Conrad Sallian's community posts

Hello,

To completely uninstall Viewer please follow this guide. Before you clean up the %APPDATA% folder though note that the connections_4.xml file is your general address book. You might want to back it up before proceeding.  

In addition, remove the folder C:\ProgramData\Remote Utilities . Note that the ProgramData folder is hidden - you must enable "Hidden files and folders" in Windows.

Viewer leaves no traces in Windows registry, so no need to clean it.

If all else fails use this secret weapon from Microsoft

Hope that helps.

We implemented this alert message because there was no obstacle whatsoever for malware actors to use the product for their nefarious deeds.

I mean unaltered (out-of-the-box) product, of course. Because a modified/cracked product is a totally different thing, which can be recognized and eradicated even by the modern antivirus software programs (sarcasm).

Hi John,

Thank you for your honest remarks.

I do believe that this is being done “The Message in the bottom right corner” to get Paid membership , no doubt about that.

Sorry, that's not true. Converting free license users to paid users wouldn't have much impact on our earnings (otherwise we wouldn't offer a free license at all, or would severely restrict it in features).

We implemented this alert message because there was no obstacle whatsoever for malware actors to use the product for their nefarious deeds. Now they at least must purchase a license - and a paid license is something that can easily be blocked. It's that simple.

Are you offering any Seasonal discounts like others do this time of the year like the Christmas and new year discount and if so how do we get it?

Feel free to contact our sales at sales@remoteutilities.com. I'm sure they'll come up with something.

Hi Douglas,

Thank you for your message.

Perhaps, the msi installer is broken on that computer somehow. You can try the following:

1. Manually uninstall Viewer via Windows settings.

2. Download and install Viewer.

Hope that helps.

Hello Everyone,

We have been testing this recently and managed to reproduce the bug. The issue was caused by an updated  third-party library. We had to update our code to compensate.

Anyway, the fix will be available in the next update which is due in a week or two.  

Thanks.

Hello Olivier,

1. This message is only shown for free license users and trial users.

2. It will be translated into other languages (20 languages) in the next update.

Hi Jamie,

The logs show an error returned by the receiving inbox:

perfora.net (mxeueus004) Nemesis ESMTP Service not available Service unavailable Reject due to policy violations. For explanation visit https://www.ionos.com/help/index.php?id=2425&ip=198.61.254.23&c=poli

Hello Everyone,

Yes, unfortunately it's a bug which manifests itself on Windows XP. In a week or so we will release version update which will include a fix. For the time being, you can indeed use Viewer 7.0.2 version on that Windows XP machine.

Here is for your convenience: https://www.remoteutilities.com/test/viewer7.0.2.0.exe

Hi dateno1,

Please, send us your RU Server logs. You can find them in C:\Program Files (x86)\Remote Utilities - Server\Logs\

You can zip the entire folder and send it over to us at support@remoteutilities.com

Thanks.

Hi Colin,

It looks like its a detection of "potentially unsafe/unwanted" programs (hence "not-a-virus") where all remote access programs naturally fall into. Usually this detection is either disabled by default (e.g. Eset) or the antivirus software explicitly asks if you want to enable detection of such programs.

If you write to Kaspersky and ask them about that they will tell you that this detection is benign and is just for your information.