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Error in event viewer Windows.

Conrad, Administrator (Posts: 1808)

Mar 16, 2017 1:08:43 pm EDT

Hello Jose,

Thank you for your message.

Please, update the program to version 6.5.0.8 which is the most recent one. You can download it here https://www.remoteutilities.com/download/

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WIndows Version: All computers showing OFFLINE however are all still accessible.

Conrad, Administrator (Posts: 1808)

Mar 16, 2017 1:02:39 pm EDT

Hello Mark,

Thank you for your message. A few questions:

1. What is the version used at both ends? That is Viewer and Host.

2. What is the connection type in use? Is it direct (e.g. LAN) or Internet-ID?

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mac viewer?

Conrad, Administrator (Posts: 1808)

Mar 16, 2017 3:29:24 am EDT

Hello,

Mac version is in development. We are planning to release it this year.

Thanks.

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finding computers in address book prior to remote installation

Conrad, Administrator (Posts: 1808)

Mar 15, 2017 5:18:45 am EDT

Hello Wayne,

Thank you for your post.

To "push" the software onto a remote computer where it hasn't been installed previously some conditions must be met:

- It must be directly accessible to you via an IP address or hostname.
- Admin share (admin$) must be enabled on the remote PC
- You must have local administrator rights on the remote PC to be able to push-install the Host

See Connection Type section on this page.

haven't had a chance to do a remote install yet, but I may have found the answer to my own question. I'm thinking that I just need to click the "Add connection" button and add a connection using the IP address and then I'll have a connection on which I can perform a remote install.

Yes, you need to create a placeholder - an record in your address book on which to perform your action.

This might be just a semantic issue

Another word or rather expression could be a "saved session".

...I also found a "Scan for RU hosts" that let's you add computers to the list even if RU isn't yet installed, so that helps...

Yes, the scanner also shows where you already have the Hosts installed and where you haven't.

Thanks.

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FR: Local then Internet-ID, copy & move computers, templates, remote settings multiple computers

Conrad, Administrator (Posts: 1808)

Mar 14, 2017 2:15:02 am EDT

Hello Bruce,

Sure, no problem :) We will do our best to add many useful features as possible. Thank you!

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Internet ID - Connection issue

Conrad, Administrator (Posts: 1808)

Mar 13, 2017 11:01:09 am EDT

Hi Justin,

Just noticed you also opened a support ticket on this issue. Let's keep within the ticket then to avoid duplicating here on the forum.

Thanks.

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Internet ID - Connection issue

Conrad, Administrator (Posts: 1808)

Mar 13, 2017 10:58:09 am EDT

Hello Justin,

Looks like the issue on the Hosts side then. Could you please send us the Host log files to support@remote-utilities.com. Here is about Host logs https://www.remoteutilities.com/support/docs/host-log/

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NO Audio or sound from Host Windows 10

Conrad, Administrator (Posts: 1808)

Mar 13, 2017 2:11:26 am EDT

Hello Marco,

No problem.

We have also received your ticket. I will forward your case to our 2nd tier support . Perhaps, we'll need more information about the sound configuration on your system.

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NO Audio or sound from Host Windows 10

Conrad, Administrator (Posts: 1808)

Mar 12, 2017 2:42:17 pm EDT

Hello Marco,

Thank you for your post.


I am trying portable "viewer5.6.portable.zip" and launch rutview.exe on PC1 and rutserv.exe or Agent.exe on PC2.

Version 5.6 is very old. Please, use version 6. You can download it from here: https://www.remoteutilities.com/download/.

If you update existing installations, make sure that you update both parts - Viewer AND Host, not just the Viewer.

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Default Connection Mode

Conrad, Administrator (Posts: 1808)

Mar 12, 2017 12:09:28 am EST

Hello Benny,

Thank you for your message. I have added your suggestion to our wish list.

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