Free `10 license used but only installed and connected to 4 hosts

Conrad, Support (Posts: 2295)

Jul 16, 2018 7:00:53 am EDT

Hello Shane,

The license count column just shows your total available number of allowed entries in your address book. Besides, there is no such thing as unregistering a Host -  you just delete the records you no longer need from your address book and that's it.

Hope that helps.

FR: Linux, Mac - Host

Conrad, Support (Posts: 2295)

Jul 16, 2018 4:44:25 am EDT

Hi Reece,

We are working on it :) Thank you for your support!

View mode and Lock workstation on disconnect option

Conrad, Support (Posts: 2295)

Jul 16, 2018 4:30:32 am EDT

Hello Marty,

Update on this issue - we are going to provide a fix in the next build of the beta version.


Remote Printing

Conrad, Support (Posts: 2295)

Jul 15, 2018 1:31:22 pm EDT

Hi Dennis,

Thank you for your post.

I have no trouble printing normal pages( pdf, word, etc.), but a check.

Can you print pdf, word files with Remote Utilities printer successfully? Could you please clarify what you mean by check in this case?

Black Screen on Win10 ( fresh install )

Conrad, Support (Posts: 2295)

Jul 12, 2018 12:57:51 pm EDT

Hello Andreu,

Thank you for your message.

This knowledge base article may help

Password Box

Conrad, Support (Posts: 2295)

Jul 12, 2018 12:54:29 pm EDT

Sure, we will examine this issue and fix it in one of the subsequent program updates.

Connect to Windows 10 in safe mode

Conrad, Support (Posts: 2295)

Jul 12, 2018 12:53:11 pm EDT

Hi Ralph,

I'm glad to hear you figured out the issue. Don't hesitate to post another message or submit a ticket if you need any help.

Password Box

Conrad, Support (Posts: 2295)

Jul 11, 2018 5:57:13 pm EDT

Hello Ralph,

Thank you for your post.

You can include the password when you launch a connection from command line. See "Example 1" on this page.

Still, I will forward this issue to our development for testing and possible fixing.

Password protect relay server / connections

Conrad, Support (Posts: 2295)

Jul 09, 2018 9:42:01 am EDT

Hello Marty,

As far as I can work out it's not possible to connect to any hosts without a host password or a relay logon.

The problem that Matthew mentioned is not about authorization or security. It's just that the server can be used as an intermediary by someone who just knows its address and port. That poses no threat to security but it's still a nuisance.

That said, in the upcoming version beta 2 we will implement certain mechanism to protect the server from such use. Again, it's not about any "security breach" or anything like that, it's just that it is possible to "piggyback" on someone else's server should you know its address and port used.  


Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2295)

Jul 07, 2018 5:41:17 am EDT

Hi Max,

Yes, that. Though, I think you mean "local user" (person at the location of the PC) since I am the remote user (person at another location) and I can't click on it and its in the way.

Yes, this depends on where you are. But in our documentation and elsewhere on the site we use these terms in relation to where the tech/admin is located. So the admin is the local user whereas the user who is sitting at the computer to which the admin is connecting in is the remote user.

I guess unattended remote access isn't so much your target customer as remote technicians wh ere this might make some sense.

With unattended access no remote user is present.

Correct. Two remote monitors and two local monitors, and I want to map each remote monitor to a specific local monitor. Since this is not a beta feature, I agree this isn't the place.

This thread can help.

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