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Unattended access

Conrad, Support (Posts: 2269)

Jul 24, 2018 5:07:24 am EDT

Hello Max,

Thank you for your post.

You do not need to run the Host with a shortcut, it isn't supposed to work that way. When you install the Host with default settings its service should automatically with Windows. If it doesn't, you should figure out why , this knowledge base article can help. You can also manually start and stop the Host service by using shortcuts "Start Host" and "Stop Host" found in the Windows Start menu.

However, when you directly click on rutserv.exe file in the Program Files folder you run the Host in the Agent mode. This behavior is a side effect of the current implementation and we will fix that soon.  

Hope that helps.

Server Address Book missing

Conrad, Support (Posts: 2269)

Jul 22, 2018 2:51:15 am EDT

Hello Cristian,

Thank you for your post.

It looks like your admin console has difficulty accessing the data folder. The address book is located here  C:\Program Files (x86)\Remote Utilities - Server\data .

Did you try restarting the computer since you installed the server?

How to Reset Viewer Application Password?

Conrad, Support (Posts: 2269)

Jul 19, 2018 12:33:22 pm EDT

Hello Philip

This is not only an application password, perhaps the wording in the interface is misleading a bit. This is also address book encryption passphrase.  If you forgot the passphrase, you cannot unlock or otherwise restore the address books because they remain encrypted.

You can, however, unlock the interface if you delete config_4.xml file located in the Viewer application folder (%APPDATA%\Remote Utilities Files\ ) . Note, that the Viewer won't be able to load your encrypted books (because they are encrypted on disc) and will create a new, empty default address book for you.

Hope that helps. You can learn more about how address book encryption works by following the link above.

RU Dedicated server inaccessible on network after router upgrade

Conrad, Support (Posts: 2269)

Jul 19, 2018 3:06:05 am EDT

Hi Nijel,

I think this is not about the end points, it's about the router. You might want to check with your ISP if your new router supports NAT loopback, or just generally describe the problem to them. They should be able to help because they know their known infrastructure better.

Hope that helps.

opening the device driver screen on the remote freezes the screen

Conrad, Support (Posts: 2269)

Jul 18, 2018 1:17:11 pm EDT

Hi,

What about the installs not working?

This is not about Remote Utilities. You should check the Windows account that is being logged in the system. Specifically, check if it has all the necessary permissions.

opening the device driver screen on the remote freezes the screen

Conrad, Support (Posts: 2269)

Jul 18, 2018 12:42:07 pm EDT

Hi Vincent,

If you want complete control over the remote computer including the ability to control UAC prompts and install applications, you should use Host instead of Agent. Unlike Agent, the Host works as a system service with system-wide privileges.

Hope that helps.

Remote Printing

Conrad, Support (Posts: 2269)

Jul 18, 2018 12:37:36 pm EDT

Hi Dennis,

Unfortunately, we couldn't manage to test it with the software itself. We can guess, however, that the problem may occur because of specific printing properties.

Have you tried printing with the help of Microsoft XPS Doc writer or Microsoft Print to PDF. That might be a workaround to this problem.

opening the device driver screen on the remote freezes the screen

Conrad, Support (Posts: 2269)

Jul 18, 2018 12:01:50 pm EDT

Hello Vincent,

Thank you for your post.

Do you have Host or Agent on the remote side?

Separate hotlist for local/remote

Conrad, Support (Posts: 2269)

Jul 18, 2018 4:55:05 am EDT

Hello Glen,

Thank you for your post. Yes, your suggestion makes sense. Initially the bookmarks feature was intended to be used for the local side only. We need to implement some changes to make it usable on the remote side.

I have added your suggestion to our wish list.

RU Dedicated server inaccessible on network after router upgrade

Conrad, Support (Posts: 2269)

Jul 18, 2018 4:30:32 am EDT

Hello Nijel,

Thank you for the details. Unfortunately, it is hard to say why the server cannot be reached then since it looks like the problem is specific to the current network/router configuration than the program itself.  

From you describe I can assume that you can access your server from the outside and cannot access it from inside the network. So this might have something to do with the resolution of your server's DNS name inside the same network where the server is. This brings us to the "loopback" problem when a service tries to resolve an external IP address from the inside.
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