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Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2338)

Jul 30, 2018 6:01:57 am EDT

Update on the Windows Defender issue: the false positive detection has been reported to Microsoft. So far it looks like the online scanner detects rutview as malware, not the desktop client:

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2338)

Jul 30, 2018 5:54:23 am EDT

jackk wrote:

One more thing I've found:  If you remotely update, and include a new password in the msi, and the previous version is 6.3.0.6, you cannot login because the old settings are still on the client.  Even if you go to the client, and uninstall first, the remote install still cannot be logged into with the simple password from the msi because the old settings are still in the registry.  I found that if I delete HKEY_LOCAL_MACHINE\SOFTWARE\Usoris, then the remote installation will work properly after that.  Perhaps the installer msi should check for that and remove it.  I have reproduced this on several computers.  I always have to delete HKEY_LOCAL_MACHINE\SOFTWARE\Usoris for the remote install to work properly.

Hello Jack,

Could you please build an installer with all the settings that you think you need and send us for testing. We will take a look at this issue.

You can upload the installer on a file sharing service and send us a download link at support@remote-utilities.com

Thank you.

Remote computer going online / offline constantly.

Conrad, Support (Posts: 2338)

Jul 30, 2018 5:49:36 am EDT

Hello Mario,

We received the log, thank you.

Unfortunately, the log didn't show any serious errors or something that would explain why this specific Host has issues connecting. If it's possible, could you try to connect this Host to the Internet via another network interface (e.g. Wi Fi or mobile network) and see if the issue persists. This will help isolate the problem and see if it's indeed the network/router to blame or something else.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2338)

Jul 30, 2018 5:05:31 am EDT

Unfortunately, this is not the first time Windows Defender marks our software not only as mere riskware, but as a serious threat, like a trojan. This happened in the past. It is all the more strange to see that it's the Viewer that is marked as malware. Viewer cannot "give" remove access by definition, it's a client not a server (as in "client-server" architecture).

We do our best to report false positive detections though.

Remote computer going online / offline constantly.

Conrad, Support (Posts: 2338)

Jul 28, 2018 11:44:25 am EDT

Hi Alan,

I was connecting remotely to a client's computer using Visual Studio and the right click wasn't bringing up the menus, or more specifically context menus were not visible during the remote connection.

You should have enabled the option "Capture alpha blending windows". Here is how https://www.remoteutilities.com/support/kb/some-windows-or-menus-are-not-visible/

I had considered setting up my own Remote Utilities relay host to see if that would help, but have just been too busy. It could be a connectivity issue between Utah and where ever the Remote Utilities server is hosted.

Apart from using your self-hosted server please also try the latest beta 6.9.0.1. This from release notes:

The remote screen transfer speed of dynamically changing content (e.g. videos) over slow connections has been increased.

This is not only about slow connections, of course. The very screen capture algorithm in the beta was improved as compared with the current stable version (6.8.0.1).  

Hope that helps.

Remote computer going online / offline constantly.

Conrad, Support (Posts: 2338)

Jul 28, 2018 6:58:32 am EDT

Hello Mario,

Feel free to send the Host log to support@remote-utilities.com. Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/

Thanks.

Remote computer going online / offline constantly.

Conrad, Support (Posts: 2338)

Jul 28, 2018 4:50:10 am EDT

Hello Mario,

This has never been an ID problem. It's a network problem, in most cases caused by packet loss in the network itself or at ISP or issues with gateway hardware. There are many possible reasons.

What I recommend though is that you try installing the latest beta version https://www.remoteutilities.com/download/beta.php . In this version we implemented some fixes that can help smooth out small network issues and make the overall performance better.

If you install the Beta, make sure that you do that on both ends, Viewer and Host, not just the Viewer or the Host.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2338)

Jul 28, 2018 4:44:39 am EDT

Hello Jack,

You are correct, it goes back to the prefilled simple password instead of going back to the one time password. It's confusing because the simple password is saved with the address and it doesn't prompt for it initially because of that, but then it goes to it if the one time password is wrong or close to expiration.

Yes, this makes sense. We are currently considering this issue and how to better address it in the next beta.

One more thing I've found: If you remotely update, and include a new password in the msi, and the previous version is 6.3.0.6, you cannot login because the old settings are still on the client.

Sure, we will test that and see how we can fix it. Thanks!

remote win7 screen HUGE

Conrad, Support (Posts: 2338)

Jul 27, 2018 4:37:25 pm EDT

Hello Wanda,

Unfortunately, it looks like a general issue which may or may not be connected with Remote Utilities. I can only recommend that you add Remote Utilities Host installation folder (C:\Program Files(x86)\Remote Utilities - Host\ to antivirus software exception/white list and  see if the problem persists.

Thanks.

Version 6.9 Beta - main discussion

Conrad, Support (Posts: 2338)

Jul 27, 2018 4:29:34 pm EDT

Hello Jack,

f I put a wrong one-time password in, it says the password is wrong, and then it goes to the simple password entry box, so it you then type in the correct one-time password, you are actually changing the simple password.

Sorry, could you please elaborate on this. You cannot change the single password from the Viewer side, you can only change it on the Host side, in Host authorization settings.

When you enter a wrong one-time password you are returned to the single-password prompt window. There you need to click OK again (your single password remains pre-filled) to invoke the one-time password prompt window.  

I assume that you are entering the one-time password in the single-password dialog and that makes it all confusing. I can agree that perhaps this specific interface routine needs some reconsideration. I will immediately forward it to our development.

Thanks!
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