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Connect to Windows 10 in safe mode

Conrad, Support (Posts: 2239)

Jun 20, 2018 11:49:20 am EDT

Hello Ralph,

Thank you for the post.

Server is set to auto start.

By the server do you mean Host, correct? Technically speaking it's the server, yes, as in "client-server" architecture. But to distinguish it from RU Server we call the remote module Host.

When using Power Control to reboot the host computer into safe mode, I am then unable to connect back to it with the viewer. Is this a possible action? I remember from years ago being able to do this with VNC.

You enabled the "Reboot in safe mode" checkbox , correct?

session logs

Conrad, Support (Posts: 2239)

Jun 20, 2018 10:44:57 am EDT

Hi Chas,

Thank you for your post.

That depends on what connection type you use - Internet-ID or direct connection - and also whether Viewer and Host share the same network (and subnet) or located in different networks.

IP Filter setting - Bulk IP Range Import

Conrad, Support (Posts: 2239)

Jun 19, 2018 4:25:39 pm EDT

Hello Eric,

Thank you for your message.

The ability to bulk-import IP addresses and ranges will appear in the upcoming version 6.9. The Host settings will be XML-based which will allow you to actually import your own data, e.g. list of IP addresses to block.

Hope that helps.

Alt+Tab and Windows+Tab to local PC?

Conrad, Support (Posts: 2239)

Jun 19, 2018 10:36:42 am EDT

Hello Eli,

This suggestion will be added to our wish list. Thanks!

Cannot see mouse cursor on the remote computer

Conrad, Support (Posts: 2239)

Jun 19, 2018 10:35:25 am EDT

Meanwhile, here is a workaround that can help temporarily fix the problem. On the remote computer, go to windows settings -> Ease of access -> Mouse and enable "Turn on mouse keys...":



Let us know if it worked. Thanks.

Cannot see mouse cursor on the remote computer

Conrad, Support (Posts: 2239)

Jun 19, 2018 10:29:01 am EDT

Hello Ryan,

When there is no physical mouse the cursor might not be visible. The iOS version has nothing to do with it - the same is true about the desktop Viewer, only in desktop Viewer you see the local cursor by default so that behavior is not immediately evident.

But this is a bug and we have already added it to our bugfix queue. We will fix it in one of the upcoming updates.

Cannot see mouse cursor on the remote computer

Conrad, Support (Posts: 2239)

Jun 18, 2018 3:39:58 am EDT

Hello Ryan,

Thank you for your post.

Is a physical mouse connected to the remote Host PC?

Screen is kinda "choppy" - solutions ?

Conrad, Support (Posts: 2239)

Jun 15, 2018 4:14:05 am EDT

Hello Lukas,

Direct connection is always better than ID connection, by definition. It is the simplest way to connect from local to remote, and if you still have serious performance issues even when using direct connection, you should check your network and router.  

Hope that helps.

Screen is kinda "choppy" - solutions ?

Conrad, Support (Posts: 2239)

Jun 14, 2018 5:17:31 pm EDT

Hello Lukas,

Thank you for your post.

There are some tips on improving performance, found in this knowledge base article.

It should be noted, however, that in the upcoming version 6.9 we implemented some significant improvements to connection speed/performance. Version 6.9 beta will be made available on the site in a few days.

Free licenses doesnt work

Conrad, Support (Posts: 2239)

Jun 14, 2018 5:11:47 pm EDT

You are welcome :) By the way, we also fixed the issue with the in-program generator as well. Now everything works as it should.
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