Conrad Sallian's community posts

Problem with Remote Utilities Server 6.5

Conrad, Support (Posts: 2953)

Jan 17, 2017 1:08:45 pm EST

Hello Patrick,

Responded via the ticket. Thanks.

P.S. For anyone else to note, if you used address book sync in the past (i.e. in version 6.3.x.x and server 2.2 and earlier) and now have upgraded to the new version you must upgrade both Viewer and Server and then follow this address book sync upgrade guide. In a nutshell, you just need to export your existing address book, then set up address book sync anew - in the new version it is set up differently than before - and import your address book back into the system.

Clipboard not syncing

Conrad, Support (Posts: 2953)

Jan 17, 2017 1:04:40 pm EST

Hello Oscar,

Could there be any programs running that use the clipboard and compete with RU for the clipboard contents? I mean various little utilities like clipboard helpers etc.

allow RUT to access the interface of Kaspersky Endpoint Security 10

Conrad, Support (Posts: 2953)

Jan 16, 2017 1:03:19 pm EST

You are welcome :)

Clipboard not syncing

Conrad, Support (Posts: 2953)

Jan 16, 2017 11:57:33 am EST

Hello Oscar,

Screenshots and files won't work anyway, this is a different mechanism yet to be implemented.

As for text content, let me summarize:

Viewer is installed on Windows 10
Hosts are installed on Windows 7 and Windows XP

Copying plain text works except just one Host (Windows 7). Is that the case?

allow RUT to access the interface of Kaspersky Endpoint Security 10

Conrad, Support (Posts: 2953)

Jan 16, 2017 10:54:12 am EST

Hello Oscar,

You may also need to enable "Capture alpha-blending windows" option as described here https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/ . Perhaps, you just can't see the Kaspersky settings window because of this option turned off.

Let me know if that fixes the issue.

Clipboard not syncing

Conrad, Support (Posts: 2953)

Jan 16, 2017 10:25:12 am EST

Hello Oscar,

Thank you for your post. And what is the contents that you want to copy? Is it plain text, rich text, other contents or even a file?

Searching the Address Book?

Conrad, Support (Posts: 2953)

Jan 13, 2017 6:27:40 pm EST

Thanks, Ron.

Searching the Address Book?

Conrad, Support (Posts: 2953)

Jan 13, 2017 3:09:11 pm EST

Hello Ron,

There will be a few minor fixes in the File Transfer mode. As for the speed with which the directories/folders are displayed, this is going to be fixed in one of the subsequent versions because it requires a little more work than a regular minor fix.

Memory usage - Custom Server

Conrad, Support (Posts: 2953)

Jan 13, 2017 9:06:22 am EST

Hello Trevor,

Sorry for not asking that earlier, but do you also use it as a relay one? And approximately how many idle and active Hosts you have on average?

I'm asking because we couldn't reproduce the problem even under stress testing. But nevertheless a memory leak , if any, needs to be investigated and your help may be needed.

Would you mind if I convert this thread to a support ticket?

Searching the Address Book?

Conrad, Support (Posts: 2953)

Jan 13, 2017 7:59:52 am EST

Hello Oscar,

Thank you for your post.

This feature is currently under development and should appear in the next 6.6 update in a couple of weeks, if all goes as planned.

Let me know if you have other questions.

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