Remote Utilities 6.9 Beta is available for download. (X) Dismiss

Community

force remote window to be placed on a secondary monitor

Conrad, Administrator (Posts: 2023)

Feb 02, 2018 8:30:00 am EST

Hello Erik,

Unfortunately, you cannot do that in Remote Utilities alone. I'm sure there is software though that allows you to run certain applications on certain local monitors.

Like Remote Utilities? Write a review

Callback not working in MSI with Agent option

Conrad, Administrator (Posts: 2023)

Jan 23, 2018 6:56:13 am EST

Hello Aaron,

Currently, the Agent picks up the old settings (if there are any) which are located in the registry here:
\HKEY_CURRENT_USER\Software\Usoris\Host\

We will certainly reconsider this behavior. Namely, we'll think implementing different scenarios including the one when the old settings can be overwritten by new ones.

Like Remote Utilities? Write a review

Changing resolution causes mouse to track incorrectly in Agent

Conrad, Administrator (Posts: 2023)

Jan 22, 2018 10:56:47 am EST

Hello Aaron,

Could you try enabling "Use legacy capture mode" in the Host options. Here is a screenshot:


Like Remote Utilities? Write a review

Callback not working in MSI with Agent option

Conrad, Administrator (Posts: 2023)

Jan 22, 2018 4:54:03 am EST

Hello Aaron,

Thanks for letting us know. Perhaps, this has something to do with multiple runs of the Agent on the same computer and cached data. Let us check this more thoroughly and I will get back to you soon.

Like Remote Utilities? Write a review

Changing resolution causes mouse to track incorrectly in Agent

Conrad, Administrator (Posts: 2023)

Jan 22, 2018 3:38:37 am EST

Hello Aaron,

Thank you for your post.

Could you try restarting the remote session , that is - close the Full Control window and re-launch it - after you change resolution.

Like Remote Utilities? Write a review

Version 6.8 and a new MSI configurator

Conrad, Administrator (Posts: 2023)

Jan 18, 2018 3:58:22 am EST

Hello Dan,

We tried to reproduce the issue but we coudn't. The configurator works as it should, and the file is downloaded from the server successfully.

Perhaps, that was some temporary glitch? Could you try configuring now and let us know.

Thanks.

Like Remote Utilities? Write a review

Host computer constantly showing offline in the viewer?

Conrad, Administrator (Posts: 2023)

Jan 17, 2018 11:19:28 am EST

Hello Matthew,

Thank you for your post.

Have you checked this one https://www.remoteutilities.com/support/docs/internet-id-connection-not-working/ ?

Like Remote Utilities? Write a review

Android App Comments

Conrad, Administrator (Posts: 2023)

Jan 15, 2018 3:11:29 pm EST

Hello Tony,

We will be reviewing and updating the mobile app some time soon and we'll look at this issue too. Sorry for any inconvenience.

Could you tell us the phone make/model and Android version? Thanks.

Like Remote Utilities? Write a review

Security enhancements

Conrad, Administrator (Posts: 2023)

Jan 15, 2018 3:06:08 pm EST

You are welcome! And thank you for the kind words!

Like Remote Utilities? Write a review

Android App Comments

Conrad, Administrator (Posts: 2023)

Jan 15, 2018 4:27:10 am EST

Hello Tony,

Thank you for your post.

You should double-tap and start holding on the second tap. That way it should work.

Like Remote Utilities? Write a review
Page:
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.