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Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2239)

Jun 21, 2018 7:43:15 pm EDT

Cristian, and John

Do you have a 32-bit OS installed on the server machine?

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2239)

Jun 21, 2018 7:39:02 pm EDT

Hello John,

We are currently investigating this. Thank you for your message!

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2239)

Jun 21, 2018 7:19:50 pm EDT

Cristian,

Im having problems with the server:

And when exactly do you receive this error? Are you trying to connect to running server or just make it run after the installation?

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2239)

Jun 21, 2018 7:18:42 pm EDT

Cristian Braun wrote:

Nice!
I was hoping for a feature I asked (a window to show Internet ID similar to agent version using host) but it still missing.
Maybe next time.
Keep going this way!

Hi Cristian,

Unfortunately, this specific feature wasn't planned for this update, but we'll definitely implement it in one of the nearest updates. We also want to see it in the product as soon as possible.

RU removed by Bitdefender

Conrad, Support (Posts: 2239)

Jun 21, 2018 7:16:03 pm EDT

Hello,

Gen:Trojan.Heur.DP.ZT0@aqKIFxni
Infected

Note the "heur" part that means "heuristic". The file is new, the antivirus program just doesn't know about it yet and classifies it as malware using heuristics algorithms.  This is true about all other links that you provided below - take a closer look at detection names. Most of them either say "heuristic" or "riskware" (potentially unwanted program/application, PUA).

Besides, for any new release antivirus programs start to immediately classify the software as riskware or even malware. This time there are very few actually. It used to be much worse with previous releases where we could easily get 20+ false positive detections on new build.

This is how antivirus software works these days - they prefer to be on the safe side and block just everything that might be dangerous (remote software is usually in this category). It usually takes a couple of weeks of sending false positive requests before the detections are removed.

RU removed by Bitdefender

Conrad, Support (Posts: 2239)

Jun 21, 2018 2:56:55 pm EDT

westmindltd wrote:

Hi Conrad

And the funny part is that the Home [free] edition of BD ignores RU installer and the software itself.

Hello,

Thanks for the details. Yes, apparently there is some inconsistency about this detection. Even more unusual is the fact that this version has been around for almost a year now (the last 6.8.0.1 build was released in August 2017) and only now BitDefender decided, all of a sudden, that it's "malware".

Remote Utilities beta 6.9 has been released today, by the way:
https://www.remoteutilities.com/download/beta.php

RU removed by Bitdefender

Conrad, Support (Posts: 2239)

Jun 21, 2018 2:03:35 pm EDT

Hello Artur,

Thank you for your message.

Already reported to Bitdefender as a False Positive but it didn't help.

Do you mean you reported to BitDefender that they blocked legitimate software on your computers and they refused to help? That is, they can simply "think" that you shouldn't use certain legitimate software because they say so.

Unfortunately, I don't know how we can help in this situation. How can an antivirus software vendor that cannot distinguish between good and bad software even be trusted? What if they are similarly incapable of detecting real malware when time comes and thus jeopardize security of your systems?

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2239)

Jun 21, 2018 10:47:49 am EDT

UPD: Version 6.9.3.0 (Beta 2) has been released on September 24, 2018. See release notes.

This is the main discussion thread for Remote Utilities 6.9 BETA. Feel free to post your comments, questions and bug reports here.

Download 6.9 beta
Release notes

We will cover the new features in a series of blog posts and publish the links in this thread.

Blog: Version 6.9 (Beta 1) - Host authorization
Blog: Version 6.9 (Beta 2) - PIN code + Restart Agent as

Note: "Simple update" was turned off in the beta but will be available in the final 6.9 release. For now, in order to remotely upgrade your Hosts to the beta version use method 2 or 3 described in the section Updating Hosts in Updating Remote Utilities tutorial.

session logs

Conrad, Support (Posts: 2239)

Jun 21, 2018 2:59:04 am EDT

Hello Chas,

The idea being for me to see who logs in and does what. Without their ID / IP I have no idea.

I understand. In the future we are going to do the following:

- Make the ID server to transfer the IP address of the Viewer to the Host log. Now you cannot see the Viewer IP address because it stays on the server side and is effectively hidden from the Host.

- Implement a full-fledged reporting/auditing system that would allow the admin to check who accessed what and in which connection mode.

Thanks.

Connect to Windows 10 in safe mode

Conrad, Support (Posts: 2239)

Jun 21, 2018 2:44:45 am EDT

Hello Ralph,

Thank you for the update. It looks like your Host service won't start after the reboot. Please, check out this knowledge base article and see if solutions listed there help https://www.remoteutilities.com/support/kb/host-service-won-t-start/
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