Conrad Sallian's community posts

Hello Lee,

Just today we released version 6.6. You can download it from here:
https://www.remoteutilities.com/download/

Could you please update your installations (Viewer and Host) and let us know if you still have the issue.

Thanks.

Hello Lee,

Thank you for your post.

My new issue is the 6.5.0.8 hosts on several systems running Windows 10 Pro will not let me use the start menu, taskbar, and there is no keyboard function.

Since it's Windows 10 it is unlikely that "Capture alpha blending windows' option can help, but you may still try. Here is a related troubleshooting article https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/

What is the antivirus software installed on the Host computers?

You are always welcome :)

Hello Benny,

We have made the necessary changes to the code - the fix will be available in the upcoming 6.6. That is, you will be able to apply manual changes.

Hi Benny,

I can assure you that we are not greedy :) It's only that we cannot always implement all that we (and our customers) want as fast as we would like to. That's software development - it always takes more time than initially planned.

Hello Benny,

Here is what you can try:

1. In the Viewer address book right click on the connection in question, and select Properties.

2. Navigate to the RDP tab and click Configure. Microsoft RDC window will open. Keep it open.

3. Navigate to  \AppData\Roaming\Remote Utilities Files\rdp_connections , find the file that you were editing and edit what you need then save the file.

4. Now close the RDC window and click OK in connection properties dialog.

Let us know if that worked. Thanks.

Hello

The only other question I have is the different companies and how that would work. I read the spoke and wheel blog mentioned in the links you shared. If I support multiple companies, I should just get a mini per operator license. Multiple viewers OR multiple licensing (2 free, 1 paid) does not seem to be supported. Would be a nice feature :)

Why, you can work from multiple Viewers. For example, if you have an operator license (standard or mini, regardless) you can install your license on as many Viewers as you need , provided that the number of Viewers you work from at a time does not exceed the # of licenses purchased. The simplest example is when you purchase a 1-operator license. It means that you can work from one Viewer workstation at a time, but you are not restricted to how many total workstations you can install (and use) the Viewer on.

As a consultant I come in to places that already have something like this and seems I would have to juggle around to use their address book and key.

Until we create a web client and web address book, you can use the portable Viewer. To add protection you can also encrypt your address books as described in this recent blog post https://www.remoteutilities.com/about/blog/Remote_Utilities/local-address-book-encryption/ . So even if you accidentally lose or forget your USB stick with Viewer somewhere your access data will be safe.

None of the hosts require a "Key". Only the viewer. Any number of licensed viewers can connect to any host. You can use the same license key for all of your viewer machines. You are only limited to how many addresses you can have in your address book, by the type of license. Free = 10, Mini = 50, Per-Operator = Unlimited.

Yes, this is correct. Thank you, Benny.

Currently, we have two big priorities - an improved mobile client and Mac support.

Hello Bobby

Although a web client is not among our immediate priorities, still more and more users are asking us about it. Unfortunately, there is no specific ETA for now.

No problem :) Don't hesitate to ask if you have other questions.