Conrad Sallian's community posts

Hello,

Snowbound wrote:

Both the Host and the Viewer were downloaded from your website. all of these computers were connected via a wired connection to a 1GB switch back to my router. All of them were using the Internet ID since I am testing the software if it meets my needs to provide support to people elsewhere.

Yes, it might take up to a minute if you wait for the automatic online connectivity check in Viewer to trigger the next check (there is approximately a 30s - 60s) interval. However, if you manually click 'Refresh status' button on the Connection tab in Viewer this will override automatic check and show you the computers that are currently visible to Viewer (i.e. 'online').

Hi Keith,

UPDATE .. they have now reconnected, must have been a glitch in the Matrix ..

Good. Don't hesitate to send us a message if you need any help.

Hello Keith,

We did replace one of our severs recently, but it wasn't a server in Australia. Still, I recommend that you reset ('flush') the DNS resolver cache on your Viewer computer just in case.

In order to flush DNS please execute this command in Windows CMD:

ipconfig /flushdns

If that doesn't help try to reset it also on of the Host computers and test connectivity. If that doesn't help please let us know.

Thanks.

Hi Ajay,

Thank you for your message.

Instead of dragging the key try clicking on the drop area to open a standard "Open" dialog window and navigate to the key's location.

If you still have difficulty adding your key to your online account please let me know.

Hello David,

We are not responsible for poor code and quality of antivirus software vendors, especially noname vendors who are not even bothering responding to false positive reports. Antiviris software industry is in dismal state nowadays, they bring more harm than good. I wouldn't even take them and their 'detections' seriously, they have nothing to do with real security.

Hello David,

Thank you for the report. Have you tried contacting Avast with this issue? Unfortunately, we cannot update their signature databases to remove the false positive. Only they can.

It's most likely this year.

Hello Johnny,

The ability to 'add using code' in Linux/Mac Viewer isn't available yet. We are sorry for that. We'll add that in the final release.

Thanks.

Hello Jon,

Thank you for your message.

The license key is applied on the Viewer side, not Host's. The Viewer is supposed to be 'physically' accessible since it is the administrator's component used to connect in to a remote computer (with Host installed).

Hello Pedro,

This is an issue with MSI installer on your computer. Please, try this fix tool from Microsoft:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Hope that helps.