

Colin Faulkner wrote:

I have the same problem, both Opera and Chrome won't allow me to download the new 7.1.1.0 versions of the Host and Agent.
Don't seem to have had this problem before...
I'm reluctant to turn off my AV to download the files.
Please advise ASAP.
Thanks

Hello Colin,

Just checked with Chrome - downloads both Agent and Host (exe and msi) without an issue. Also we checked Google Search Console, the section 'Security issues' and 'Manual actions'. There are no issues there. That is, the site is clean in the eyes of Google.

Hello Werner,

What antivirus software do you use?

Hi Jeffrey,

I'm glad you figure out the issue. Let us know if you need assistance in the future.

Hi Jeffrey,

If you generated your license key using the form, you should have received the key via email. Apply the key in Viewer as described on this page.

Hope that helps.

Hi John,

1) Yes. Actually, from any Viewer computer registered with your key. Our license is floating meaning that the actual number of Viewer copies that you can register is unlimited, so long as you work from one Viewer at a time.

2) No. Only Viewer (the user/admin module) needs to be registered. Hosts/Agents do not require registration.

3) You can remove computers from your address book in Viewer and add new ones. Whether you uninstall its coutnerpart (Host) on the remote computer or not doesn't matter.

4) If you mean this message , it will not be visible if you are connecting from a Viewer registered with a commercial license.

5) Yes, at 50% of the price. This has been our standard upgrade policy for years.

6) We have never killed the service for paid users. Paid users of version 6 can use the product and service just as they did. The today's newsletter was about the free license users only.

7) You only need a 1-tech license in this case.

Let me now if you have any other questions.

dateno1 wrote:

License is changed?

Hello,

Yes, in the new version the Online option of the configurator is only available for paid users. We no longer allow free and trial users to build a package signed with our digital signature.

Let me know if you have any other questions.

Hello,

Thank you for your report.

Quickly tested this case on a Win 11 machine, it works. Here is a video https://www.remoteutilities.com/test/ru-server-reg.mp4  

Please, let us know if you still cannot make it work on Server 2019.

P.S. There isn't any difference between which Windows version (workstation or server) you use. At least it shouldn't be.