Conrad Sallian's community posts

PRO License [Full silent install]

Conrad Sallian, Support (Posts: 2979)

Mar 29, 2020 5:30:58 am EDT

Hi Manuel,

Thank you for your message. This feature is explained here .

Does this mean that the client can be installed on a windows machine without the installation window?

This is possible, of course, but it has nothing to do with full silent install in a sense which is used in the license comparison page. Full silent install simply means that the remote user won't be seeing a warning message the first time the Host is run.

Is there a way to receive the client ID remotely without being logged in on the machine I'm installing the client?

Yes, just utilize the SMTP mailsend feature in the MSI configuration step 3.

Hope that helps.

[viewer 6.10] black screen

Conrad Sallian, Support (Posts: 2979)

Mar 28, 2020 4:50:51 am EDT

Hi Christophe,

Sometimes, the computer restart or Host restart is needed when you have the black screen issue. We recommend restart the Host PC after the Host is installed.

Thanks.

Beta testing: Remote Utilities for macOS/Linux

Conrad Sallian, Support (Posts: 2979)

Mar 26, 2020 2:58:10 pm EDT

Hi Bruce,

This is a known bug. It will be fixed in the upcoming Mac Viewer beta 3.

Sorry for any inconvenience.

Middle Mouse Button doesn't work in a remote session

Conrad Sallian, Support (Posts: 2979)

Mar 26, 2020 12:48:50 pm EDT

Hello Michal,

Yes, indeed we managed to reproduce this issue. However, this was a known issue - adding scrolling capabilities is scheduled for the next beta version.

Let me know if you have other questions.

Disable clipboard sync from host

Conrad Sallian, Support (Posts: 2979)

Mar 26, 2020 12:42:21 pm EDT

Hello Sanj,

Thank you for your message. We will add your suggestion to our wish list.

cant connect to any pc since this morning

Conrad Sallian, Support (Posts: 2979)

Mar 24, 2020 6:06:04 pm EDT

Hi Mariusz ,

Please, refer to this KB article https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/

Hope that helps.

UDP connection option (Feature Request)

Conrad Sallian, Support (Posts: 2979)

Mar 24, 2020 7:09:34 am EDT

Hello Bruce,

Thank you for your suggestion. We will add it to our wishlist.

SMTP TLS version

Conrad Sallian, Support (Posts: 2979)

Mar 23, 2020 5:02:59 pm EDT

Hi Gábor,

Thank you for your message.

Yes, this is a known issue. We will update the protocol version for this feature to TLS 1.2 in the upcoming version 6.12 Beta 2.

Sorry for any inconvenience.

Not prompted for NT Authorization credentials from Host

Conrad Sallian, Support (Posts: 2979)

Mar 23, 2020 4:40:18 pm EDT

Hi Jenni,

You are absolutely right - the correct way to say is "authentication method" (when referring to "single password", "ru security" etc.) , while authorization actually refers to what a specific user is allowed to do (permissions volume). This was the initial intent for the current tab name though, to show that different rights and permissions are set for different, well, authentication methods.

We will do our best to correct this mistake and update the program and the documentation as soon as possible. Sorry for any inconvenience.

Host and Agent availability for Linux and Mac

Conrad Sallian, Support (Posts: 2979)

Mar 23, 2020 7:35:05 am EDT

Hello Oldřich and Ziang,

Thank you for using Remote Utilities! We do our best to release Host/Agent support for Mac as soon as possible, but it should take at least a few months from now before the first beta is available.

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