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opening the device driver screen on the remote freezes the screen

Conrad, Support (Posts: 2295)

Jul 18, 2018 1:17:11 pm EDT

Hi,

What about the installs not working?

This is not about Remote Utilities. You should check the Windows account that is being logged in the system. Specifically, check if it has all the necessary permissions.

opening the device driver screen on the remote freezes the screen

Conrad, Support (Posts: 2295)

Jul 18, 2018 12:42:07 pm EDT

Hi Vincent,

If you want complete control over the remote computer including the ability to control UAC prompts and install applications, you should use Host instead of Agent. Unlike Agent, the Host works as a system service with system-wide privileges.

Hope that helps.

Remote Printing

Conrad, Support (Posts: 2295)

Jul 18, 2018 12:37:36 pm EDT

Hi Dennis,

Unfortunately, we couldn't manage to test it with the software itself. We can guess, however, that the problem may occur because of specific printing properties.

Have you tried printing with the help of Microsoft XPS Doc writer or Microsoft Print to PDF. That might be a workaround to this problem.

opening the device driver screen on the remote freezes the screen

Conrad, Support (Posts: 2295)

Jul 18, 2018 12:01:50 pm EDT

Hello Vincent,

Thank you for your post.

Do you have Host or Agent on the remote side?

Separate hotlist for local/remote

Conrad, Support (Posts: 2295)

Jul 18, 2018 4:55:05 am EDT

Hello Glen,

Thank you for your post. Yes, your suggestion makes sense. Initially the bookmarks feature was intended to be used for the local side only. We need to implement some changes to make it usable on the remote side.

I have added your suggestion to our wish list.

RU Dedicated server inaccessible on network after router upgrade

Conrad, Support (Posts: 2295)

Jul 18, 2018 4:30:32 am EDT

Hello Nijel,

Thank you for the details. Unfortunately, it is hard to say why the server cannot be reached then since it looks like the problem is specific to the current network/router configuration than the program itself.  

From you describe I can assume that you can access your server from the outside and cannot access it from inside the network. So this might have something to do with the resolution of your server's DNS name inside the same network where the server is. This brings us to the "loopback" problem when a service tries to resolve an external IP address from the inside.

RU Dedicated server inaccessible on network after router upgrade

Conrad, Support (Posts: 2295)

Jul 17, 2018 5:56:00 pm EDT

Hello Nijel,

Thank you for your message.

. I forwarded port 5655 to my dedicated server as it was before but now when I am connected to the same network on the Viewer the clients all appear offline.

This might mean that the Viewer PC cannot reach/communicate with your server PC. You should check if the DNS name of server can actually resolved on the Viewer side. Or, if you use an IP address, then there should be a direct route between Viewer and Server.

RU Server Usernames should be case-insensitive

Conrad, Support (Posts: 2295)

Jul 17, 2018 8:58:36 am EDT

Hello Marty,

Thank you for your suggestions.

I found when configuring a host to use Custom Server Security, the capitalization of the username matters. For example, logging on with username "johndoe" will fail if the username on the server is "JohnDoe".

If case-sensitivity is by design, more clarity is needed through the documentation and app dialogues to remind users.

Yes, it is by design. We will mention that in the documentation and possibly also in the interface itself. Alternatively, we will consider following the Windows scheme instead.

Unsuccessful logons should be prefixed by something more meaningful, eg "RU Server Authorization Failed"

Yes, this is a known issue. We will add a message in case of a failed logon attempt.

Remote Printing

Conrad, Support (Posts: 2295)

Jul 17, 2018 7:37:31 am EDT

Hi Dennis,

Could you tell us the name of the application? We'll see if we can reproduce the issue.

Thanks!

Viewer does not remember server address and credentials

Conrad, Support (Posts: 2295)

Jul 17, 2018 7:36:12 am EDT

Hello,

Thank you for your post.

Has anyone else encountered this bug? Is there a known solution or troubleshooting route?

Please , try removing the file config_4.xml found in the program %APPDATA%\Remote Utilities Files\ folder. This will reset the Viewer settings/options.

Your address books won't be affected by this action.

Let us know if this worked out for you.
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